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  • Zimmereinoll.de

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Overview

Zimmereinoll.de has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

How would you rate Zimmereinoll.de?
Top Critical Review

“Unreliable and bad customer service”

Lucia P.
9/24/20

I bought a jacket in Zimmereinoll in June, and I never received it. When I contacted them a while after they said they had sent it and I had received it... which is not true... after many inquiries, it turns out they did send it, but to the wrong address, so I never got a notification and the item was returned to sender. I sent them the proof of this from the post deliver but still they're just gaslighting me, not issuing a refund or sending the item again, insisting I have already received it. They take long answering at my emails, and don't provide solutions. Bad customer care, not a serious company. Please send the item again or provide a refund.

Reviews (1)

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Thumbnail of user luciap7
2 reviews
11 helpful votes
September 24th, 2020

I bought a jacket in Zimmereinoll in June, and I never received it. When I contacted them a while after they said they had sent it and I had received it... which is not true... after many inquiries, it turns out they did send it, but to the wrong address, so I never got a notification and the item was returned to sender. I sent them the proof of this from the post deliver but still they're just gaslighting me, not issuing a refund or sending the item again, insisting I have already received it.
They take long answering at my emails, and don't provide solutions. Bad customer care, not a serious company.
Please send the item again or provide a refund.

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