Zillion Designs

One star is even a stretch.

I am currently in the middle of trying to get just a partial refund for services that we paid for, that have not been delivered.

The logo designs were lazy. They would send several ones that were so similar, and it was like pulling teeth to get them to some that we even half way would consider. We settled on a logo because we wanted to get the process going and completed.

We stressed in the beginning before payment that we were on a time crunch and needed fast service. We were okay if that couldn't happen, but we were assured that they could do that. Here we are one month later and we still do not even have our letterhead completed. We have the logo and few things like business card, email signature and envelope, but still no letterhead. That's unacceptable. We wanted to get social media up and running so we stressed that to them... they gave us one picture with our name on it. THAT IS IT! THAT WAS THE SOCIAL MEDIA or FACEBOOK PAGE DESIGN? My child could have done that.

The response time is a joke. It takes hours and up to a whole business day later to hear anything back. I am currently on day 4 of waiting on my last request. We don't have that much time to go back and forth. But if I were to get online and initiate a chat for new service, the guy I need to speak to answers immediately. I just did that option and he won't speak to me via chat now. I cannot call them because the connection is so poor that I cannot hear them and they cannot understand me. The poor connection and language barrier makes the phone service a joke.

I have tried to speak to someone who is above this Alexander Thomas, but I don't get that option. He is always the one on chat and always the one on the phone. I am starting to wonder if this is a hoax?

Their website says you can submit a refund as long as its within 90 days but we are steadily getting denied that option. Since we have received a logo and some of the beginning documents, we stated we just wanted a partial refund. That is very reasonable request. We were denied. We are just ready to be done with this company and get half of our money back.

It should not be this hard to get service and honestly, a refund for half our costs is the LEAST they could do. I have not been ugly one time but it has been hard. This is not right. We are willing to pay for the few things that we have received but not for everything else that we HAVE NOT.

As someone who owns a business myself, I cannot imagine doing this to a customer. I cannot imagine taking someones money and not giving them what they want.

I signed up for the site to submit a logo to a competition only to find that you can't submit to existing competitions, only to new competitions. What's the point of that? I signed up specifically to submit a logo to an existing competition. Their customer "service" people say this is not something they will change and is to "protect" designers, but I fail to see how. Their product and website is a joke riddled with typos and confusing UX. Lots of reports of designers not getting paid after participating in a contest, even if they somehow managed to submit a design in the first place. Save yourself a lot of time, money and aggravation by using https://99designs.com/ or https://www.designcrowd.com/ or really ANY company other than this one!

I found this site through Google and within 5/10 minutes of my registration someone called me from *******038 claiming he was calling from US. He started offering me addons, which I promptly refused. I further suggested to the man if the site could take 50% now and 50% when I'm done with the contest. Suddenly he became arrogant and the tone changed. He started telling me that they are in business for 15 years and I shouldn't question their policies. I told him it's just a suggestion. I'm based in Kuwait and it was past midnight, the guy started saying "why are you on our website if you want something free?" I never said anything about freebies during my conversation. Later on the guy turned racial and said that he knows I'm an Asian and was looking for something free. I asked him how can he make that assumption? I've never touched Booz in my life and the guy accuses me of being drunk. I disconnected the line. He call me again in 5 mins from another number *******919 and asks me why did you disconnect the phone? I told him it my phone and I decide if I should talk or disconnect. He goes to the extent of telling me that I don't have guts and wasn't brave enough to face whatever nonsense he was talking.

During my first call I asked him if the call was recorded? He said yes. I told him I want to register a complaint against him. He tells me why should I tell you my name? You're not our customer.

I'm sure with this attitude, you'll not be getting many customers.

Ordered wordpress design template, they delivered screenshots of the template and tried to charge $20 extra for each picture (that I did not asked for) on them. Thereafter pressed to start an other project for 500$ to get the actual CSS and HTML they took the screenshots in the first place. They do some work but (at least try) rip you off once on the hook.

