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Zenni Optical has a rating of 3.42 stars from 4,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 4th among Eyeglasses sites.
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When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses. Zenni is the best in delivering what they promised to their customers.
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
Ok so I bought 3 PAIRS of glasses from zenni and I also paid extra for 8-12 dayvshipping ( I believe).
So, I placed my order on 9/29 and I paid over 20 bucks from r expedited shipping.
Now after waiting patiently, I reached out to a virtual operator… He reassured me that my shipping fees would be fully refunded and that he would escalate my complaint.
Mighty funny, that after my complaint… my order was shipped out that same night! So needless to say, I will be following up on my shipping refund... but… I do love the glasses… it's principalities involved at this point.
My previous purchased glasses turned out to be too small for myself. So I returned and ordered another pair. Firstly, this pair measurements are very close but there's significant difference in size. Secondly, they did not apply refund to my last purchase which is a bummer because I could not wait for refund to be processed, need the glasses asap. Thirdly, why is glass anti reflection coating so expensive.
Thank you for posting your Zenni review of the size of the two pairs of eyeglasses on your immediately previous order, o4484452173, placed on January 27,2022, for half-rim, oval, stainless-steel, spring-hinged, gray frame 452012 and black frame 452021, which is the same frame as 452012 but in a different color, each with a frame width of 130 millimeters. We were sorry to read that these frames did not fit you well, and we apologize for any disappointment you experienced as a result. You returned these two pairs of eyeglasses to us for a 100 percent refund in the form of store credit to your Zenni account, and we received these eyeglasses and issued this $15.36 store credit refund on February 8,2022. However, you had placed your next order, o4508411702, on February 7,2022, one day before we received the returned eyeglasses and issued the 100 percent store credit refund. Therefore, we are also sorry that the store credit was unavailable to use on this order, but you may use it on any subsequent order, since store credit does not expire. For order o4508411702, you selected two pairs of eyeglasses in half-rim, rectangular, stainless-steel, blue frame 461816, with a frame width of 141 mm. We hope that these eyeglasses frames fit you well. Since you mention the size of the frames you have selected, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding your comment about the anti-reflective coating, we see that on most of your recent orders you selected no anti-reflective coating. On the orders for which you selected an anti-reflective coating, you selected the standard anti-reflective coating for $4.95. We were also sorry to read that you believe that this anti-reflective coating is expensive. Nevertheless, we thank you again for posting your review.
I have been ordering from Zenni for a while but I have to say in the last few years the quality of the glasses have gone down hill. I am not satisfied with my current order but I'm going to keep them because I need glasses. The cases and the cleaning cloths are nice but they are not very good quality like they were before just wonder what's going on with zenni
Products used:
Glasses
Thank you for posting your Zenni review regarding the two pairs of standard progressive eyeglasses with our Blokz® blue-light-blocking feature you recently ordered. We were sorry to read you are disappointed in the quality of these eyeglasses and the cases and cleaning cloths that came with the glasses, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that the cases and cleaning cloths are the same items we have offered since your first order, placed in 2018, and we are sorry that you feel that the quality of the eyeglasses and these accessories has declined. We apologize for this matter, as well.
The eyeglasses came in a relatively quick timeframe. I loved the information that is shared on how to check PD and also the way to do a virtual try on. The only thing I dislike are the actual glasses - the magnetic sunglasses portion is so flimsy it feels like the ones the optometrist provides when you have your eyes dilated (the plastic sheet that you would slide between your eyes and glasses). Super thin and not substantial at all.
I felt insecure about choosing glasses virtually. I'm using them and getting used to them. They're bifocals, and the smaller lens is a smaller diameter than it was on my last pair. This changes how I navigate reading and other things, and I'm not sure how I like it. They seem to be good quality, though, and the price was very affordable. I'm not fully sold on this method for buying glasses. But I will probably experiment again.
