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ZCrave has a rating of 2.21 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ZCrave most frequently mention customer service, store credit, and return policy problems. ZCrave ranks 223rd among Designer Clothes sites.
No critical highlights yet
I was watching channel 5 news when the owner of the Crave came on and I saw her beautiful designs. I could not help myself. Would love to buy more but right now I had a severe severe ankle break and I will have to wait a while but eventually I will be back I find it to be very unique and classic at the same time
I recently bought a jacket which I thought would fit me which didn't which ok no worries right.well however it came in a plastic cheap bag and the quality which I thought would have been high end for a 799.00 jacket was something made off amazon, to the ship it back get a restocking fee and then 2 and half weeks of me still not getting my refund with several calls into this company with them telling me 2 more days and you will get, I will never buy anything from this company again and if you buy something make sure you read the refund policy or really love it because there refund policy SUCKS!
Pros
The clothing items are beautiful on-line and in person.
The material is high quality.
Email response times are pretty reasonable.
Cons
The sizing is wayyyyyyyyyyy off
Runs extremely small. An XXL fits a size 8-10.
The processing time of my refund took nearly three (3) weeks. Totally unacceptable.
Tip for consumers:
The only reason I do not have a picture is because I could not get the pants completely pulled up.
Products used:
I purchased ERINE Blazer & Pants Set × 1 in Fuschia
Customer service is horrible with responding. Their return system is horrible and you can not get a refund only a store credit. It takes a long time to get your merchandise even in understanding it is going to be delayed due to the virus. It took 2 months. Tracking is also horrible. Items are 2 sizes smaller than usual
The fabric quality is okay( 5 out of 10), but the make of it is as simple as it can be, no tag, no string to hang, no lining, itès like a home made dress, too pricy for this quality, I bought a bandage dress for 175$ I though it must be great quaility, Naaaaaaa
I could have got a better dress from guess or marciano for much less, with proper lining and somthing to hang the damn dress with
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