I think the payment system in mycrobrust is need to improvement.
I've won some contest and get paid in a long time, more than 2 month after winning
Sometimes I feel concerned that mycrobrust will forget for payment,
Actually website like this should make easy way to designer in payment
Thanks

Terrible place to get a logo. Do not use if you want a service that responds in a timely manner and does professional work.

These guys have the worst administrative people ever. They are not even educated to know what a logo is and about the ripping and derivative issues.

If you are a freelancer and having an idea to work in this website, better drop your idea now. Also the pay the designers once in a month. Most of the contests gets abandoned due to their frustrating client verification process.

No proper feedback section, no interaction with clients, contests just based on luck. And, they take away their service charge from the winning amount. Why should we give it from your own pockets?

Not even worth to get a single star. I could not give less than that.

I was referred to zilliondesigns.com by another individual, within minutes of creating a project and turning down the upgrades, I received a call from a rep. He said if I purchase anyone of the upgrades, then I could get all of them. Of course I went for the cheapest upgrade the $15 guarantee. Nothing was addressed over the phone about policy and it doesn't state on the site next to the guarantee while you are checking out that this means you will not be able to get a refund. But it does state you can get a refund.

For 7 days we got flooded with 323 submissions. Of the 323 submissions ONLY 5 designers took note of our requests and guidelines. We are a dog food company. Contestants issued numerous designs with CATS in the logo. All of the designers were addressed with stars and comments from me personally. I gave not only individuals guidelines to follow but also left 2 messages on the community board. However that never seemed to work. How more specific can Font type: MODERN, BOLD, FUN, Non-CURSIVE nor Curved... can be? More submissions with cursive and curved fonts appeared in the competition.

I gave star ratings from 1 to 3.

During the contest I received a call from my rep, he asked how the contest was going. I told him we were not happy with the submissions. The quality of work is amateur and the community are not complying to our requests. He actually agreed with me and said if we extended the competition, he would reach out to designers who have won multiple contests. Well, that never happened. And he also said if we are not happy then a refund would be issued.

Upon the end of the competition, I called and mentioned how unsatisfied my company was with the submissions and the fact that the community did not follow the guidelines we requested.

He said well we can't issue an refund because it's a guaranteed contest. Meaning you guaranteed you would select a winner. And you must. I repeated why we wouldn't be selecting a winner... NONE of the designs were of the quality we were looking for and out of the 323 submissions only 5 designers attempted to follow the guidelines and of the 5 designers only 1 took respectable notes however it still wasn't up to the standards we were hoping to achieve.

The site guarantees that it offers the best designers and we will be happy. It failed in providing our company with those designers and we are not happy.

Beware of rating stars. If you rate stars like the suggest, they use that against you when you say you didn't like the designs. If you do NOT rate with stars, they also use that against you saying you didn't communicate with the designers if their design was good or not.

I did everything:

1. Rated STARS
2. Left personal messages with more direction with designers (good or bad)
3. Left 2 messages on the community board for new designers and old designers to review before submitting
4. Supplied the community with very simple and helpful directions to try to achieve the logo we wanted.

Non of that worked!

The Manager Syed Ali sent us an email and this is what was stated:

Hi Justis,

Its sad to know you did not like any of the designs. I can fully understand your concern and apologize for any inconvenience caused. However, I have noticed that you have received 323 designs from more than 40 designers. Also you provided high star ratings that shows likeness towards designs. Our design community worked so hard and followed your instructions throughout the project.

Unfortunately, as per our terms and conditions http://www.zilliondesigns.com/terms section 3 clause H (a) Guaranteed Contests. Contest Holder/Client agrees to select a winning draft if they opt-in for a guaranteed contest, within seven (7) days from the end of their project. Refund will not be issued for a guaranteed contest whether it is just launched or created new.

Since it was as first time you used our services therefore, we can make an exception in your case and can offer you the following.

1. We can offer you a new project with the same prize money.
2. You can keep this amount as a store credit for six months.

Please let me know how you would like to proceed further so that I can inform the relevant department.

Also find below email that was sent to you from John about your project which also included explanation about guaranteed upgrade.

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NOTE again... the Guaranteed policy is listed on the TERMS page of site. I was in the checkout page and the sales rep manipulated me into purchases a guaranteed upgrade.

