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Zenni Optical has a rating of 3.42 stars from 4,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 4th among Eyeglasses sites.
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When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses. Zenni is the best in delivering what they promised to their customers.
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
Products used:
Eyebuydirect
Even though I only used this site for fun glasses and cheap basics to keep in my car ($6.95 including prescription lenses with no add ones) it's not worth the headache anymore. They manipulate you into adding the non reflective coating for $4.95. It's automatically added unless you notice and undo it. One time I ordered some aviators, and they looked like they were for a five year old: no return accepted. This time I ordered a style that I'd had before, figuring that would be safe. I ordered a 10% blue tint in one with the same frame I also with clear lenses. I called them and told them both black frames of the same style came in with clear lenses. They wanted a screen shot, which was ok. When I put them on the table to shot, I could see then that one of them did have a barely discernible blue tint. It was no where near the same exact tint color and percentage I had bought before from them, which I had lost. I could tell it was going to be a big deal, so I decided it wasn't worth my time, and won't be in the future. Better to spend more and be able to return or have a problem fixed easily. My prescription is very basic, but once you start adding on options or things you actually need, they cost a lot more. Choose a company with great customer service who doesn't make you go through hoops just to refuse your request anyway.
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!
Products used:
Rimless glasses
Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.
Products used:
Glasses
I ordered 2 pairs of glasses and paid extra for Rush delivery for an upcoming road trip. One pair was rushed and the other wasn't. I contacted Zenni to learn that they didn't offer Rush on the second pair, even though they accepted my payment for Rush delivery. I asked why they didn't tell me that at the time I placed the order, so I might have selected a different pair. No answer and no refund. Won't use these clowns again.
Products used:
Glasses
I purchased sunglasses through Zenni and the cheap case they came in had a lining that melted and emitted something toxic that left a film on the glasses and ruined them. Zenni wouldn't refund and didn't care about the issue because it was past the 14 days. But the glasses were only a couple of months old. I do not recommend you purchase from Zenni.
Tip for consumers:
Terrible customer service. I think it's a bot and you can't get to a real rep to help you with your issue.
Products used:
Glasses
I've ordered two pairs of glasses from this company. Both were "metal" and snapped in the middle. Customer service chat is just AI and you can't get anyone to help you. They were not helpful as they cited their 14 day return policy.
Tip for consumers:
Customer service is an AI chat bot. Horrible service.
Products used:
Eyeglasses
I bought a pair of "progressives" from this company and the cost went from $15 up to $80 real fast. Ok no problem, I paid it because I needed them. I received them and the prescription was all wrong, I can't even see out of them and guess what? They're not progressives! Confirmed with my own optometrist.
So I contact them hoping they'll let me return them for a full refund so I can get my glasses elsewhere. The answer I get? We'll send you a label and we will "inspect them" and it will take 14 business days. 14 BUSINESS DAYS! That's more than a month so they can decide whether they want to give me a partial refund. Really? I will be filing a dispute with my card because this is ridiculous. I have to now go buy another pair since these are unusable and I refuse to give these people a dime when they won't even offer reasonable customer service.
Tip for consumers:
Go somewhere else.
Products used:
I didn’t. They’re unusable
Glasses get white fog stain that cannot be removed after a short time.
I informed Zenni multiple times and thus far they wont do anything about it.
I have diplopia and need prisms to correct this. Ordered 2 pair identical except for frames with prescription stating prisms, I paid for them and they sent me glasses with no prisms. I even took them to my optometrist and she said they did not have the prisms. I sent them back and I want a full refund for their mistake so I can go somewhere that fills the actual prescription. Have escalated to dispute on PayPal. My optometrist can also back me up that these glasses were without prisms.
Tip for consumers:
Don’t use them if you have a complicated prescription
Products used:
None I sent the glasses back as they are useless for me.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5190277140, placed on November 25,2022, for two pairs of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We see a note in the database record of the order that the prescription your eye doctor provided was incorrect, but we do not see any note advising of the correct prescription or whatever mistake was made on the prescription provided by the eye doctor.
Nevertheless, we were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
You returned these two pairs of glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account.
