ZNO

I order a Presentation Box Album with a USB Set, and of course the 25x25cm Layflat Photo Book. It Ships from China which I'm not bothered at all, the delivery date is not bad.
The bad part is the quality of the album itself which the client can't accept. The glue they use is not sticking properly.

I've ordered the aluminum pictures 24x36. Every one I received is warped, bent or damaged. The aluminum that is printed on is so flimsy I can't possibly see how I can ever get a good picture that I'd be proud to hang out of them. Although the picture is beautiful, the mounting surface is so damaged that I'm debating even keeping them. I would not recommend getting any aluminum backed pictures from them. I've attached a pic of one of the three but they all came out with this type damage where the picture looks deformed because of the thin aluminum material. I got one replaced but the replacement also has these defects.

I have been using ZNO for 3 years. Their albums used to be really great but now they alter the way my photos look completely blowing them out. They will reprint them for you but it takes weeks for them to come in. I asked customer service if they can make a note to not brighten my images in the future and they said it isnt their fault and they make no promises. I kept getting the same automated message over and over and I realized their customer service is a robot. They dont answer the phone and they dont respond to emails with real people. This company is a joke.

I have bought from Zno since they where known as Artisan State. I also have a pro account with them but today was my last "we are so sorry but we can't do anything for you" support response.

On all occasions I ordered prints (300+ prints at the time), I had to re-order them as they seem to be shuffling them instead of just placing them in the same order as I ordered them. Last order had 114 prints missing. Yes 114. But it miraculously passed QC without a hiccup!
The last drop was placing a book order and choosing my shipping option according to the delivery date only to find out 14 days later that my order was still in production and that the delivery date had been changed from the one on the checkout page causing me to come empty handed (it was for a gift) at a party.
As for quality, they are just ok for the price. But as of now I will make a little less margin but my customer will benefit from the really good album makers and printers out there.

So i was using zno for my clients, and recently i ended up in jail just because of their no customer support and delays on deliver, regardless paying priority shipping which 5-7 days delivery. The quality is great but i delivery is becoming worst after they have announced some kind of offer. Its been 14 days and still its under process and not yet shipped.
I would suggest not to use zno if you have crucial delivery time and a specially the client is high profile in your country, you might end up where i did.