• Zendesk

Zendesk

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Zendesk has a rating of 3.08 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zendesk most frequently mention customer service. Zendesk ranks 99th among Ecommerce Tools sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
How would you rate Zendesk?
Top Positive Review

“Love it!”

Cynthia H.
11/23/20

I really love their lippies. I'm very satisfied with their customer service, they are quick to help you out if you have a question or issue.

Top Critical Review

“Terrible”

Si E.
12/14/22

Was ok now totally unsupported mess. Since there new update, I am now auto logged out of my own chat window, this is the following method in which Zendesk suggest they help... Auto bot chat, take 1-2 days, but in the meantime you get logged out in which the chat does not re-engage, so you have to start again, and its rinse repeat for days and days. When they email you again, it's a automated rubbish answer telling you to either log into the chat help again! Or log into somewhere where you don't have log in details anyway. This is the most time-wasting experience I have ever had, and can only assume this is a one-man ban organisation because trying to talk to a real person is non-existent. Total rubbish for business.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user cynthiah304
2 reviews
0 helpful votes
November 23rd, 2020

I really love their lippies.
I'm very satisfied with their customer service, they are quick to help you out if you have a question or issue.

Thumbnail of user marquisw10
1 review
1 helpful vote
April 10th, 2020

My Nexogy team consist of Tiffani & Alex both are very knowledgeable and responsive. Tiffani takes the time to understand the customers true needs while Alex takes that information and caters to the end customer specific request.
Although both have been under consistent pressure (just as all of us) during Covid-19 the Nexogy team has consistently exceeded expectations.

Looking forward to much continued success with my all star team (Alex & Tiffani) Kobe & Shaq

Thumbnail of user joea129
1 review
0 helpful votes
July 20th, 2017

Great technical customer service. Courteous as well. Helped me out with an access problem right away.

Thumbnail of user bobd67
1 review
1 helpful vote
July 9th, 2014

Zendesk has one of the cleanest and easiest to use chat for customer support. The price is very reasonable and it has greatly helped out company.

Thumbnail of user robertd104
1 review
1 helpful vote
November 14th, 2014

We were going to build a full out customer service platform for our site and the cost was going to be $50K. Instead we use zendesk for a few bucks a month. This is a great site.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free 30-day trial.

How do I know I can trust these reviews about Zendesk?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zendesk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business