• ZNO

ZNO

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Overview

ZNO has a rating of 2.83 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ZNO most frequently mention customer service, artisan state, and photo book problems. ZNO ranks 63rd among Photo Printing sites.

  • Service
    16
  • Value
    16
  • Shipping
    14
  • Returns
    9
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
26
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What reviewers want you to know

Positive highlights

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Critical highlights

  • My order was lost and the customer service has been terrible.
How would you rate ZNO?
Top Positive Review

“Exceptional Care”

Marissa B.
2/25/23

I was really nervous to order because theres definitely some not so great reviews, HOWEVER! I ordered 2 glass front wedding albums and got a 50% off coupon which was AMAZING! The leather and inside quality was absolutely incredible! The photo on the outside looked a little off-colour I think maybe from the glass? Anyways, I still loved them so much and got 50% that I didnt feel it was necessary to contact them. About 4 months later my husband suggested I contact them and instantly they were like, no problem, we'll ship out 2 new ones asap and they did! The new ones arrived and they were the same so they suggested I choose another style and send out ANOTHER 2 pairs totally free and so fast! Over the top superb custom care! Would totally recommend and order again.

Top Critical Review

“Transparency Matters”

America Latina E.
11/9/23

Feeling a bit frustrated here. Noticed your products are always labeled "ON SALE," but when I go to check out, it's back to the regular price! And to top it off, I have to hunt for a Thanksgiving 20% discount code? Seriously? Let's keep it real and transparent, please! A little honesty goes a long way with us customers. #TransparencyMatters #CustomerExperience #HonestyInBusiness

Reviews (141)

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Reviews that mention popular keywords

customer service (53)
Thumbnail of user uthh
9 reviews
3 helpful votes
January 7th, 2021

We've used your carrier and you've got such super, well-worked specialists. I've continually observed top notch objects pretty right away right here.

Thumbnail of user minn
1 review
0 helpful votes
September 16th, 2018

I got the flush mount album. Love mine! Came earlier than estimated time. You can track shipping and the photos are in great resolution. For a hard-back and the thickness of pages, very worth it.

Thumbnail of user eriny13
1 review
2 helpful votes
November 2nd, 2018

The first order I placed with Zno was their Little Black Book. It was promoted to be free, but I ended up having to pay full price for it since I did not realize that the offer was only for their app, which is a bummer. However, the process was easy to follow and the photo book turned out far beyond my expectations. I was not hoping for much since the price was not very high. But the little book turned out to e such luxurious looking I can't believe it! I am glad that I chose a darker cover page photo because the deep rich colors made the book look more classy. I love it! I am going to try out the other products they offer!

Thumbnail of user jackyt5
1 review
0 helpful votes
November 6th, 2018

I have been buying from them for a pretty long time now their quality is always amazing amongst all their products. The only thing that puts it at 4 stars instead of 5 is because they have slightly risen in price.

Thumbnail of user kellyf72
1 review
3 helpful votes
October 3rd, 2017

I searched dozens of sites to find exactly what I wanted. Ordered a 12X12 flush mount with crystal front. Paid additional for express shipping. No other company I searched offered every feature that I was looking for. Leather, crystal front, the specific binding ZNO offers is better than others I looked at. My book came today, after 3 weeks vs 5-7 days. I have accepted that okay, this is custom, and I maximized every page, and detail. I will forgive the delay, as in Canada, this book would have taken 3x as long. I can't say that I was impressed with customer service. No they do not answer phones, however I did get a vague response via e-mail. There is a very tiny issue with the photo on the crystal front not reaching to the very edge of the glass, at the bottom, I missed it at first glance, had to be looking for imperfections. Other than that, I am in love! The quality of the images are incredible! I can see the tiny blond hairs on my arms, and the texture in my "real silk" flowers. Even the photos that the software "warned" were low quality are stunning. I was having nightmares after reading these reviews. They are not what we are used to as far as customer service level, however after ordering a photobook from another company, as my guest book for the wedding, this album is spectacular in my opinion.

Thumbnail of user bryang88
1 review
0 helpful votes
November 17th, 2018

I 've bought multiple photo books from them before(including timeline books, flush mount abums, and their entry level little black books) and they were all in incredible quality. However, their canvases are not as high quality as their photo books. The color was a bit off for mine, where the canvas itself was had higher saturation compared to the picture in my laptop. It was not the look that I was going for but it depends on personal preference I guess.

Thumbnail of user whith7
1 review
0 helpful votes
January 4th, 2018

Ordered a little black photo book on a promotion, it took a while to receive it but that could have also been because of the holiday's. I LOVED that the pages were made on a very thick paper, the only thing I wish I could have done was add text to the pages but otherwise it's an excellent value for what you get, I am very happy with it!

Thumbnail of user philips76
2 reviews
2 helpful votes
October 10th, 2017
• Updated review

After receiving the wrong book... October 6th Customer Service contacted me via email and my book finally arrives October 10th. Extremely happy with the 6x6 photobook The quality is excellent. Now the 64,000 dollar question... Should/Can I trust them going forward with private, cherished, family photos? My original book is where? How will it be disposed of? What do I do with the wrong book I have? The service ticket is now closed which suggests ZNO considers the matter closed... Do they care about their Customers?

Total Fail
October 10th, 2017
• Previous review

First order: 6x6 Black book ordered 9/23/17. Notification of shipment 9/28/17.4 business days, very impressed. Order arrived 10/03/17. Well packaged, quality of the book and printing looked good... ONLY issue is... This is NOT my order. I have someone else's book, I'm looking at someone else's family photos.
Speed of service, product quality, printing quality, goes out the window when you can't be trusted to securely deliver my private family photos.
Now waiting on Customer Service to resolve.

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About the business

Zno? Is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.

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