Thank you for posting your Zenni review of the bifocal eyeglasses you ordered from us. We were sorry to read that you found the bifocal segment lens narrower than what you previously received from a different optical retailer. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that the bifocal segment lens we provide is the Flat Top 28 or D lens, which is 28 millimeters wide, the top of which is placed at 4 mm below the centerline of the larger, distance-vision lens. You may have received executive or Franklin bifocals when you previously purchased bifocals elsewhere, which are wider than the FT 28 bifocal segment lens. Nevertheless, we were pleased to read that you have found these glasses to be of good quality at a very affordable price. You contacted us about this order well outside its 30-day warranty period, which started the day the glasses were delivered, on December 11,2021. However, insofar as this appears to be your first order with us, we will be happy to make a one-time customer service exception on your behalf to enable you to return these bifocals to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4334338859, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
It was a bit slow for processing and shipping. I won't order from them again. They are inexpensive, but I'll go with someone else next time.
Thank you for posting your Zenni review of the processing and shipping time of your first eyeglasses order from us. We were sorry to read that you were disappointed in the time it took for you to receive your order, and we apologize for any dissatisfaction you experienced as a result. You placed the order on February 4,2022, and selected Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise. The U.S. Postal Service website advises that this eyeglasses order was delivered to you on February 22,2022, the 18th day after you placed the order, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We hope that you are satisfied with the eyeglasses.
I have been ordering from Zenni for years and feel that the quality of this last pair is substandard. It looks and feels cheap. I can't keep them clean. They are already scratched up. Next to my coworker's glasses she got at the optometrist's office, these look terrible.
Thank you for posting your Zenni review of your most recent order, o4317123370, placed on November 29,2021, for a pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, square, mixed-material, tortoiseshell Sunny and 85 frame 7827225, from the Kittles x Zenni collection, named after 49er George Kittle's jersey number, 85, with a frame width of 135 millimeters. We were sorry to read that you feel that this frame looks and feels cheap, and we apologize for any dissatisfaction you experienced as a result. This order is a little more than two months past the end of its 30-day warranty period, which starts the day the glasses are delivered, which was December 13,2021, according to the U.S. Postal Service. However, insofar as you are a longtime, valued customer, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4317123370, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
I ended up accidentally ordering my son a size medium kids glasses when I meant to order extra small because of confusing sizing on the website. I filtered by kids glasses and was not expecting both an adult size and a kid size to be on the glasses. I saw "extra small" and so thought I was getting extra small kids. It turns out it was medium kids instead. I am in the process of returning them and have ordered some that are the correct size but feel that this could have been made much clearer on the website. Thank you.
Thank you for posting your Zenni review of the order you placed, o4172069361, on September 22,2021, for a pair of eyeglasses for your son in full-rim, rectangular, flexible-plastic, spring-hinged, black frame 294721, with a frame width of 129 millimeters, which we were sorry to read did not fit him well, and which we were also sorry to read that the filter you used to find the frame did not result in frames in the extra small category you had hoped to find. Consequently, we apologize for any dismay you experienced as a result. When you contacted us on October 29,2021, to advise that these glasses broke, we emailed you instructions to return the glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. However, it was good to see that on this same date, you placed a new order, o4259913987, for a new pair of glasses for your son in full-rim, square, acetate, spring-hinged, black-and-blue frame 632321, with a frame width of 117 mm, which we hope will fit your son well. We do not know if in searching for this frame you used our How to Measure Your Frame Size infographic, found toward the middle of the bottom of every page of our website, https://www.zennioptical.com/measure-eyeglass-frame-size-how-to, which explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we hope that your son will be happy with his glasses in frame 632321 when he receives them.
I purchased two prescription eyeglasses in 2022! The reason for two pair is to ensure that I have a backup. One of them have transition lenses the other doesn't. I purchase one pair in 2023 that pair last about 6 months and then one of the arms broke. I spoke to a rep before ordering new frames to transfer my lenses into and they confirmed that it will work. To summarize the lenses did not fit into the new frames of the same shape. I love ZENNI fashionable frames but will be sticking with LensCrafters from now on. If my frame break they'll replace or fix them. I was unable to get my lenses into the new frame. That was a bummer bye Zenni.
Tip for consumers:
Be completely aware that ZENNI return policy is very limited.
Products used:
Prescription transitional lenses with frame and regular script frames.
