Zenni Optical

Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again

I have recently purchased 2 pairs of glasses to match a couple outfits, and most likely will buy more. As long as you have the full prescription from your eye doctor it's easy to order glasses. They are durable and darn cute. If a problem happens their customer service is great. Prices are fantastic which includes extra add on that would give you a $500 overall price at a optometrist office, but here you have half of that or less.

My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!

Even though I only used this site for fun glasses and cheap basics to keep in my car ($6.95 including prescription lenses with no add ones) it's not worth the headache anymore. They manipulate you into adding the non reflective coating for $4.95. It's automatically added unless you notice and undo it. One time I ordered some aviators, and they looked like they were for a five year old: no return accepted. This time I ordered a style that I'd had before, figuring that would be safe. I ordered a 10% blue tint in one with the same frame I also with clear lenses. I called them and told them both black frames of the same style came in with clear lenses. They wanted a screen shot, which was ok. When I put them on the table to shot, I could see then that one of them did have a barely discernible blue tint. It was no where near the same exact tint color and percentage I had bought before from them, which I had lost. I could tell it was going to be a big deal, so I decided it wasn't worth my time, and won't be in the future. Better to spend more and be able to return or have a problem fixed easily. My prescription is very basic, but once you start adding on options or things you actually need, they cost a lot more. Choose a company with great customer service who doesn't make you go through hoops just to refuse your request anyway.

My daughter lost her original pair of glasses that were less than 3 months old. Knowing insurance would not cover another pair, we chose to order through Zenni. She LOVES the glasses! She ended up finding the original pair after I ordered. Now she wears both, and you honestly can't tell the difference between the extremely expensive pair and the Zenni pair. I was nervous about ordering for a child, but it turned out great!

Zenni's allows a quick and efficient shopping experience for frames that feel they are specifically catered to you! I used their virtual try-on function and found the frames best suited to me. Before I knew it, the frames were here and in perfect condition. Highly recommend ordering trendy, inexpensive, and high-quality glasses from here.

Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.

I've used Zenni for years. They've got great selections of regular prescription frames but I'd like to see more bifocal frame options. I love how they recommend the lens best for your prescription and frame. Not to mention their prices are affordable. **It'd help if they'd turn the "try on" with photos back on.

Zenni is part of my savings plan. Wonderful assortment of frames with measurements and information to get a frame that is right for my face. They never messed up my prescription, which Walmart managed to do (unusual vision problem.) If/when I lose my eyeglasses, the good prices make it painless to replace them. I have been using for many years.

Started using Zenni three years ago and now our entire family uses them. Great service, accurate and great glasses. They are so reasonable that we all can afford not only eye glasses, but prescription sun glasses as well which has changed my quality of life. Will never go back to store bought glasses.

Ordered single vision glasses. Paid about 1/4 what local shops charge. Frames and lenses are every bit as good as $200-$300 eyewear sold by visionworks and pearl. Zenni is big on up selling. I passed on all the extras. They even try to sell eyeglass case for $6. Glasses arrived in eyeglass case in plastic mail bag. If you're looking for good quality no frills non designer eyeglasses, Zenni is a very good choice. Was referred by a friend who purchased eyeglasses from Zenni in the past.

Zenni is great. They are not only affordable but the frames come in relatively quick. I've already purchased a few times with them and will continue to do so because they provide a great service!

This was my first/last time trying Zenni. Frames are cheap, but one of the prescriptions (ordered two same script diff frames everyday glasses) is off - super blurry. Been trying to get a refund for 3 days because they obviously got the script wrong. Their CS is very slow - wonder if they're trying to drag out process to the 14 day mark to avoid refund. Extremely annoying. Have been ordering glasses online for 10+ years, never had this much difficulty.

I was so excited when I received my glasses from Zenni! I have never ordered glasses online before, and was a bit worried about it.
When I received them I was so excited. These frames (metal round like Lennon-style), are as good quality as I have paid over $250 for in the past.
The lens quality is perfect, great tint, the mirrored red lens is awesome looking, and the weight is just right. Can't believe I was able to get good prescription glasses for less than $65! Will definitely order from Zenni again.

I purchased sunglasses through Zenni and the cheap case they came in had a lining that melted and emitted something toxic that left a film on the glasses and ruined them. Zenni wouldn't refund and didn't care about the issue because it was past the 14 days. But the glasses were only a couple of months old. I do not recommend you purchase from Zenni.

The ability to get High quality prescription glasses at less than 1/10th of what I used to pay is amazing. Nearly all of the 8 pairs that I have purchased have been fantastic. And I've only spent about as much as I would have on a single pair at LensCrafters. I keep coming back for more, and taking advantage of their referral program to get my friends trying it out as well.

I ordered 2 pairs of glasses and paid extra for Rush delivery for an upcoming road trip. One pair was rushed and the other wasn't. I contacted Zenni to learn that they didn't offer Rush on the second pair, even though they accepted my payment for Rush delivery. I asked why they didn't tell me that at the time I placed the order, so I might have selected a different pair. No answer and no refund. Won't use these clowns again.

I bought my glasses from another company and found them a bit challenging in figuring out the distance between my pupils, the size would fit my face. By the time we went to order my daughter's glasses, we heard about Zenni. The website is so easy to navigate! Zenni made it easy to do measurements and "try on her glasses". The pair she ordered received are a great fit. We be back to look for pairs for family members.

I was a little nervous ordering online for the first time, but I couldn't be happier with these glasses. They exceeded my expectations. They feel sturdy and I can see perfectly. I would say they do have a tighter fit, so be cautious of that. The delivery took about two weeks (which is expected with standard delivery). I would say they look even cuter in person than they do online.

Beautiful frames, script according to follow up visit with our daughters is great! She's seeing 20/20 again! We received her glasses very quickly! Highly recommend Transition lenses! Daughter had perfect vision until she got COVID19 in June... Her distance vision had become very blurry... Her Eagle eye vision has never returned... Thank you Zenni for affordable glasses... Would have cost a fortune to get glasses locally... If my new prescription works for me I will definitely be ordering my second pair from you with Transition lenses as well! Thank you so much Zenni!

I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!

I truly could not be happier with the service and quality. The day our son had his glasses broken from an extra hard bump in school, we got a package. We were at home, the doorbell rings, and the delivery person hands me a Zenni Package! It was one of those amazing moments where everything aligns, your kid is happy, and you feel like an A+ parent!

Thank you Zenni!

My glasses started to run closer to a thousand dollars at conventional eye exam offices. I tried Zenni for a backup pair a few years ago, and I was so impressed I am only ordering glasses from Zenni now. They consistently get the prescription spot on, and they arrive usually in around 10 days from China. That's pretty amazing when you think about it. I get 1.67 high index, photochromic with blue light blocker technology included with frames and shipping for around $110. Versus $750 a few years ago. A penny saved is a penny earned!