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  • Zeetron

Overview

Zeetron has a rating of 2.44 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zeetron most frequently mention tracking number, and customer service problems. Zeetron ranks 88th among Mobile Repair sites.

What reviewers want you to know

Positive highlights

  • I sent them by black iPhone4 for a color swap and screen replacement because mine was shattered to pieces.
  • Long story short I placed the order with the website and sent my phone in.

Critical highlights

  • This time, I sent my phone for pink color swap, they did not do their job at all.
  • However, what I received, and what I experienced with their customer service department really frustrated me.
How would you rate Zeetron?
Top Positive Review

“Wonderful discount shopping!”

Barbara H.
1/25/16

Had a great expierence with swap.com! Great prices and prompt shipping! Very happy shopper right here! I will be shopping swap.com in the near future! :)

Top Critical Review

“It's a scam!”

Lenny V.
2/12/13

It's a scam! The i-phone they sold me, claiming it was fixed and fully operational, didn't work for a single minute! When I brought the phone back, they were unable to diagnose the problem or obviously make necessary repairs. Moreover, shockingly, they refused to give me a refund! Stay away from their "repair" services!

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone (27) customer service (7) color swap (4) home button (4) order (18) 2 days (5) refund (13)
Thumbnail of user barbarah87
1 review
0 helpful votes
January 25th, 2016

Had a great expierence with swap.com! Great prices and prompt shipping! Very happy shopper right here! I will be shopping swap.com in the near future! :)

Thumbnail of user michaela166
1 review
0 helpful votes
September 24th, 2015

I like their website and it is very easy to order from their website.

Thumbnail of user albertn11
4 reviews
7 helpful votes
June 5th, 2015

Everything went according to plan except that the magnetic screwdriver werent magnetic, which kinda ok), but i didnt get a flat head and thats what i need to get everything off to put the screen on if i could get new parts.

Thumbnail of user eugenef1
1 review
1 helpful vote
January 29th, 2012

After spending a few months putting up with the cracks in my iPad screen I figured it was finally time to take it in and get it repaired. I found zeetron through google and brought my iPad in to their store on coney island avenue. The gentleman at the store was courteous and professional, the rates were reasonable and the iPad was ready to be picked up the next day as promised. What more could I ask for?! A+ highly recommended!

Thumbnail of user joonl
1 review
2 helpful votes
January 27th, 2011

I think zeetron definitely cleaned up their act, reading from previous reviews. They have great customer service now now and responded to my messages within a couple hours. They shipped out my DIY white iphone 4 parts oen day shipping. Reading a bunch of bad reviews from various sites, I was questionable going in but now I can say confidently that this site is well worth it. The prices are among the cheapest available and they have great stuff.

Thumbnail of user deborahs4
1 review
2 helpful votes
March 11th, 2011

I was in a desperate situation waiting for an iPhone 3Gs replacement part, promised to me by another company. One full week later I still didn't have the part. I called Zeetron late in the day on a Friday. They found the part and got it to Fed Exp in time for me to receive the replacement by Saturday Morning! Who does that anymore? These people not only cared about my problem, they went out of their way to help me.

Thumbnail of user romanf
1 review
2 helpful votes
September 16th, 2011

Great service! I sent my phone in with a broken screen and home button, and i get it back brand new! Thanks for everything =]

Thumbnail of user annab12
1 review
2 helpful votes
May 25th, 2011

I originally placed an order for a part they sell on Amazon. The tracking number for it was showing a message that was very confusing, so I emailed them. Customer service responded to me within the hour on both email and livechat. They said that USPS seemed to be having trouble on their end, so I contacted the postal office and was told the address was wrong, but it wasn't their fault. Jenna bared through all my emails and happily refunded me the package when after the product warranty expired, the item was finally returned to sender. They even offered me a small discount on my next purchase. I'll definitely look up Zeetron again when I buy from Amazon.

Thumbnail of user stant
1 review
2 helpful votes
April 8th, 2011

I had a really pleasent experience with them. I sent in my phone and they fixed the screen and shipped it back to me all in within 24 hours after receiving it. I can't complain, they did their job.

Thumbnail of user borisy
1 review
3 helpful votes
September 10th, 2011

I had my iphone 4 replaced through Zeetron and I'm so happy that my experience went so great, especially because I didn't know if I should replace it or wait for the iphone 5. But my screen was cracked and Zeetron was the first site to pop up on google. I was originally going to get just a screen replacement but decided to an entire conversion to white. Long story short I placed the order with the website and sent my phone in. I recieved a tracking number right away and knew where the package was at all times. I recieved an email confirmation when they recieved the phone and when it was being shipped back. The greatest feeling was knowing where my phone was at all times and not worrying about it. PLus the phone looks amazing! Couldn't ask for more. Would HIGHLY reccomend.

Thumbnail of user alanf7
1 review
1 helpful vote
September 16th, 2011

Great!
I needed my 3gs fixed as soon as possible, so i decided to send it in. I got it back brand new, no problems. They called to make sure everything was done the way I wanted it done. Very professional people. No complaints and my screen is as good as new.
Thank you!

Thumbnail of user katew4
1 review
1 helpful vote
November 7th, 2014

This is going to be a long review but definitely worth reading.

I don't usually write reviews about anything but I felt that Zeetron.com deserved some recognition. I am kind of surprised seeing all of the negative comments about them, because I actually had a very pleasant experience with them. Here is what happened.

I sent them by black iPhone4 for a color swap and screen replacement because mine was shattered to pieces. I know nothing about phones and thought this was going to take at least a week. I had emailed them and a guy named Mike assured me that I will have my phone back the day after they receive it. I still didn't understand how but okay.
The next day I received an email saying that Zeetron got my phone and it will be shipped out the following day. Never the less my phone was in my hands 2 days later!
I now have a cool white iPhone 4 that all of my friends are dying for. My screen is in PERFECT condition, and my phone doesn't lag anymore. I emailed Mike back to thank him for all his help.
I will definitely be using them again for any of my "technological issues". Zeetron was incredibly helpful, quick and they have the cheapest prices I found.

If I were you I wouldn't worry about all the negativity and go ahead and let Zeetron to the work. You will not be disappointed!

Thumbnail of user waylanb
1 review
1 helpful vote
March 23rd, 2010

Great customer service! They called to make sure everything was done the way I wanted it done. Very polite and courteous. I accidentally made a mistake on my order and they corrected no charge. No complaints and my screen is as good as new. I even am typing this on my iPhone that they fixed.

Thumbnail of user charlesg
1 review
1 helpful vote
May 11th, 2010

Initial order was never received. Zeetron sent the product again at their expense. Great place to do business.

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From the business

Zeetron specializes in all Apple products. If your iPhone is Cracked, iPod is broken, or iPad is scratched we can fix it and make it look brand new!

Company Representative

Thumbnail of user miker39
Mike R.

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