We issued this 100 percent store credit refund on December 14,2022, and we hope that you will use the store credit toward the payment of another order for eyeglasses with the correct prescription.
We also hope that you have a great 2023!
I ordered 2 pair of eyeglasses and 1 pair of sunglasses. Per their website measurement process, I needed a size xs frame. I found this odd, but, went along with it because I did the measuring 3 times.
These 2 pair of eyeglasses look like I bought kids glasses for my adult self. They are hideous looking on my face.
The sunglasses I ordered bigger because the ones I liked only came in a bigger frame size. They are how the eyeglass frames should actually be.
So, I reached out to customer service, no biggie, mistakes happen. These people, multiple agents, argued with me saying I'd have to pay shipping again. For their error! RIDICULOUS! So, I asked instead for a full refund and I'd just order elsewhere. They do not agree to that, either.
So, now apparently I'm going to have to dispute it with my bank. Because this company will not admit to their own error
I will never order from this awful company again.
Thank you for your review. We are sorry to hear the glasses are too small. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
Very difficult to get refund - multiple calls and chats later...did...
THEN I discover that I almost lost money... initial invoice: $56.85...
I paid return shipping: $22 and finally was refunded $46.90
In other words... I paid $32 towards trying on a pair of glasses that didn't work as promised... and I had to fight for what I did get...
Won't shop here ever again... and recommend you don't... M
Tip for consumers:
see what I wrote...
Products used:
NONE!
They have no idea where your optical center is so the glasses I got gave me double vision everywhere I looked except straight on. Awful product.
Tip for consumers:
AVOID MOST ONLINE LENS CREATORS!
Products used:
glasses
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5211635018, placed on January 4,2023, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on January 9,2023, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5211635018.
Please have a copy of the prescription handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) you entered, 61 millimeters, is not on the prescription, please be prepared to advise how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if we find no manufacturing errors, we can return the glasses to you or offer one of our two refund options upon the return of the glasses – a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Google Pay account you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5211635018, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that the prescription and PD were entered correctly, we will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage.
However, if it turns out that something was entered incorrectly on the order, we can offer you either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the Google Pay account you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We hope to hear back from you about this matter, in the hope that we may resolve it with an inspection or one of our two refund options.
We also hope that you have a great 2023!
Gave them my prescription as required. Selected "progressive" since that's what I have and want. The glasses that came were not progressive and, hence, useless to me. Kept chatting with their "support" for an hour to get money back, but they claimed I had applied for "single vision", a blatant lie or if it's something wrong with their shop. I was eventually offered a 50% refund minus shipping which I declined. I wanted all my money back. Don't use them.
Tip for consumers:
Go to your local optometrist.
Products used:
None
Vision is bad in 3 glasses, w fresh prescription. I got a pair solely for the blue transitions and they are light grey and don't go to full sunglass darkness
I have been a zenni customer for years without issue. My most recent pair arrived and right out of the box I knew they were wrong. Upon further inspection the right lens was the incorrect prescription. No big deal, mistakes happen. So I reached out to customer service and they refused to send a replacement or issue a refund until they "inspected" the glasses. And that inspection process meant waiting a minimum of 3 weeks for a refund or 5 weeks for a replacement! Totally unacceptable! I will definitely be returning these, but I certainly won't be ordering any more from zenni!
Tip for consumers:
Don't order! If they mess up you won't get a replacement or refund for over a month!
Products used:
Glasses
Thank you for posting your Zenni review of the eyeglasses you most recently received from us, with which we were sorry to read you were unable to see well through the right lens. Consequently, we apologize for any dissatisfaction you experienced as a result. We emailed you instructions to return these eyeglasses to us for a 100 percent refund of their price to the PayPal account you used to pay for the order, and we also emailed you a prepaid mailing label to use for return postage. When we receive these returned eyeglasses, we will issue this refund to your PayPal account and email you to confirm that the refund has been issued. We apologize again for the vision issues you experienced with these glasses, and we hope that this 100 percent refund of the price of the glasses will resolve this matter to your satisfaction.