The glasses over all were fine, however the end of the frames on one side came off when I had a floaty attached and it was removed, it exposed a bare wire at the end which was a poking hazard.
Also, because they taper to a point the floaty kept slipping off and ended up falling in the ocean when I leaned over when we were moving and I lost my glasses! Frame not recommended if you use a floaty, but likely just fine if you do not slide anything tubular over the ends for floatation.
Thank you for posting your Zenni review of the frame you selected for your single-vision polarized gray sunglasses on your order o5101698134, placed on October 1,2022.
We were sorry to read that there was an issue with the frame you selected – full-rim, rectangular, flexible-plastic, spring-hinged, blue frame 2014716, with a frame width of 135 millimeters.
However, it was good to see that you placed a new order, o5193601726, on December 1,2022, for a new pair of polarized gray sunglasses in frame 2014716.
We hope that you will be happy with these sunglasses, and we thank you again for posting your review.
We also hope that you have a very happy holiday season!
For whatever reason, these glasses just aren't the correct prescription. I love the frames, very cute and comfortable, but I can't use them because I can't see through them :/ I asked my optometrist if it was something to do with the prescription she gave me, and she said it was accurate and that I put in the info correctly…. I guess it must have been something on the manufacturer's side. Big bummer. Very cute lenses, though.
Thank you for posting your review of what appears to be the first order you placed with us, order o5182440666, placed on November 11,2022, for one pair of single-vision distance eyeglasses.
We were happy to read that you are pleased with the frame you selected – full-rim, round, stainless-steel, gold frame 3225414, with a frame width of 141 millimeters.
However, we were sorry to read that you could not see well through the lenses of these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
We see no notes in the database record of the order indicating you contacted us about any vision issues you experienced with these glasses.
The U.S. Postal Service website advises that the order was delivered to you on November 19,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5182440666.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5182440666, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!
I ordered a pair of glasses first and had to return them because I just couldn't get them adjusted so they'd work for me. I received credit. A short time later I ordered some sunglasses. They worked out just fine. I really like the frames I picked and have gotten lots of compliments on them. Zenni did a good job with the sunglasses. I still have a partial credit left to use next time.
Thank you for posting your Zenni review of your experience with the two orders you placed with us. We were sorry to read that your first order, o4071217824, placed on August 9,2021, for standard progressive eyeglasses in full-rim, acetate, spring-hinged, geometric hexagonal tortoiseshell frame 4442225, with a frame width of 133 millimeters, did not work out for you. Consequently, we apologize for any disappointment you experienced as a result. You used the 100 percent refund of the price of these glasses we issued in the form of store credit to your Zenni account when you returned these glasses toward the payment of your next order, o4265571055, placed on October 31,2021, for standard progressive polarized gray sunglasses, in full-rim, round, acetate, spring-hinged, tortoiseshell ombre frame 4449925, with a frame width of 135 mm and little heart-shaped ornaments on the sides of the rims. We were delighted to read that you are satisfied with these sunglasses, and that you get many compliments on the beautiful frame. Ms. Empson, we thank you again for taking the time to post your gratifying remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
I could not read with the first pair so sent them back. For some reason it was taking them forever to "inspect" them so they sent a replace pair. I still find them difficult to read with. In the meantime, I got a pair from a different company and they're great, but were more expensive. It's the first time in a decade I've had trouble with Zenni glasses, and I'm heartbroken. In the past the frames have been great, the lenses fabulous, and at the very best price!
Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature, from your order o4340526810, placed on December 1,2021, with which we were sorry to learn you could not see well through the near-vision (reading) section toward the bottom of the lenses. We were also sorry to confirm that we were unable to inspect these eyeglasses, which you returned to us for an inspection, so we made a customer service exception to remake them for you for free, in order o4472115750. We were also sorry to learn that you could not see well with the remade eyeglasses, either. Consequently, we apologize for any dissatisfaction you experienced as a result. Since the remade pair of eyeglasses was delivered to you on February 3,2022, it is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for an inspection of the prescription, particularly the near-vision (reading) section toward the bottom of the lenses. We invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection of the prescription on the lenses, especially the near-vision (reading) section. We will also email you a prepaid mailing label to use for return postage. If our inspection finds that any aspect of the prescription in the lenses is incorrect, we can offer to remake the glasses for you for free once again. But if our inspection finds that the prescription in the near-vision (reading) section is correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the original order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4472115750, in the subject line of the email, and in the body of the email please advise that you would like to return the glasses for an inspection of the prescription, specifically the near-vision (reading) section. We will email you the instructions to return the glasses for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.
