• Zenhotels

Zenhotels

Overview

Zenhotels has a rating of 2.31 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zenhotels most frequently mention customer service, credit card, and third party problems. Zenhotels ranks 420th among Hotels sites.

  • Service
    115
  • Value
    111
  • Quality
    107

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 13.3%
Positive
4
Neutral
0
Negative
26
31
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I cancelled the booking on the same day on reservation through zen hotels customer service.
  • The customer service agents are unethical and nonapologetic even after causing problems.
How would you rate Zenhotels?
Top Positive Review

“Residence inn by Marriott at flamingo crossing”

F N.
5/30/23

We found a geat deal with zenhotels that no other site offered. And we booked a studio with double beds. We paid in full at the time of booking online. When we arrived, we just had to put an $80 hold, but it was returned. The studio was super. It was very clean, had a kitchennet (flatware, silverware, medium size refrigerator, microwave, dishwasher with dish soap and sponge, etc.), a small living room, one master bath, big closet, luggage space with a long tall mirror. Breakfast was super! Vegetarian and vegan friendly. We were very satisfied. It met our needs for our stayed.

Top Critical Review

“Absolute Crooks”

Matt F.
1/9/24

Went to visit my Dad dying of a brain tumor and my family double booked our stay. Within 20 mins I called to cancel my reservation and they refused. The hotel refunded the money but this company kept it. So not only did I get to watch my dad die I got robbed at the same time. I hope everyone in this company gets karma they deserve and to feel the same thing I've been put thru

Reviews (322)

Rating

Timeframe

Other

Reviews that mention popular keywords

zen hotels (40) customer service (39)
Thumbnail of user fn20
1 review
0 helpful votes
May 30th, 2023
Verified purchase

We found a geat deal with zenhotels that no other site offered. And we booked a studio with double beds. We paid in full at the time of booking online. When we arrived, we just had to put an $80 hold, but it was returned. The studio was super. It was very clean, had a kitchennet (flatware, silverware, medium size refrigerator, microwave, dishwasher with dish soap and sponge, etc.), a small living room, one master bath, big closet, luggage space with a long tall mirror. Breakfast was super! Vegetarian and vegan friendly. We were very satisfied. It met our needs for our stayed.

Products used:
Hotel

Service
Value
Quality
Thumbnail of user dariag2
Alex U. – Zenhotels Rep

Hello! Thank you for your wonderful feedback! Thank you for choosing us for booking!

Thumbnail of user marikok5
1 review
2 helpful votes
January 30th, 2022
Verified purchase

We would like to thanks ZenHotels customer support for being to efficient in resolving some issues we had during our recent hotel stay. It surprised us that our booking didn't go through to the hotel, as we had booked last minute stay. However, we received booking confirmation via email earlier in the day. Perhaps this is something ZenHotels could look into improving. Nevertheless, 5 stars to the customer support team for being so helpful to quickly process the booking and diligently calling us back on booking confirmation. Thank you!

Tip for consumers:
Double check and confirm if booking has been acknowledged by the hotel before checking in.

Products used:
Hotel booking

Service
Value
Quality
Thumbnail of user dariag2
Alex U. – Zenhotels Rep

Dear Mariko, we highly appreciate your feedback. Thanks for sharing! Have many smooth holidays with ZenHotels!

Thumbnail of user finchf1
1 review
1 helpful vote
March 14th, 2019

I've been using this service for the last 3 years and had no problems with it at all.
The great thing that has zenhotels is definitely one of the best support teams that helped me to pick a hotel nearly every time. 7 bookings and everything perfect!

Service
Value
Quality
Thumbnail of user nastyazubchuk
1 review
0 helpful votes
October 7th, 2023

Thanks to Zenhotels, we managed to save 35% of the hotel cost. Great prices. Only we were not sent a voucher for the hotel, but this was not a problem.

Thumbnail of user dariag2
Alex U. – Zenhotels Rep

Dear Anastasiia, we're glad you appreciated our pricing! Apologies for any confusion regarding the voucher. If you have any questions, please feel free to reach out. Thanks!

Thumbnail of user samueln47
1 review
0 helpful votes
December 20th, 2019
Verified purchase

Zen somehow usually passes along the best prices on hotels (from the buyers' point of view).

Thumbnail of user howardc80
1 review
0 helpful votes
April 12th, 2019
Verified purchase

Had a 4 night break at this hotel.
Great Spanish town with plenty of bars & restaurants and nice walks along the promenade.

Thumbnail of user irisw5
1 review
0 helpful votes
July 16th, 2017

Thanks to Zenhotels.com for making my one week vacation trips extra thrilling. I could not have managed to book reservations within such a short time. I was offered a couple of packages at discounted price. My reservations were done early enough and I was cordially received with respect all my destination.

Thumbnail of user irwinb29
1 review
1 helpful vote
January 25th, 2019

Outstanding service. Clearly one on the best travel apps you can find. Easy to book, easy to pay. Fast confirmation and great support team. I've been using this service for 2 years already and never had any problems!

