ZipRecruiter

I received fantastic help from Tee this afternoon. She explained everything I needed to know and did not rush through our conversation. Working with her was a grand experience. Keep hiring Reps like this to speak for your Company. I explained to her that the way I was assisted in writing the Posting we only received Resumes from over qualified people and I was requesting a credit for this month and putting my account on hold. Thanks again Tee you were great.

When Robi finally came online in chat, my issue was taken care of immediately and with courtesy. 5 stars for Robi, 4 for having to wait for someone to help me. Ended up starting another task and having to go back and forth between the screens checking to see when chat was starting. Not Robi's fault. Overall, I have used Zip for the last 5 years (as a casual job seeker also) and find the postings to be timely. Have never found a "fake" one.

I called to get help with my first real job ads on Ziprecruiter. After going through about 3 phone prompts I got quickly connected with Maika. She was very helpful with setting up my adds, and I'd definitely want to talk to her again for more help. I would say that I've communicated with several reps from Zip and it seems like I get conflicting advice because they emphasis different areas of the job posting they feel is important.

Spoke with Tara yesterday and with Katie today in regards to charges on our account. The issues were quickly and satisfactorily resolved. Both Tara and Katie were professional and very courteous. Katie even sent a link on how to post more successful job ad. My bosses and I are pleased with the service we received.

Being new to recruiting online Ziprecruiter has been great to work with. They have an amazing support team to help even a neophyte like myself. They coached me through setting up the listings then when I've had questions I was lucky enough to get Stacia M (both times so far) to help me. She does great at figuring out what I'm trying to ask and helping me figure out the solution. At this rate with her help I'm actually going to get good at this.

Rebecca did a great job of helping me solve a user authorization issue! She was quick to respond and offered a simple solution.

Mayra, gives "Old School" top of the Line Service. This is hard to find in today's market. Again Outstanding!

When things aren't working, I receive capable and quick resolutions (thanks Richard Lewis!). My Recruiting Specialist Josh Beckman is also a superstar in helping me optimize our job postings and get the most out of our subscription.

Went through 3 people, all took me down their particular troubleshooting path and passed me on promptly. Roy, Alley and Morgan were all professional and clear on their instructions. Morgan got it squared away for me, thank you!

I was very upset because of the promotion that said using your service was on a 'free trial basis' and you just needed my credit card to make sure I was a 'real person', and then you started charging me without notice (silly me for believing).
Myra talked me off the ledge and showed me all the advantages of using your software - if the bait and switch hadn't occurred, I'd be using it now because of Myra's excellent presentation.
But the bit about 'have to cancel within 4 days' that must have been written in VERY small letters somewhere other than what I read, still has me turned off from using your otherwise extremely useful service.
Myra should get a raise for dealing with me so professionally.

Shawana helped me with optimizing my job posting. She suggested I add screening questions and told me how to check resumes.

Hello all -

I'm new to Zip Recruiter and the experience has been very good so far. The online chat has also worked well for supported that I've needed along the way.

Morgan B. Was my rep today. She was very helpful and even called back when we got disconnected. She went out of her way to fix the issue getting supervisor approval!

The person who assisted me was: Tatiana
I needed to add key words to the searches - her directions were very clear and precise and i successfully updated my posting.

I called to see if there was a way to email a manager multiple resumes. Erika assisted me and was very helpful. She was very thorough and proceeded to ask me if I knew about other features.

Katie was pleasant and professional during the follow up call. I appreciated it as it what was I expected. She listened and provided as sense of understanding and service.

Electra was extremely helpful in answering some of my questions. She was pleasant, and very professional. A value add to your team!

Rebecca knew what I was speaking about with minimal effort. She was able to easily articulate what was required and how I could fix my issues and improve my experience. Thank you for your continued support.

I had received the best customer service today from Electra at ZipRecruiter. Of all the calls or contact I have had with ZipRecruiter, this by far was the best.

I spoke with Rebecca and she was phenomenal. Her responses were absolute rapid fire and very clearly explained. She was also extremely friendly. This was my first time using the chat function for ziprecruiter and I definitely will recommend it and continue to use it after the great assistance I received from Rebecca.
Btw my issue was turning off a job board because we are receiving TOO MANY candidates. Ziprecruiter has been very good overall.

She was able to adjust my billing to what I needed it to be. She also had a great virtual personality.

This agent really helped me come with creative alternatives to find candidates for my small business needs.

More like 3.5 stars for now. Recent technical issue was solved to spec by Katie Barlow. Thank you. Had trouble posting an ad and it got fix once I dejunkified my Google history. Wish I would have know I could have utilized the initial 3 job posting spaces provided to target different cities when we only had our 1 position available listed in 1 city. I almost canceled because it didn't seem worth the monthly cost for that. Then we upgraded for an additional short time because we had more positions to add. Still pretty high otherwise on top of the boost post thing. If you're a smaller business, the cost over the monthly longterm is high. Overall, the site is mostly user friendly. The summary/rate thing that pops up at first is annoying. How can I effectively rate the candidate if I have not fully looked at their full profile?