This is totally my fault, but as a warning you'd better read their refund policy before you buy. If you just need to exchange them due to poor fit or the prescription is wrong, you can process a return for 100% refund and get the new glasses you need. However if you have a prism in your prescription along with bifocals, Zenni cannot make them. I had no idea that Zenni cannot provide the same type of glasses that I can get in a brick-and-mortar store. This has ruined my taste for online glasses ordering. Will never use Zenni or any service again.
Tip for consumers:
Refund is 50% if you return purchase outright, and 100% if you get a different pair. They also cannot make bifocal lenses with a prism in the prescription
Products used:
Frames, lenses, night driving clip ons
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5187029015, placed on November 23,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature, and one pair of single-vision polarized gray sunglasses with an indigo blue mirror finish.
We were sorry to read that you are disappointed that you could not order bifocal eyeglasses with your prism correction, which we provide only for eyeglasses with single-vision prescriptions.
Consequently, we apologize for any disappointment you experienced as a result.
As you indicated in your review, if you would like to return these two pairs of glasses to us for one of our two refund options – either a 100 percent refund of the price of the two pairs of glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – insofar as the order is within its 30-day warranty period, which starts the day the order is delivered, which the U.S. Postal Service website advises was December 3,2022 – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5187029015.
They will email you instructions to return the glasses to us for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5187029015, in the subject line of the email and please advise that you would like to return the glasses to us for the refund option you select.
We will email you the instructions to return the eyeglasses to us for this refund, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you about this matter, in the hope that we may resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
I finally decided to pay to get my first Pair of Prescription Shades because Zenni's pricing seemed reasonable enough. After I finished adding all the bells and whistles for mirrored rose gold, UV lenses with blue light block, etc. the price inched back up BUT it still was about $15-$20 cheaper than other brick and mortar stores. Plus, Zenni's had way more super cool shade styles to choose from. The shade frames appear to be decently made and not too flimsy BUT alas there does appear to be a slight issue with the way the lens was placed into the frame (that's not associated with the frame's design). At the bridge of the nose of the frame, there is a small but visible gap between the frame and the lens --one side is more noticeable than the other. Its as if the lens was cut a tad bit too small for the frame. Not sure how long I'd have to wait for a replacement frame so I may just have to make do. Hopefully, the lens won't fall out since though reasonable I still spent quite a bit on these shades. Time will tell if these hold up.
Thank you for posting your Zenni review of your dark amber single-vision sunglasses with a rose gold mirror finish and our Blokz® blue-light-blocking feature.
We were sorry to learn that there is a visible gap between the lenses and the frame, and we apologize for any dissatisfaction you experienced as a result.
The pictures you provided show this gap, and this has prompted us to remake these sunglasses for you for free.
We issued a new order, o5028974054, on September 2,2022, and we are remaking these sunglasses now.
When we have completed these sunglasses, we will mail them to you and email you the U.S. Postal Service tracking number, so that you may keep track of the shipment.
We hope that this remake of these sunglasses resolves this matter to your satisfaction.
We ordered a pair of glasses for my husband that were metal frames with a brown coating. The coating began to peal off after not even 5 months. Zenni would not offer any warrant for frames. They said you only have 30 days to return anything and even then its a 50% credit. Not impressed that the frames are not under warranty. I guess you get what you pay for.