Purchased a pair of glasses from Zenni optical online, the glasses were supposed to have photo chromatic lenses, lenses that I get darker outdoors. The illustration and explanation both indicated the level of tint. Both are inaccurate and when I received my glasses, it barely had a slight bluish tent after being outdoors in the sunlight for 10 minutes. Their hustle is that they send you bad glasses, poorly made, substandard, ineffective and when you want a refund they only want to give you 50%. That's their scam. You lose either way.
Tip for consumers:
You have been warned, They will sell you cheap and ineffective glasses and when you ask for a refund they will only offer you 50%, that’s their hustle
As we advised in our response to your Better Business Bureau complaint, we were sorry to read that you did not find that the lenses got dark enough when they were out in direct sunlight, and we apologize for any dissatisfaction you experienced as a result. Insofar as the pictures you provided are inconclusive, we want to invite you to return the eyeglasses to us for an inspection of the photochromic feature. If we receive and inspect these eyeglasses and find that the photochromic feature is not working properly, we can offer to remake the glasses for you for free. In addition, we want to mention that photochromic lenses get their darkest under optimum conditions, which are cold, sunny days. Moreover, we are sorry that we do not see notes in the database record of the order indicating that we invited you to return the glasses for the inspection, and we also apologize for this lapse in service. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and ask the customer service representative who answers to email you instructions to return these glasses to us for an inspection of the photochromic feature and also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of any page of the Zenni website. You may also email us, at service@zennioptical.com, to ask us to email you the return-for-inspection instructions and prepaid mailing label. If you choose this communication method, please put your order number, o4255068135, in the subject line of the email and in the body of the email please ask us to email you the return-for-inspection instructions and prepaid mailing label. We look forward to hearing back from you with the request for the instructions to return the photochromic bifocal eyeglasses to us for an inspection, and when we have inspected the eyeglasses, we will email you the inspection results. If we find that the lenses are not getting as dark as they should, we will offer to remake the eyeglasses for you for free. If we find that they are getting as dark as they should, which would be between 50-60 percent dark under optimum conditions, we can offer to return the glasses to you or offer one of our two refund options – either a 100 percent refund of the price of the bifocal eyeglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. We hope to hear back from you, so that we may inspect these eyeglasses and, we hope, resolve this matter to your satisfaction.
This company has the worst customer service and treats you like another number with their automated rehearsed responses. I purchased 22 pairs of frames from them and not a single one could be put toward their reward program that launched in 2021 when I bought those frames in prior years. They really show their appreciation for their valued customers. My last pair of frames had a manufacturing error and they wanted me to pay for shipping. Interesting. Good luck. This company has gone down the gutter.
Thank you for posting your Zenni review about your most recent order with us, order o4310211390, placed on January 6,2023, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that there is a prescription issue with these eyeglasses, and we apologize for any disappointment you experienced as a result.
We were also sorry that orders placed prior to your qualifying for our Rewards program cannot be applied to our Rewards program, and we apologize for any dissatisfaction you experienced due to this matter, as well.
In addition, we are sorry for any dissatisfaction you experienced regarding our customer service team’s responses to your issues.
We want to confirm that, if you were to return the eyeglasses from your order o4310211390 for an inspection of the prescription, we would email you a prepaid mailing label to use for return postage, so you would not have to pay to return these eyeglasses to us.
Therefore, we hope that you will contact us again to advise that you would like to return the eyeglasses to us for an inspection.
You may telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o4310211390, to the customer service representative who answers.
In addition, please have a copy of the prescription handy when you call, because the customer service representative who answers will ask you to email them a copy of the prescription so that they may confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower righthand corner of any page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4310211390, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
We look forward to hearing back from you about this matter, in the hope that we may resolve it to your satisfaction with an inspection and possible remake or one of our two refund options.
We also hope that you have a great 2023!
I have been getting glasses from Zenni for at least 5 years. I have about 7 pairs. Mostly OK. However, now Zenni has narrowed the frame width on many models, including the ones that I want to reorder, and kept the same model number. So now, the glasses that I want to replace are way too narrow and won't fit. So be sure to check the measurements, especially the frame width, when ordering or re-ordering. This is bad business and very misleading and I suspect many customers will be very upset when their glasses don't fit.
Products used:
Glasses
Thank you for your review. We have updated how the frame sizing is listed, but the actual frame sizing hasn’t changed and you can order with confidence it’ll be the same as your previous orders!