The email sent to me... after I already paid and it says even in the email cannot get a refund if it was just created.

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This site is more concerned with collecting money and running than truly providing customer satisfaction and assurance.

DO NOT USE

Looks good only at the first glance! The admins on this site are the leading designers! That's why they do favourite themselves! Worst site!

There are boastful admins who are unfairly treating project holders and designers, if they want to respect them, they should respect others first, they are offending people. They where just doing what they want and they don't care about anybody. They are too boastful because they know they have the power to remove and reinstall designs. There is also a blog I have read that mycroburst doesn't listen. I don't know if this is true, but if they keep doing this, more complaints will come into their way.

Well my original review was when I was new to the website, but unfortunately from my aspect, it took a turn for the worst. The one thing that pisses me off beyond belief is other designers accusing you of stealing others' work, but you didn't. This has happened to me at least 10 times, but I always keep my work original. When the project holder sees comments on the contest like this, they immediately void any other concepts you created, fearing that it is stolen.

Another thing is that no matter how hard you work at bringing the best design you can make, ultimately only one can be chosen. You wouldn't go to a restaurant or bar, order many different things off the menu and only pay for the one you like, that's ridiculous, but it is also how many websites, like Mycroburst, operates. They have included a "Donate" option so the project holder can donate a pre-set amount of money to designers they think have earned it. This is a good idea, but is rarely used. Probably because every designer that contributes is worthy of feel of compensation, but the project holder can donate that amount of money to every designer in their contest, that would cost them way to much money.

If you ask me, your better off on hiring a freelance designer or Graphic Design Company to do your work. They are much more driven to create exactly what you want and are for more qualified to do your work than someone you barley have contact with.

The key point to take away from this rant is if you need Graphic Design done, use a freelance designer, like myself, to do your work.

I started out on this site thinking it was great. Lots of contests, easy to find and the layout was amatuerish but workable. I won a few contests and began noticing that Mycroburst.com ( a GURU company) was catering to only the project holder and their demands.

Copyright violations, and infringement are rampant on the site with Mycroburst allowing it as long as they are not held responsible.

In one contest I submitted, the project holder actually requested other designers create more drafts based off of my design.

Mycroburst prides themselves on their one-sided rules.

[rules]
Project Discussion Guidelines:
1. Please do not ask Project holder to look at your designs.
2. Please do not post external links to your designs.
3. Please always be polite and respectful to Project holders and designers.
4. Please do not copy designs/concepts. In case of any dispute, let us know at *******@mycroburst.com.
[/rules]

I did as they instructed. I reported for people copying my concept, and the project holder for doing this. When reported, Mycroburst acknowledged that this had happened and urged me to submit more drafts ignoring their own rules in favor of making money.

[Email]
We would suggest you to work on options which the Project Holder is leaning towards; a combination of your concept and what he is looking for.
Thank you for your support.

Design Support Team
MycroBurst.com
[/email]

Mycroburst clearly does not know what COPYRIGHT INFRINGEMENT is! Perhaps they should learn, I know my lawyer will make sure of it!

Copyright infringement is the unauthorized or prohibited use of works under copyright, infringing the copyright holder's exclusive rights, such as the right to reproduce or perform the copyrighted work, or to make derivative works.

Summary: I would avoid using this site, and use 99designs instead.

This site is a scam in itself!
Only support team English to fool customers rest all pakistanis! Big game play there.

Customers are cheated as they get same designs from other contest just colors & named changed! Most logos are copied from the net & other free sources. All stationery & webdesigns are copied from one contest to other! Some designers from pakistan are part of the internal team & they cheat all designers & project holders very cleverly! They will not allow you to win & even if you win you will be on their list to bring you down.
There is a person named Wajeeh who claims to be the top manager there & incharge of all design checks.
WOW - He himself is the biggest cheat & spoiling the site with his poor knowledge & selfmade policies!
BEWARE! BEWARE! BEWARE OF THIS CHEAT COMPANY - SEARCH FOR YOURSELF & FIND THE TRUTH.