Thank you for posting your Zenni review of the brown coating coming off your husband’s full-rim, rectangular, titanium, brown frame 139015, with a frame width of 139 millimeters. We were sorry to learn that the brown coating is coming off the frame, and we apologize for any dissatisfaction you and your husband experienced as a result. We want to confirm that our frames have a 30-day warranty period, which starts the day the glasses are delivered, during which, if any issue arises with the frame, we can send you a replacement frame for free. However, insofar as this order was placed on October 17,2021, and it was delivered to you on October 28,2021, we regret that the order is considerably outside its 30-day warranty period. Nevertheless, you may order a replacement frame 139015, with nonprescription lenses, and when you receive this frame, you may remove the nonprescription lenses from this frame, and remove the prescription lenses from the original frame 139015 and insert them in the rims of the new replacement frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, with information explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful. In addition, if you would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the lenses from the original frame into the new one, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, we want to recommend that when you are not wearing the glasses you keep them in the protective case that came with the glasses, and we want to confirm that we do not recommend leaving the glasses on a car’s dashboard, where the sunlight can cause the coating to fade or peel. We hope that this will resolve this matter to your satisfaction.
Received the 1st pair and the Rx was off (my fault though). Arranged for a return/exchange and was told that I'd have store credit for the exact amount I'd paid, but when I ordered the new glasses I was charged more. No one at customer service could figure this out and I needed the glasses so I just paid the overage. Once I finally received the glasses, they are great! Much better than my Dr office glasses. Would order again but they really need to step up their customer service agents' knowledge
Thank you for posting your Zenni review of the two orders you placed with us. We were sorry to learn that you entered an incorrect prescription on the first order, o4433041884, minus Spheres when your prescription calls for plus Spheres. Consequently, we apologize for any dismay you experienced as a result. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We also issued a 100 percent store credit refund of the $4.95 Standard shipping fee on this order as a customer service exception. The total payment for this order was $31.86, which represents $26.91 for the frame, ordinarily $27.95, but the order was purchased with a 10 percent student discount. However, we see in the database record of the order that the frame is listed as $29.90, and the glasses were ordered with free lenses and no anti-reflective coating. A 10 percent discount on a $29.90 frame is $26.91, but we do not know why the frame was not initially listed at $27.95. Moreover, we do not know why the same frame with free lenses and no anti-reflective coating was listed as $37.90, and with the 10 percent discount it was $34.11, on your second order, o4433041884. Insofar as the first order cost $7.20 less than the second order, we are going to ask our lab to refund $7.20 to the credit card you used to pay for the second order, which was the amount you used your credit card to pay. We will also ask our lab to email you to explain the price discrepancy between these two orders. We thank you again for posting your review, and of course we are happy to know that you are pleased with the eyeglasses from the second order. We hope that the $7.20 credit card refund and the explanation we are asking our lab to provide will resolve this matter to your satisfaction.
I've made 2 different orders from Zenni. The first, a pair of non prescription sunglasses came on time and were exactly as ordered and priced very nicely. My second order was more costly and intricate. I ordered prescription glasses with transitions lenses along with prescription sunglasses. The transitions don't work and I have been waiting for two weeks to hear from Zenni. The prices are outstanding for the content of the product, but the quality of the ordering follow up is questionable at best. As of now it's been 7 weeks without prescription glasses. I guess it's best to order only the generic stuff.
Hi. We are thrilled that you were satisfied with your first order; however, we are sorry to read that the photochromic glasses from the second order did not meet your satisfaction. Please email your order number to us at online_reviews@zennioptical.com so that we may find your order and determine why there has been a delay in following up with you, and so that we may resolve the issue of the photochromic feature not performing as it should. We hope you will email us soon.
Ordered 4 pairs of glasses through zenni. It was my first time ordering online and I will never go back! So easy to order and my glasses fit perfectly! Can't wait to order more!
Thank you so much for posting your very gratifying Zenni review of your first experience ordering eyeglasses from us. We were delighted to read that you are pleased with the fit of the four pairs of single-vision distance glasses you ordered, and we expect that you are happy with the vision through the lenses, as well. Ms. Hester, we are grateful you took the time to post your favorable comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
As a very very nearsighted human, I ordered FOUR pairs of glasses from Zenni -- two for reading, and two for distance. One of the distance pairs that they sent me was made with lenses that were obviously NOT high-index -- they were twice as thick as the three other pairs I had ordered. The other distance pair was simply not the correct prescription in the left lens. The representative I talked to was nice enough, and he said to send the unsatisfactory pair back, but my refund was about $37 short. I now have a credit and will try to get two more pairs. I'm okay -- not thrilled -- with the glasses I kept. I wish Zenni had more frames specifically made for very nearsighted adults -- ones with longer temples but smaller lens heights and widths. A larger lens just makes my glasses so heavy, and also makes my eyes look horrible.
