Zenhotels has a rating of 2.31 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zenhotels most frequently mention customer service, credit card, and third party problems. Zenhotels ranks 420th among Hotels sites.
This company responds to reviews on average within 6 days
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We found a geat deal with zenhotels that no other site offered. And we booked a studio with double beds. We paid in full at the time of booking online. When we arrived, we just had to put an $80 hold, but it was returned. The studio was super. It was very clean, had a kitchennet (flatware, silverware, medium size refrigerator, microwave, dishwasher with dish soap and sponge, etc.), a small living room, one master bath, big closet, luggage space with a long tall mirror. Breakfast was super! Vegetarian and vegan friendly. We were very satisfied. It met our needs for our stayed.
Went to visit my Dad dying of a brain tumor and my family double booked our stay. Within 20 mins I called to cancel my reservation and they refused. The hotel refunded the money but this company kept it. So not only did I get to watch my dad die I got robbed at the same time. I hope everyone in this company gets karma they deserve and to feel the same thing I've been put thru
We found a geat deal with zenhotels that no other site offered. And we booked a studio with double beds. We paid in full at the time of booking online. When we arrived, we just had to put an $80 hold, but it was returned. The studio was super. It was very clean, had a kitchennet (flatware, silverware, medium size refrigerator, microwave, dishwasher with dish soap and sponge, etc.), a small living room, one master bath, big closet, luggage space with a long tall mirror. Breakfast was super! Vegetarian and vegan friendly. We were very satisfied. It met our needs for our stayed.
Products used:
Hotel
We would like to thanks ZenHotels customer support for being to efficient in resolving some issues we had during our recent hotel stay. It surprised us that our booking didn't go through to the hotel, as we had booked last minute stay. However, we received booking confirmation via email earlier in the day. Perhaps this is something ZenHotels could look into improving. Nevertheless, 5 stars to the customer support team for being so helpful to quickly process the booking and diligently calling us back on booking confirmation. Thank you!
Tip for consumers:
Double check and confirm if booking has been acknowledged by the hotel before checking in.
Products used:
Hotel booking
Dear Mariko, we highly appreciate your feedback. Thanks for sharing! Have many smooth holidays with ZenHotels!
I've been using this service for the last 3 years and had no problems with it at all.
The great thing that has zenhotels is definitely one of the best support teams that helped me to pick a hotel nearly every time. 7 bookings and everything perfect!
Thanks to Zenhotels, we managed to save 35% of the hotel cost. Great prices. Only we were not sent a voucher for the hotel, but this was not a problem.
Dear Anastasiia, we're glad you appreciated our pricing! Apologies for any confusion regarding the voucher. If you have any questions, please feel free to reach out. Thanks!
Zen somehow usually passes along the best prices on hotels (from the buyers' point of view).
Had a 4 night break at this hotel.
Great Spanish town with plenty of bars & restaurants and nice walks along the promenade.
Thanks to Zenhotels.com for making my one week vacation trips extra thrilling. I could not have managed to book reservations within such a short time. I was offered a couple of packages at discounted price. My reservations were done early enough and I was cordially received with respect all my destination.
Outstanding service. Clearly one on the best travel apps you can find. Easy to book, easy to pay. Fast confirmation and great support team. I've been using this service for 2 years already and never had any problems!
Dear Irwin,
Thanks for your review! We are happy to know that you were satisfied with your service!
Your team at Zenhotels.com!
ZenHotels is really a great website for booking. The service is flawless, I got answer on every question very fast. I made the reservation very simply without any problems. At the hotel everything was perfect, I got exactly the kind of room I booked, at a great price
Had a fabulous holiday after the really easy, simple booking we made. Our hotel was stunning and an amazing price!
Booked Plenty of Hotels with ZEN Never a problem. Great Choice and excellent value, plus lots of booking options
I was asked to book a hotel for our company top Executives, so my friend suggested ZenHotels.com, was reluctant at first but I gave it a try. And I am glad I did, got the best of Hotel deals with a comfortable, easy and very accessible website.
I will surely use again. Highly recommended
All very simple plus the lowest rates for the hotel
I see lots of people saying negative things about zenhotels but i didnt had a single issues, its was so easy i made booking online and went to hotel without any issues.
And the price was very cheap when i compare same room to other site.
I will surely book with zenhotels infuture
Dear Zamir!
We are so pleased to learn about your experience! Thanks for sharing!
Best price and easy to understand and everything was according to the purchase
Used it for the first time and surely not the last. I found a better offer for the Peninsula Paris from all the other sites, and i am sure that this website will be my first choice during my next search.
I have to say that I had no issues with Zenhotels. Very competitive prices. I had no problems and enjoyed my holidays.
The Westin Cancun was beautiful and had a great location, The pools were lovely. The room was large and very comfortable. The restaurants were reasonable and the food was delicious.
I stayed here overnight and found the hotel, room, staff and food all of an excellent standard.
I would recommend this hotel
I like that the site is actually mobile responsive so doing everything from my phone was kind of cool. I requested a quote for several hotels and they promptly sent me the quote in less than 4 hours. I received a mail from them confirming that there were rooms available in 2 of the hotels and asking for confirmation to go ahead with the booking. I obliged. Sure, I get a mail from the hotel I finally chose confirming that I have a room booked in my name. Very professional of them standards I would want from other sites too.
Enjoyed the stay for less very good hotel recommend to anyone to stop over staff very friendly and awesome breakfast and very cleaned rooms with latest technology.
Very good service. They are also very quick in solving their mistakes and those of their colleagues. It is a pleasure to see the company that cares about its customers. After I made a booking I found out that I had put some wrong information about my reservation. So I contacted zenhotels support and they've changed my reservation in a blink of an eye.
My favourite booking service for now.
It is such a perfect and clean and organised hotel with a wonderful views and quit clean and big outdoor pool and quick and swift services SALUTE.
It was a good experience to book through Zenhotels, though there was an initial conflict as they changed my hotel with a nearby one and compensating me, but sure it is a respected site to book through
ZenHotels.com is an innovative hotel booking service operating in 190+ markets owned and managed by Emerging Travel Inc team.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Hello! Thank you for your wonderful feedback! Thank you for choosing us for booking!