I just ordered 2 pairs of glasses in desperation, as my last pair broke. I opted at check out for PayPal with 4 payments over time. It went through or so I thought. When I checked my bank acct to see if they had taken out a fourth of the total, I was shocked to find that they had taken out the full amount. I immediately called customer service and got a woman with a very heavy accent I could barely understand. She informed me because I selected the expedited option the payment could not be changed nor could the order be canceled. Even though it was less than 15 minutes since I placed the order. I just incurred a $4000 charge for a veterinary emergency so 4 payments was really needed. No where did I see that my order must be paid in full for that option or I would have only ordered one pair out of necessity. I have no complaints with the actual glasses. I've had several pairs from them in recent years with no issues. However their customer service is severely lacking and I am completely dissatisfied. In the future I will consider another on line eye glass retailer that is more reputable.
I had nothing but the issue with ordering my glasses that I needed an emergency replacement of. First, they took my payment but never process the order. Didn't find out until 3 days later. Then I had to reorder them and paid for express delivery. I didn't message about the status because the tracking never show anything. Found out on the 24 that it was at the fulfillment center in California wait for ting for FedX then tonight three more days later they told me got to the fulfillment center on the 26. They keep saying in 24hr I will have a tracking bit it been over 72 and nothing but the same lie.
Hi Allen, thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. The express time frame is 5-10 business days including both manufacturing and shipping. It does look like the order will arrive to you within the time frame, but if for some reason it doesn't arrive on time please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media so we can assist you.
Quality has tanked since they got big. Customer service lies. Lenses arent right on 3 pairs and I'm told to try and get used to them. Paid for express delivery for 2 pairs, one arrived, one didnt. The 2nd pair coming when I'm out of town. FedEx says they have to change the address. Zenni says sorry, label is printed. Asked to speak to a supervisor. Was told I didnt need to. I asked again. Was told no one was available, they would call me back. LIE. Not a company I can trust anymore
Sad, I used to love them. Wont order anymore.
Tip for consumers:
DONT
Hi. We are sorry that your experience with our Customer Service department was unsatisfactory and that there was a shipping delay, and we apologize for the disappointment and/or inconvenience you may have experienced as a result.
We are also sorry that you had problems with three pairs of glasses. We wish to confirm that in some cases, when a customer reports having difficulty with a new prescription or with progressive lenses, we often encourage the customer to take a few days to adjust to the glasses. However, it is customary for us to advise the customer to let us know if their problems persist so that we can authorize a return for the glasses to be inspected and we will remake the glasses if the inspection results indicate that the glasses were manufactured incorrectly. If this was not your experience, we ask that you email your order number to online_reviews@zennioptical.com so that we may review your order and our correspondence history and try again to resolve this matter to your satisfaction.
Frames were way too flimsy, sent them back.? I have a video of the frames actually squeaking (can't post here because sitejabber is saying it's too short?), sent the video to Zenni also before returning the glasses. They keep putting me off on a refund, been a month since they actually received them back. Where is my money? We have order at least 15 pairs of glasses from Zenni in the past... so much for loyal customers
Thank you for posting your Zenni review of the most recent pair of single-vision distance eyeglasses you ordered in full-rim, rectangular, plastic, blue frame 286916, with black temple arms and a frame width of 137 millimeters. We were sorry to read your comments about this frame, which you have ordered in 2020 and 2019, and we see no notes in the database records of these orders indicating you had any issue with this frame. Nevertheless, we apologize for any dissatisfaction you experienced with this frame on your most recent order. We have received the two frames you returned, and we will inspect them soon. When we have inspected the frames, we will email you the inspection results, which we hope will lead to a successful resolution of this matter.
I've always gotten my prescription glasses from an optical shop, and I will continue to do so. The glasses I got from Zenni were terrible quality -- blurry, like they weren't even my prescription. Second, their blue blocking lenses which they claim on their site are among the clearest on the market, are actually an ugly yellow/green tint. So I got poor quality glasses that didn't correct my vision, plus lenses with an ugly, yellow/green highly visible tint to them. Customer service was terrible on this issue. They want to exchange, which doesn't help with QUALITY. It's not about the frames policy, it's that the lenses are garbage.
