Zenhotels

We had to wait for the shuttle quite a while. The check in was good and professional and the room offered everything we needed for the 1 night. Cleanliness was alright, just the floor in the bathroom could have been done better. The breakfast was good in comparison to other places we stayed at during the pandemic. The hotel has a very nice pool area. We didn't use it but it looked very inviting.

I had already used this service twice. First time everything went smoothly, easy to choose a hotel, easy to book and a sweet price. Though the second time there were some issues. First of all I couldn't't reach the hotel via the phone to reconfirm my booking, so I had to call zenhotels like 5 times until they figured it out. The price was still great but I expected them to solve problems a bit faster.

I am very happy with the experience at Rydges. Very central to South Bank etc. Staff helpful. Room clean

I used Zenhotels.com for a second time and they did not disappoint. The friendly staff answered all my questions regarding the hotel we had in mind and actually made a suggestion that was better suited to our needs than what we initially wanted. The site is super easy to use for me (someone who is tech illiterate) There are still minor details to improve on (such as possibly having more options of hotels) however I will definitely use this site again for my future getaways.

There were some problems when I tried this service for the first time, but they are working on their mistakes. The last time I booked with them everything went smoothly. Although more filters could be added, so the reservation process could be much more manageable. In general, I'd give them 4 out of 5 cause there is no perfect service and Zenhotel in no exception.

I have already made 4 reservations via this service and only once I've met some inconveniences. They were sorted out real quick but the fact that I've met them in the first place mad me put 4 instead of 5. Anyways I'm going to keep on booking with his service and I with them the best luck :)

Two weeks ago I had a trip to Beijing and everything was okay until we arrived at the hotel (we booked with another popular service).
Noone at the reception could find our reservation or confirm that it was cancelled. So we tried zenhotels and booked the room in the same hotel! They've send me the confirmation in 5 minutes and in 20 minutes I've checked in.

I successfully booked a room at hotel in Bangkok, Thailand on 7/4 via ZenHotels ******* L5PF******* and payment all done on the same day via credit card. But on 19/4, ZenHotels send email to me and ask me to reply within 12hrs. If not my booking will be cancel. Unfortunately, I was away for few days during that period and don't have internet access. When I open my email on 23/4, I was informed my booking was cancel due to I fail to respond to their verification email within 12 hrs.
I just can't belief it... the booking was confirmed and charges already made to my credit card and ZenHotels can just cancel my booking like that. I wrote to them and they did apologize but ask me to book again myself. While the refund I was told will take within 30 days... not sure really want to trust them again.

On 25/5, ZenHotels send another email to me and informed me that refund had been made. After checking with my bank, Yes, they had refund. At least they are professional and keep to their promises. Plus I was given a USD100 discount for the next booking under them, Thank You.

This was my first time using Zenhotels. Despite low prices I still hesitated before booking since I didnt know anything about the company. I was afraid it was fraud, oppositely, my booking process was flawless. I easily found the hotel I needed, chose the room that went with 30% sale and got my voucher immediately. Plus received an SMS reminding me the check in date and name of the hotel. I was a little disappointed because the room was a bit smaller in fact than it was on photos. Anyway, would use again.

So, last minute, my husband and I were traveling through Atlanta, GA and needed to find a hotel. We'll, ZenHotels has a deal that was FIFTY PERCENT LESS than regular cost, so we booked through them whenever we were approximately an hour and a half from the hotel. We tried calling the hotel to confirm, but the reservation number wasn't valid. I reached out to ZenHotels customer service online and they said that typically, they need 24-48 hours advance for the booking to confirm with the hotel (Stress set in at that moment for my husband because our 2 year old was antsy... GOOD TO KNOW) BUT they reached out directly with the hotel to expedite the process. Whenever my husband walked through the doors of the hotel and was checking in, ZenHotels just happened to be on the phone with them. The process went seamlessly at that point, but my anxiety was definitely through the roof by then due to the circumstances. So, be warned, don't book last minute to avoid the stress. However, their customer service was super polite and efficient, and the hotel was very nice and accommodating!

Zenhotels.com is the perfect vacation planning and online booking site. Im so happy that I was able to quickly reserve a room at a wonderfully quaint bed and breakfast in my desired location at a reasonable price. Surprisingly, I was also able to make my reservation without using a credit card. From now on, Ill be using zenhotels.com for all of my hotel booking needs.

A friend actually introduced me to ZenHotels.com and my experience was awesome. Booking was easy than ever. The quick response from their customer service when making enquiries was very impressive. ZenHotels.com have really earn my trust.

I made a reservation through Zenhotels.com in Moreno Hotel Buenos Aires a week ago. I called the hotel at once. They told no booking for my name. I called Zenhotels and spoke with one from customer support service. It was explained to me that I need to call in several hours and hotel would confirm my booking. I called the hotel 1 day later and they confirmed my booking. They could find it only but my name, but not booking number. That was a problem! Nevertheless, now my booking confirmed and I am happy.

I've been using this service for 2 years already. No problems mostly but sometimes some issues happen(
They always manage to fix all the problems but anyway service is not perfect. But I'll keep using it anyway cuz everything else is even worse :)

Astonishing inn! All staff was exceptionally inviting and accommodating. Particularly the bartender, excellent administration and amicable! Booking was simple and efficient. The room was exquisite and clean. The food was awesome! The staff was accommodating at getting you around the city.

We had an excellent experience with Zen Hostels easy to use and informative booking platform. We got exactly what we needed and the details were accurate and precise. The hotel we chose was ready to welcome us on arrival and from the moment we entered till the last day our stay was just perfect!

Found their email in my promotion box. Since I always clean and check my mail box and was at that time looking for a nice accommodation in Dusseldorf, I opened their newsletter and saw quite a tempting offer: 50% off! Yes, I loved their website and yes, the prices were really good. Can't say anything special about booking - just an ordinary plain procedure. The problem came at check in. We arrived at the hotel early in the morning and receptionist couldn't find our booking for 15 min. Not a big deal, but we were extremely tired after a night flight. So, since the girl couldn't solve the problem we just called zen support. Their agent answered quickly, listened to our issue and contacted receptionist straight after my call. The problem was solved in 7 mins after I phoned them. Good job!