• Zillow

Zillow

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Overview

Zillow has a rating of 2.16 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1085th among Real Estate Other sites.

  • Service
    91
  • Value
    89
  • Quality
    87
Positive reviews (last 12 months): 6.1%
Positive
2
Neutral
1
Negative
30
35
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am so upset, this is very expensive advertising with very poor customer service.
  • There are A LOT of lazy real estate agents on Zillow.
How would you rate Zillow?
Top Positive Review

“Kate in Green Cove Springs, Florida”

John A.
12/1/22

Hey Folks. Ms Kate with Zillow in Green Cove Springs is absolutely AMAZING! She was very professional in showing the home I considered and declined due to location, but suggested alternatives in a manner that encouraged my pursuit further. Give That Woman Respect and Love!

Top Critical Review

“Questions”

Liz N.
2/19/24

You can't ask a question without getting inundated with calls. I was looking at a property and a question was not addressed. The only way to get information is "contact the agent" and it isn't even the listing agent. It is any vulture that wants to reach out to you. Even when I specifically said to contact me via email, I was fielding calls all morning at work. Why make this so hard?

Reviews (770)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49) estate agents (38) home value (26)
Thumbnail of user worlddomination89
10 reviews
11 helpful votes
April 27th, 2023

The customer service is a little iffy. There are many scams to watch out for. I find myself constantly reporting obviously fraudulent listings. The private listers are so much more professional than the realtors that list. The feature for renters to pay fees thru the app does help with the legitimacy of each rental.

Tip for consumers:
What out for scams like rentals that are too cheap to be true or people asking you to send them fees and deposits thru cash apps.

Products used:
I have found most places I have rented the past few years from Zillow. Some were not what they seemed, others were decent.

Service
Thumbnail of user nancyp1712
1 review
1 helpful vote
December 20th, 2021

There are A LOT of lazy real estate agents on Zillow. I would never contract with an agent that doesn't take the time to take pics or takes dark or lousy pics. If a Zillow listing does not have pics, I (and many others) will not even consider the property and will move to the next. Also, the lazy agents don't take the time to describe the home and instead say something like agent, see notes. What good does that do the average home shopper that doesn't have an agent yet? If there is a HOA fee or lot rent fee, Zillow always avoids revealing this info even though it is significant toward the true price of the home. And if you try to look for a house in FL, you will have to go through thousands of manufactured homes that lazy real estate agents should have listed in manufactured home section. Lots of room for Zillow improvements.

Tip for consumers:
Be prepared to spend 3x as much time as you have to because Zillow doesn't make agents do their job, eg, correctly classify their listings, add pics, provide complete description including add ons like mello roos, lot rent, HOA fees, etc.

Products used:
It is a MLS site.

Service
Value
Quality
Thumbnail of user johnd2440
5 reviews
31 helpful votes
July 30th, 2019

Beware
Trulia, there so many fake sellers there who will offer you house rent, I lost $3000. 00 USD but luckily I was able to recover $1000 back through a recovery agent. Please beware, if anyone has a similar issue, he can go through quicker. Discovery ATdellj4001gmailDOTcom

Thumbnail of user debbiek480
2 reviews
3 helpful votes
May 19th, 2022

I guess it is what it is, at the start the leads were a lot better but they have dropped off lately, still positive on ROI but could be better

Tip for consumers:
you have to be quick to call the leads

Products used:
Lead generation

Service
Value
Quality
Thumbnail of user janetc15
106 reviews
427 helpful votes
February 26th, 2018

Looking for places to rent here is a nightmare. I can't tell if it's from Zillow's end or from the seller/agent's end, but no listings are ever accurate, never make sense, or ever detailed enough. I've seen listings with no images at all, all capitalized text which is difficult to read, inaccurate information about the neighborhood, careless sloppy descriptions, etc. If you're going to copy and paste descriptions here, at least proofread your stuff. Also, this isn't a roommates website. I'm sick of viewing listings with reasonable prices, only to find the cost is for a SINGLE BEDROOM for a roommate.

Zillow should seriously be moderating these listings and push people to be more specific. Providing no square footage, no images, or a single blurry picture of the rental's floor isn't going to help anyone.