Tip for consumers:
avoid at all costs, they are cheap for a reason. there is no value if they are unusable
Products used:
none, the quality was too bad to use
Thank you for posting this review of your recent experience with Zenni Optical.
We wish to confirm that as a result of the blue light blocking technology that is built into the lens material, a slight tint may be detected, particularly when the glasses are held in front of a white background; consequently, our Blokz lenses are described on our website as virtually clear. Nevertheless, we are sorry that the tint is darker than you expected, and we want you to know that customers are always welcome to take advantage of our return policy which allows for glasses to be returned for reasons other than a manufacturing error or defect, while the glasses are still under warranty, for one of two options - 50% refund to the credit card used to purchase the glasses, excluding the shipping fee, or 100% store credit, which also excludes the shipping fee, and can be used to purchase a different item from our website. However, because you are also having problems with blurred vision and suspect that the prescription is incorrect, you may submit a copy of the prescription and pupillary distance (PD) measurement to us for verification. Once we have confirmed that both were entered correctly on the order, we will be happy to email you instructions to return the glasses to be inspected, and if the inspection results indicate that the glasses were manufactured incorrectly, you may choose to have them remade without the Blokz lenses or you may request a full refund. If these options were not made available to you when you contacted our Customer Service department, please give us another opportunity to properly assist you by emailing a copy of your prescription and PD to us at online_reviews@zennioptical.com and we will respond within 72 hours. We hope you will consider contacting us soon so that we may resolve this matter to your satisfaction.
Purchased progressive glasses and frames 2-14-2022, $131.00, two and a half months later the frames are delaminating all around the lens. Their warranty is only 30 days. They will not stand behind their frames. I'm 78 and have warn glasses since I was 8 years old and have never had frames crumble apart in less than 3 mo. All Zenni will do for me is a 10% discount on a non prescription pair of glasses and I would have to figure out how to get the lens exchanged. When I spoke to customer service they made me feel less than cared for. I am very disappointed in my purchase as I have just wasted $131.00 and I'm on fixed income.
Tip for consumers:
New frames
Products used:
eye glasses
Thank you for posting your Zenni review of your full-rim, oval, mixed-material, translucent green frame 7809724, with a frame width of 136 millimeters, which we were sorry to learn has deteriorating color splotches on the rims after you have had these near-range workspace progressive eyeglasses with our Blokz® blue-light-blocking feature for only approximately two months. We are also sorry to confirm that our warranty period is 30 days, which is why we initially advised that the option in this instance would be to repurchase this frame with free nonprescription lenses, and that when you receive the replacement frame, to remove the nonprescription lenses from the new frame and insert the prescription lenses from the original frame into the rims of the new frame. However, we understand that it can be perplexing for a customer to remove prescription lenses from the rims of one frame and install the lenses in the rims of a replacement frame. Sometimes customers will take the two pairs of eyeglasses to a local optical retailer, who may make a customer service exception to swap the lenses for the customer for free, but we understand that this may not be a currently feasible option. Although we made a customer service exception to offer to send you a free replacement frame 780724, we were also sorry to read that you felt less than cared for by the customer service representatives with whom you interacted about this matter in Chat sessions. Therefore, insofar as this is your first order with Zenni, and to show that we do care about you, we are going to make a further one-time customer service exception on your behalf to ask our lab to remake these eyeglasses for you for free. You will not have to return the eyeglasses with the color splotches on the frame to obtain this remake. You should receive an email from our lab later tonight or tomorrow, confirming the new order number of the remake of your near-range workspace progressive eyeglasses with Blokz® in a new frame 780724. Of course, we will ask our lab to confirm that the frame is in good condition before they remake the glasses in this frame. We hope that this remake will resolve this matter to your satisfaction and demonstrate that we care about you as a Zenni customer.
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for your review Sandra. We are sorry to hear that you are having trouble seeing with the lenses. It looks as though a supervisor did try to give you a call in regards to the return to further assist you. If you can, please reach out back out to us via email at service@zennioptical.com, or by phone at 1-800-211-2105 so we can help.