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Zendesk has a rating of 3.08 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zendesk most frequently mention customer service. Zendesk ranks 99th among Ecommerce Tools sites.
I really love their lippies. I'm very satisfied with their customer service, they are quick to help you out if you have a question or issue.
Was ok now totally unsupported mess. Since there new update, I am now auto logged out of my own chat window, this is the following method in which Zendesk suggest they help... Auto bot chat, take 1-2 days, but in the meantime you get logged out in which the chat does not re-engage, so you have to start again, and its rinse repeat for days and days. When they email you again, it's a automated rubbish answer telling you to either log into the chat help again! Or log into somewhere where you don't have log in details anyway. This is the most time-wasting experience I have ever had, and can only assume this is a one-man ban organisation because trying to talk to a real person is non-existent. Total rubbish for business.
The thing that annoys me about the service is that if you email customer service of a company that uses this website, you get an auto reply. You open it thinking it's something important to say but it simply says "we received your email and will respond..." blah blah.
I find that completely unnecessary and a waste of time and sometimes in a small way, disappointing.
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Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free 30-day trial.
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