Thank you for posting your Zenni review of your eyeglasses order that included two pairs of distance-vision eyeglasses and two pairs of single-vision reading glasses. We were sorry to read that the two pairs of distance-vision eyeglasses did not work out for you, and we apologize for any dissatisfaction you experienced as a result. Since you complained that one of the pairs of single-vision distance glasses had thicker lenses than the other frames, this pair of eyeglasses may have been the ones in full-rim, browline, mixed-material, tortoiseshell and silver frame 195425, with a frame width of 144 millimeters, a lens width of 51 mm, a lens height of 43 mm, and a frame weight of 24 grams, since the frame and lens widths are wider than those of the other pairs of glasses you ordered, and it also has our Blokz® blue-light-blocking feature, which may add some thickness to the lens. The other pair of glasses you returned was full-rim, oval, plastic, brown frame 125915, with swirly designs on the temple arms and a frame width of 134 mm, a lens width of 47 mm, a lens height of 37 mm, and a frame weight of 23 grams. The two near-vision eyeglasses you kept were in full-rim, browline, mixed-material, brown pattern frame 7822015, with a frame width of 133 mm, a lens width of 46 mm, a lens height of 39 mm, and a frame weight of 22 grams; and full-rim, cat-eye, acetate, spring-hinged, faux woodgrain brown frame 629615, with a frame width of 134 mm, a lens width of 49 mm, a lens height of 33 mm, and a frame weight of 25 grams. Because you had issues with the size of the single-vision distance glasses, we want to want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful.
Although I have ordered from Zenni for many years, I was very disappointed in one of the pairs of glasses in this order. I ordered a pair of prescription sunglasses and instead, received a pair of sunglasses with another, much smaller pair of prescription glasses mounted inside of them. Why would anyone think, and buy a pair of glasses within another pair of glasses?
Thank you for posting your Zenni review of the half-rim, plastic, black sport sunglasses, model 707121, you ordered, which we were sorry to read you dislike. Insofar as the 360° view of the sunglasses on the enlarged picture of the frame clearly shows that a pair of prescription lenses is mounted inside the outer sunshield, and the description of the frame under the enlarged picture states, “These durable, half-rim, polycarbonate wrap-around sport sunglasses are great for biking and other outdoor adventures. The anti-scratch outer shield protects the clear and detachable prescription lenses underneath. The rubber nose pad and polycarbonate temple arms with rubber tips provide a comfortable and secure fit. Please note: do not order tinted, polarized or photochromic options for inner lens,” we were sorry to learn that you were unaware that this is how these sunglasses are constructed. You contacted us considerably past the 30-day warranty period of this order, which started the day the glasses were delivered, November 18,2021. However, insofar as you are a longtime, valued customer, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4281048227, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
I've been a customer for many years. I ordered two pair of glasses. One of them was the photochromic lenses. They will turn a medium shade in the direct sunlight. They do not tint at all when I'm in my vehicle.
The other pair were child size or something. It didn't say that when I ordered them. I reached out and they were able to give me in-store credit and I returned the glasses and got a new pair. They did etching on the side as I ordered. But the problem was they did the edging right where the Zenni logo is and you can't read my etched message.
