Zivame.com

Very bad service. No delivery on time and later cancelled the order saying 3 different reasons. When asked for refund replied refund done but not received till now.

This is a 3rd class application and refuse to entertain customer. My product was not delivered post 3 months. They asked to wait for 72 hours every time I raise the request. Useless people and useless customer care

I have placed an order on August 30th 2023, some product they delivered. And one product they didn't deliver till date. If i reach support just they say sorry for the inconvenience we will add the amount to zivame coins. Who needs this guys coin. This guys are thief, they dont bother about customers just they want money. If there's negative review then i will give -100.

Worst company ever, will not provide a product. Never ever buy they will take money and not give you product

I have ordered on 10 th of august 2023 and they have not delivered products nd showing that product is delivered but how can be a prepaid order be delivered without otp. I have contacted them for atleast 30 times and everytime their new executive is on the line nd they tell me to wait for 48 or 72 hrs and our concerned department is working on it. They are such a big scammers and they are not at all responding on this matter and also I have mailed them so many times. They are not accepting that without giving otp how they can deliver my product. They are very unprofessional and rude. Really very bad experience with them and I will never recommend anyone to buy from this website And none of their supervisors have called me regarding this matter.And no coins have been transferred in my account tooo..

I placed an order for leggings for L size, when i received it was tight so i placed order for exchange for XL. I n the exchange I received small size. I placed order for return and spoke to customer care who told they wont repeat it. So I placed a new order for XL size and this incompetent company has again sent me Small (S). Attached images, will never ever shop with Zivame again. This is high level incompetence.

I had placed the order for 4 products. 1 product delivered and 3 pending over a month. Neither they deliver nor they are allowing me to cancel and refund the amount. Hopeless service and hopeless customer care they have. Never ever order from this site.Order date keep changing since 11th Apr no hope it will ever be delivered..

The worst customer support received the incomplete product and they are saying that they have *******@richa kar your team is cheating
please look into this matter

It's really Worst Service I never thought I experience such bad support from zivame I place return request on the same day when I received product but the person come after 1 week to collect the order he collected on 4th sep and now today is 23rd sep till date my money is not return as so called zivame Zcoins. So many followup done every time new member chat and email wait for 48hrs wait for 78hrs it's app issue, don't which kind of application issue they are facing which is not resolve till date you guys just playing with customer tell me how many days more you guys required to just add zcoins realy bad service, suggest to all women don't shop from zivame

Zivame is worst app for shopping. If your order is paid then they are taking more then a month to deliver your products. And if you will cancel the order they will not return any form of cash rather they will provide you zcoins which is useless of your money. Never shop from zivame if you love your money and don't want to waste it. I would have given 0 rating if possible.

I have valid e gift vouchers which company discarded from their end and now they are delaying in providing the new coupons code instead.

I ordered a few bras, I returned as those did not fit me well, after return I did not receive the cash back to my account.
Also I raised the request to zcoins to cash, on very next day those are removed from account. And I did not receive money in any of account. I raised request regarding this no response from support team. This happened 3 times, so I stopped buying from zivame App. They are just making frauds. Make sure whenever you return the stuffs. Check the whether you received the ammount or not.

Exchange/ refund couldn't happen as they don't show product as delivered and hence you can't place refund request. So it's clear cheating/ fraud with customers. Their executives or help is also of no use so dont waste your time, money and energy. Best to buy offline or from authenticated portals like Amazon

I had returned two bras more than a month ago. They have replaced 1 bra only. When I am calling their customer care they are asking me 72 hrs to check on this matter. Many 72 hours have passed but to no avail.

The most useless brand that I have come across. I bought online 3 products on August 1,2023. August 4,2023 they got delivered. Same time I raised a return request as products didn't fit me. It's September 5,2023 today and I have made innumerable calls to customer care for the pick up and refund. Everytime they tell me the system cancelled the request and it has to be reraised. I need to understand WHO canceled the requests? The system? Who is responsible? They are a bunch of liars who talk about easy online purchase, exchange or refund. It's been frustrating taking to these customer care who have no care for customers. "it will take 7-8 working days" all they know to say. As if reading from a list of things to say. They have no idea how to resolve an issue. If you want peace of mind don't buy from Zivame! Their online shopping is horrendous.
And I am surprised no one is even reviewing the many phone calls I have already made.
It's not about 1600/- rupeess. It won't make me rich but the casual attitude towards not returning what is not yours. What you claim and cheat your customers. It's a question about your integrity.

I placed an order with this company. Twice they returned my half the order saying delivery problem, no refunds as cash but zcoins, second time same story. Cheaters took 20 days to deliver part of order... well what can you expect from this un "reliant" company company

Pathetic customer care service I have ever seen, they are not at all interested to talk to you on mail...all time they replied after 3-4 days

Their refund policy sucks. If you return a product the refund gets credited in the wallet and so you are forced to buy something else! Horrible policy. Please do not ever buy anything from here.

Order number *******.
Have request to return product on may 21st.,called customer care so many times... everytime they say will pick up in 7 to 10 days...its been more then 2 mnths its not picked up

I had placed an Order for some products on 30 may and till date items have neither been delivered nor the money has been remitted. Over that the customer care has been giving the same excuse time and again that within 72 working hours ur products will b cancelled and money refunded. I feel zivame people are just another frauds and have looted hard earned money of ours. The day is not far off when we will hear that zivame management vanished with crores of rupees. Bunch of thugs. The business is crashing and they want to become unicorns. Be aware all. Stop ordering through zivame. I feel nykaa has better customer support and credentials.

Now its their business they will send you the non fitted items and when customers return those items and when customer return those non fitted items, which is obvious, they will keep back those items and your money too.
Better buy from JOCKY or AMANTE, good brand and no issue of return or refund. I bought 5 items only one was returned, and the refund generated immediately after not much delay.
If you are still going to buy any item from zivame, please keep it whether you like or dislike because they never refund the amount.

Two times i have got products from zivame even after paying 2500 fitting is worst.
I have bought full coverage braw from zivame with 3 pin. It is tight under arms, after wearing for whole day, realized they are not full coverage in front. Edges(border in the front are poky) makes it visible in the front. Do not buy Tshirt bra's
Very very bad fitting.
Waste of money.
Dont get fooled by there offer, i bought buy 2 get one free offer, when i come back home and checked there is no offer applied at all in the bill. Its original price for one of the bill got for adjusted 200rs.

When I initially placed the order, there was no mention of the requirement to self-ship the items in case of a return. However, upon deciding to return the products, I noticed that the instructions stated I needed to self-ship them. Although, this is not convenient for me, I went ahead and couriered the items as instructed by paying my own money for courier charges. It's been more than 30days since i couriered the items and I posted nearly 15emails still I am receiving the same email please wait for 24hrs, 48hrs,...like that. They are making the customer fool.

Even the international courier will get reached by this time, this is just from Chennai to Bangalore.