• Zetronix

Zetronix

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Overview

Zetronix has a rating of 2.26 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zetronix most frequently mention customer service, tech support, and credit card problems. Zetronix ranks 95th among Surveillance sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    14
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very bad customer service and i have not received my money back instead i had to file a claim with the bank.
How would you rate Zetronix?
Top Positive Review

“Quick Shipping”

David J.
6/22/20

Great product, quick shipping, I purchased their S10 camera, works very well! I recommend to my friends and family.

Top Critical Review

“Fuma - Dummy Smoke Detector - useless as advertised and promised”

J K.
9/11/23

Prior to purchase I asked if the unit could be plugged in (difficult to access location). Was informed it could be. Purchased this along with USB charger and assumed I had time to plug in the unit, as the ORIGINAL posting stated 6 Month Battery {company has since changed this "misinformation"}. Unit needed recharging every 1-2 weeks. After many emails regarding that, I was told battery was only good for 6 months, if it wasn't used (NO Motion Detection?) Excellent news for a "Hidden spy cam". Informed them that while plugged in the unit strobed a green light. Was told they would look into this. I finally received an email claiming that "they covered the unit in Black Electrical Tape", hoping to fix the issue. Indeed, nothing like a HIDDEN smoke detector covered in black electrical tape to remain surreptitious. Yet, this does not stop light from around the base (where it attached to wall or ceiling). On top of this, the plug into the unit is 1/2" deep and can NOT be used while attached to the base. Not even worried about picture quality - nice pink\purple\magenta shading on everything?, or the fact that recharge takes 1-2 days and unit needed to be reinitialized each time. To return, they want a restocking fee and I need to pay for return. Even though I was given false information prior to purchase. Also, should I return and purchase something else, I will pay a second import tax (Canada). Understand Zentronix is not responsible for initial tax however, if given correct information in the first place I would've purchased something else and paid this tax the once. Guess next step is to contact Master Card nd dispute the purchase.

Reviews (87)

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Reviews that mention popular keywords

customer service (17)
Thumbnail of user davidj1249
1 review
1 helpful vote
June 22nd, 2020

Great product, quick shipping, I purchased their S10 camera, works very well! I recommend to my friends and family.

Thumbnail of user billd112
1 review
0 helpful votes
February 24th, 2018

I got what I paid for, a quality product that works as advertised. The wide angel 'fish eye' was expected but it's only really noticeable in enclose environments and close shots, in the great outdoors it's not an issue, actually it's a benefit as you capture as much as your peripheral vision would see. I just charged the unit and ran the recorder to battery exhaustion and it went for 1 hr 14 minutes. From what I've read that will increase with use but I'm happy with that

Thumbnail of user donalds405
1 review
0 helpful votes
November 8th, 2019

These guys are awesome. Great service and go over and above to assure a great consumer experience. I'm buying my next camera from them!

Thumbnail of user johnr1462
1 review
0 helpful votes
May 28th, 2019

Order a Bluetooth Speaker Nanny Cam, the product arrived quickly and works really well. I would recommend them tom my friends and family.

Thumbnail of user fletchc
2 reviews
0 helpful votes
December 30th, 2017

EASY TO USE. ONLY THING IS THE VIBRATING ON AND OFF. THE CHARGING TIME IS SHORT COMPARED TO OTHER VIDEO GLASSES I HAVE USED.

Thumbnail of user franks219
1 review
0 helpful votes
March 1st, 2018

Haven't learned how to operate all the features of the camera yet, but seems to be doing what it's supposed to do. Would like the printed instructions to be more complete. Very skimpy.

Thumbnail of user joane54
1 review
0 helpful votes
June 6th, 2019

Purchased a pair of their zshades for my trip, video quality is really good and they work really well.

Thumbnail of user jefft91
1 review
0 helpful votes
January 29th, 2018

So far so good, i like it. If it continues on this path i might sell another camera for my collection.

Thumbnail of user lucc27
1 review
0 helpful votes
December 14th, 2017

I have ordered my camera about 10 days ago from Europe, and the parcel has been delivered yesterday. Efficient, quick, just perfect

Thumbnail of user andrer25
1 review
0 helpful votes
April 4th, 2018

I bought glasses. Four working days later the package was in my mailbox in perfect condition. All the accessories were in the box. I had trouble setting the date. On the site I found a zUtilityapps application. Among the applications there was one that set the date and time. I followed the intructions. In a few seconds the problem was settled. The picture quality is excellent and the sound impeccable. I got a quality product for $ 150. I am very satisfied.

Thumbnail of user cathys118
1 review
0 helpful votes
March 18th, 2018

Everything went fast but delivery was delayed because of storms. Not sure about the product yet since I'm waiting for it.

Thumbnail of user brianm354
1 review
0 helpful votes
January 29th, 2018

What can I say that I didnt sum up already. This was exactly what I needed and when it arrived my opinion didnt change.

Thumbnail of user tannerk6
1 review
0 helpful votes
January 8th, 2018

Thanks for the service. Shipped as quickly as your site said, product arrived and was on time. I appreciate the contact after the product was shipped to ensure my satisfaction. Great purchase!

Thumbnail of user sebastianc15
1 review
0 helpful votes
February 19th, 2018

Camera works GREAT! So easy to use and ordering and shipping was great too.
I wish all internet transactions were this good.

I ordered the thumb drive hidden camera. You will not be sorry.

Thumbnail of user paulw296
1 review
2 helpful votes
March 11th, 2018

I bought these glasses due to run ins with cops who abuse their power because they're bored. Catch my first video on YouTube, title 'pigs will be pigs ' posted by Johnny Appleseed.

Thumbnail of user toms410
1 review
0 helpful votes
March 5th, 2018

Zetronix's website was very user-friendly and straightforward. The online purchase was fast and easy. Price was excellent with discount. I was very happy with the free and timely shipping delivery to Hawaii. ZPen-HD 720 feels great of good quality. There were two very small minor nicks on the pen which is tiny enough that I can live with.

Thumbnail of user johnn1268
1 review
0 helpful votes
December 1st, 2017

Timely service. Product as advertised. Chat was helpful in answering a couple of questions, Will be experimenting with glasses when I fly fish. Need to remember not to wear my cap pulled down too far as it obstructs the field of the lens.

Value
Shipping
Quality
Thumbnail of user jinnetteb
1 review
0 helpful votes
December 4th, 2017

I have used the camera for years. All in my household owns one. The cameras are of great quality and are always delivered on time.

Thumbnail of user georgel115
1 review
0 helpful votes
January 8th, 2018

My fault. Upon opening the toI dropped and can not find the part that goes under the button that makes contact when you press button. Will you send me one. I will pay

Thumbnail of user douglaso7
1 review
0 helpful votes
December 19th, 2017

Just what I was looking for in an action camera. I wanted a hands free camera, and I didn't like gopro. I will be using it for hunting and fishing.

Thumbnail of user danc16
1 review
0 helpful votes
March 6th, 2012

Purchased some dash cams on their website, received them quick called for support they were pleasant and informative. Would definitely buy from again.

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About the business

Zetronix is your one-stop shop for high tech spy cams, spy pens, nanny cams, GPS tracking device, dash cams, sports cams and much more.

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