Thank you for posting your Zenni review of two of your 2022 orders. We were sorry to read that you were disappointed in the photochromic (light-sensitive, auto-tinting) feature you selected for the full-rim, cat-eye, flexible-plastic, black floral frame 2018716, with a frame width of 135 millimeters, on your order o4496363220, placed on February 1,2022. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that the photochromic feature will not work in the car, since the photochromic feature is activated by contact with UV sunlight, and the car windshield’s UV protection prevents this activation. However, it was good to read a note in the database record of your subsequent order, o4509658607, placed on February 6,2022, indicating that you contacted us via online Chat to confirm that the photochromic feature is working. Nevertheless, we were also sorry to learn that the other frame from order o4496363220, full-rim, square, acetate, tawny translucent frame 4437419, with a frame width of 129 mm, was too small to fit you well. We apologize for any dissatisfaction you experienced due to this matter, as well. It was good to see that you returned these eyeglasses for a 100 percent refund of their price in the form of store credit to your Zenni account. Since you selected a frame that was too narrow to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Regarding the issue with the personalization on the inside of the temple arm of the glasses from your most recent order, o4530223521, placed on February 28,2022, full-rim, square, flexible-plastic, translucent frame 2020123, with a frame width of 137 mm, we invite you to take a picture of the personalization placed over the Zenni brand name on the inside of the temple arm, and please email the picture to us at service@zennioptical.com. We will email you in response to advise how we will address this matter on your behalf. We thank you again for posting your review, and we look forward to addressing the issue with the personalization obscured by the Zenni name on the temple arm.
Somehow my prescription got put in reverse opposite. I don't recall doing that. It seems odd that I would have done that, but I can't be certain. Jennifer from Zenni quickly found a solution and I look forward to receiving the correct glasses. I loved the frames!
Thank you for posting this Zenni review.
We are thrilled to learn that you love the frame you selected; however, we are sorry that your prescription was entered incorrectly. Our records indicate that the prescription written by your doctor called for negative spherical and cylindrical values, but unfortunately, they were entered on the order as positive values. We are happy that one of our representatives found the error and explained what it was, thereby reducing the chances of the same error being repeated on subsequent orders. We are glad to see in our database records that our representative explained that you take advantage of our return policy, which allows for you to return the glasses for store credit, then you may use the credit to reorder the glasses correctly. We look forward to issuing the credit once the glasses are returned and we trust that you will be pleased with your glasses once you reorder and receive the new glasses with the correct prescription.
Super cute and came quickly. Used the same prescription I had used previously, but am having trouble setting clearly with these. Close up is perfect, further away gets blurry.
Hi. Thank you for posting this review.
We are sorry that you are unable to see clearly with your new glasses, and we apologize for the dismay you may experience as a result.
Your glasses are covered by a 30-day warranty, which began the day they were delivered to you, and during this period you may return them to us. We see no records in our database indicating that you have already contacted us about this issue, so we encourage you to call our Customer Service department at 1-800-211-2105, email us at service@zenni.com, or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website. When you contact us, please provide your order number and have your prescription and pupillary distance (PD) handy. If you do not have a copy of the prescription, but you used the same prescription for a previous pair or Zenni glasses that worked well for you, please provide the order number for those glasses as well. A representative will be happy to compare the prescription and PD from your doctor or the prescription and PD from the previous order to the prescription and PD entered on the recent order to confirm that they were entered correctly, and if it they were, we will provide a prepaid return shipping label and ask you to use it to return the glasses to be inspected. Upon completion of the inspection, if the results indicate that the glasses were manufactured incorrectly, we will remake them for you. However, if a review of the prescription details confirms that either the prescription or PD were entered incorrectly on the order, you may choose to return the glasses for one of two refund options – either a 50% refund to the credit card you used to pay for the order, excluding the shipping fee, or 100% store credit, excluding the shipping fee, which you may use to reorder the glasses with the correct prescription and/or PD. A prepaid return label will be provided for you in either scenario. We hope you will contact us soon so that we may resolve this matter to your satisfaction.
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for posting this review of your recent purchase from Zenni Optical, for which you paid for the Express shipping option, which promises delivery within 8-12 days. We wish to confirm that if we do not meet the delivery expectation, you are entitled to receive a refund of the shipping fee. If you were advised that this fee would be refunded, please rest assured that the coincidence of the order being shipped on the same day as your inquiry, would in no way nullify the promise of a refund. If you have not received the refund yet, please email your order number to us at online_reviews@zennioptical.com and we will check on the status then follow up with you within 48 hours. We trust that you received your new Zenni glasses since posting your review, and we hope that you are pleased with them.