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Zinus has a rating of 2.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Zinus ranks 109th among Mattress sites.
We needed a head board for a guest bed, but didn't want anything elaborate or expensive. We looked around and found a headboard made by Zinus - manufactured in China. Given the price point and to place of manufacture, our expectations were low. It arrived and had to be assembled. To my pleasant surprise, the pieces were well packaged, as was the hardware. I unpackaged it and put it together in about 10 minutes. Grant it, there's not much to a headboard, but this one had 7 pieces, which made me think it might be kinda flimsy. Not so! The pieces fit together very well, and the design of the connectors was such that the bolts pulled the pieces together tight and in-line. The end result being a very sturdy, attractive headboard.
I bought a few things at once from this company, but it is the mattress I have the issue with its bad quality the top and bottom parts came apart because wasn't glued together! Their customer service told me to take pictures then said I voided the warranty by doing so! Real disgusting culture they have and obviously don't care for repeat customers then they just ignore your messages!
I bought a few things at once from this company, but it is the mattress I have the issue with its bad quality the top and bottom parts came apart because wasn't glued together! Their customer service told me to take pictures then said I voided the warranty by doing so! Real disgusting culture they have and obviously don't care for repeat customers then they just ignore your messages!
Don't buy from this company! They sell cheap stuff and have the worst customer service! The mattresses they sell are garbage and they don't honor their warranty.
I cannot believe how bad they Treat their Customers. Which is Ironic since they list Customer Happiness and Satisfaction as their #1 Priority. I wish I had read their own Facebook page, tons of negative reviews. Buy ANY OTHER Bed in Box NOT Affiliated with Zinus
We needed a head board for a guest bed, but didn't want anything elaborate or expensive. We looked around and found a headboard made by Zinus - manufactured in China. Given the price point and to place of manufacture, our expectations were low. It arrived and had to be assembled. To my pleasant surprise, the pieces were well packaged, as was the hardware. I unpackaged it and put it together in about 10 minutes. Grant it, there's not much to a headboard, but this one had 7 pieces, which made me think it might be kinda flimsy. Not so! The pieces fit together very well, and the design of the connectors was such that the bolts pulled the pieces together tight and in-line. The end result being a very sturdy, attractive headboard.
I sleep well on it. It provides good additional comfort on top of my blown mattress and under my other topper. The egg cushioning portion of it made it much more affordable than my other topper too which I paid twice as much for.
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