Also, I've been bait and switched so many times. I feel like it should be against the rules for agents to post potential listings for rent, but when you call them up, they try to take down your info to find you other apartments that aren't the one they listed. On top of that, some listings are described as no-fee or don't mention broker fees until you waste your time viewing the apartment to find out last minute that indeed, there's fees charged.

Thumbnail of user maryc870
3 reviews
0 helpful votes
April 20th, 2019

There are lots of positive and negative feedbacks. I'd prefer to say it could be better. My experience was short and did not finish with a deal.

Thumbnail of user richl13
25 reviews
43 helpful votes
December 27th, 2017

I think that 15 years ago, this site was great. They are really outdated and slow to the changing markets. There are other sites that can give you better details and are more user friendly.

Thumbnail of user bb112
1 review
10 helpful votes
December 18th, 2015

What a total scam. Had listings set aside for weeks. Checking them daily. When sent to realtor today she responded back DO NOT TRUST ZILLOW. MOST ALL YOUR RECENT SAVED LISTINGS WERE ACTUALLY SOLD 7 MONTHS BACK. THEY ARE DECEITFUL AND A SCAM! Please everyone, do not search or give any info through ZILLOW. YOU ARE WARNED!

Thumbnail of user michaels450
1 review
3 helpful votes
June 11th, 2016

Here's my experience. Listed our property April 1,2016 at $479k. Sold August 4,2016 at $475k. Zillow helped by creating exposure for our home. Zillow hurt through it's "Zestimates." Zillow's Zestimates kept downgrading the price for our home, constantly telling prospective buyers that it wasn't worth the asking price. Ouch! By the time we sold, the "Zestimate" had our property valued at $283k. That hurt. Zillow does-not-have-a-clue about the worth of your property.

Thumbnail of user susanl68
104 reviews
439 helpful votes
August 20th, 2018

Zillow is mostly accurate, not always, but mostly. Sometimes, transactions and transactional information disappears completely, and it is impossible to find it, get it back or verify what happened. Sometimes, I have filed a rating for those they push and promote, and Zillow trashes any ratings that aren't 4 or 5 star ratings. Zillow is very biased and sells out. Overall, Zillow is very useful and a bit better than any of its competitors.

Service
Value
Quality
Thumbnail of user kathleent5
1 review
12 helpful votes
March 4th, 2015

As a premier agent on Zillow.com, the consumer needs to know how inaccurate this web-site is on their zestimates and at times homes that are no longer on the market are still listed as active listings on Zillow.com. Consumers need to contact a local Real Estate Professional to obtain the most accurate information for homes that interest them. Also, I would like people to know that Premier Agents pay Zillow a lot of money every month and sometimes don't receive many leads. Every time I have spoke with anyone at Zillow, it seems their favorite word is "unfortunately." They want a lot of money per zip code but everything has to be their way. Even when I would like to pay my bill early to Zillow, the word I get is "unfortunately." I can go online to my bank, to department stores, to all my utility companies and pay my bill any time I would like but EVERYTHING you want out of Zillow.com is "Unfortunate."

Service
Value
Quality
Thumbnail of user robinj16
1 review
6 helpful votes
December 17th, 2014

There are so many scams on this website. Consumers beware.
Fake rentals and rent to own scams that are only out to steal money from consumers.
As a Realtor, I can spot them immediately but a consumer may not know the signs.

Thumbnail of user carlas15
4 reviews
13 helpful votes
February 4th, 2014

It's just amazing to see amount of real estate information on that site. Recent sales, newest listings and many pictures. Very good site.

Thumbnail of user dona509
1 review
6 helpful votes
September 19th, 2014

I have no problem with aggregators in real estate. They can serve a positive purpose in the business. I do have a problem with Zillow and its errors. I have a problem not mentioned by others. The Zillow map is inaccurate. My town's map doesn't include about 1/3 of the town. We've complained to Zillow and their response has been to admit their map is wrong but they won't fix it for another four months. When people use the site they never have a chance to see properties in the omitted section of town. If Zillow was seriously responsible, they would correct the map now. Every real estate professional in town knows that sellers are being damaged by Zillow with their faulty Zestimates but not everyone knows sellers are being damaged by the map problem. It is pure arrogance on Zillow's part to admit they have a problem with their map but refuse to fix it for several months.

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