Thumbnail of user dariag2
Alex U. – Zenhotels Rep

Dear Irwin,

Thanks for your review! We are happy to know that you were satisfied with your service!

Your team at Zenhotels.com!

Thumbnail of user konstantind5
1 review
0 helpful votes
March 20th, 2018

ZenHotels is really a great website for booking. The service is flawless, I got answer on every question very fast. I made the reservation very simply without any problems. At the hotel everything was perfect, I got exactly the kind of room I booked, at a great price

Thumbnail of user dalej22
1 review
0 helpful votes
October 27th, 2017

Had a fabulous holiday after the really easy, simple booking we made. Our hotel was stunning and an amazing price!

Thumbnail of user michaelh1300
1 review
2 helpful votes
March 25th, 2019
Verified purchase

Booked Plenty of Hotels with ZEN Never a problem. Great Choice and excellent value, plus lots of booking options

Thumbnail of user rosew67
1 review
0 helpful votes
November 8th, 2017

I was asked to book a hotel for our company top Executives, so my friend suggested ZenHotels.com, was reluctant at first but I gave it a try. And I am glad I did, got the best of Hotel deals with a comfortable, easy and very accessible website.
I will surely use again. Highly recommended

Thumbnail of user johnk2842
1 review
0 helpful votes
March 29th, 2021
Verified purchase

All very simple plus the lowest rates for the hotel

Thumbnail of user zamira2
1 review
0 helpful votes
July 1st, 2021

I see lots of people saying negative things about zenhotels but i didnt had a single issues, its was so easy i made booking online and went to hotel without any issues.
And the price was very cheap when i compare same room to other site.

I will surely book with zenhotels infuture

Service
Value
Quality
Thumbnail of user dariag2
Alex U. – Zenhotels Rep

Dear Zamir!
We are so pleased to learn about your experience! Thanks for sharing!

Thumbnail of user pamellap5
1 review
0 helpful votes
February 26th, 2021
Verified purchase

Best price and easy to understand and everything was according to the purchase

Thumbnail of user lahavs
1 review
0 helpful votes
June 27th, 2019
Verified purchase

Used it for the first time and surely not the last. I found a better offer for the Peninsula Paris from all the other sites, and i am sure that this website will be my first choice during my next search.

Thumbnail of user elizabethr409
1 review
1 helpful vote
June 10th, 2019
Verified purchase

I have to say that I had no issues with Zenhotels. Very competitive prices. I had no problems and enjoyed my holidays.

Thumbnail of user vickif94
1 review
1 helpful vote
March 30th, 2019
Verified purchase

The Westin Cancun was beautiful and had a great location, The pools were lovely. The room was large and very comfortable. The restaurants were reasonable and the food was delicious.

Thumbnail of user katen49
1 review
0 helpful votes
May 19th, 2019
Verified purchase

I stayed here overnight and found the hotel, room, staff and food all of an excellent standard.
I would recommend this hotel

Thumbnail of user concettac5
1 review
0 helpful votes
August 30th, 2019
Verified purchase

All
Perfect.

Thumbnail of user brendak35
6 reviews
7 helpful votes
January 24th, 2017

I like that the site is actually mobile responsive so doing everything from my phone was kind of cool. I requested a quote for several hotels and they promptly sent me the quote in less than 4 hours. I received a mail from them confirming that there were rooms available in 2 of the hotels and asking for confirmation to go ahead with the booking. I obliged. Sure, I get a mail from the hotel I finally chose confirming that I have a room booked in my name. Very professional of them standards I would want from other sites too.

Thumbnail of user kaiserm
1 review
1 helpful vote
April 2nd, 2019
Verified purchase

Enjoyed the stay for less very good hotel recommend to anyone to stop over staff very friendly and awesome breakfast and very cleaned rooms with latest technology.

Thumbnail of user dormanc
1 review
1 helpful vote
March 20th, 2019

Very good service. They are also very quick in solving their mistakes and those of their colleagues. It is a pleasure to see the company that cares about its customers. After I made a booking I found out that I had put some wrong information about my reservation. So I contacted zenhotels support and they've changed my reservation in a blink of an eye.
My favourite booking service for now.

Service
Value
Quality
Thumbnail of user mohammadz17
1 review
0 helpful votes
June 6th, 2019
Verified purchase

It is such a perfect and clean and organised hotel with a wonderful views and quit clean and big outdoor pool and quick and swift services SALUTE.

Thumbnail of user ismaeila
1 review
0 helpful votes
April 28th, 2019
Verified purchase

It was a good experience to book through Zenhotels, though there was an initial conflict as they changed my hotel with a nearby one and compensating me, but sure it is a respected site to book through

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From the business

ZenHotels.com is an innovative hotel booking service operating in 190+ markets owned and managed by Emerging Travel Inc team.

Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.

Company Representative

Thumbnail of user dariag2
Alex U.
Typically responds within 6 days

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