• Zazzle

2022 SITEJABBER AWARD

Zazzle

Overview

Zazzle has a rating of 4.45 stars from 9,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and baby shower. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90%
Positive
1,103
Neutral
39
Negative
84
338
See all photos

What reviewers want you to know

Positive highlights

  • I used Zazzle for my save the date cards and wedding invitations.
  • I get updates as to when it ships and it's always a good quality product.
  • 2022 Customer Choice Winner

Critical highlights

  • A few days later, after arguing with two customer service agents, I received "almost" a full refund.
  • I have a business event in 3 days and have no choice but to use business cards that look like crap.
  • I paid $46 and change to expedite my shipment, as delivery date was critical to me.
How would you rate Zazzle?
Top Positive Review

“My cards are elegant!”

Mattie W.
4/5/24

All the cards were beautiful and there was a large variety to choose from. Which made it hard to decide. The red color with silver flakes caught my eyes. It looked as though diamonds were falling on beautiful red drapes. With my initial M in black, and my first name spell out in a white script against the initial. It was a short turnaround from my ordering and receiving my package. I will reorder, if needed. Extremely Happy & pleased with the end result. Love them. Thank you!,

Top Critical Review

“Never received my order”

Christy V.
2/22/24

I ordered pink pickle shoes over 3 months ago and have yet to receive them. They've been ordered once and then reordered supposedly by Zazzle twice. All I've received is lies. I'm told my shoes are still in production. Then I'm given a tracking number, which none of them actually worked. Then I'm told oh sorry for the inconvenience. Zazzle has done absolutely nothing to try to fix the problem. I've asked for my money back, but I'm expecting a fight. This is absolutely unacceptable!

Reviews (9,058)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (922) wedding invitations (293) business cards (225) delivery date (97) credit card (79) quality product (101) delivery time (52)
Thumbnail of user mikes3157
2 reviews
2 helpful votes
July 7th, 2021

Received stickers that are a stock item they offer. They were badly cropped. No offer to replace; wanted me to make changes on their graphics so they could get it right. I repeat they are a stock item.
They'll give me credit on other stuff but I wanted these stickers. I guess I'll go to a local shop and get them to run them; an inconvenience as I live in a small town that is fairly remote. I will not do business with these people again and you should think twice before you do

Tip for consumers:
Not to expect the right thing from these peoplet
Eventually after much texting they are crediting my card. Thank w

Products used:
None - defective

Thumbnail of user vg102
1 review
0 helpful votes
October 11th, 2023
Verified purchase

I love my new business cards from Zazzle. The only reason I removed a star is because I paid for expedited shipping and they were delivered a day later than I was told they would be. This caused a lot of anxiety as I needed them for an event. I know Zazzle can't control the shipping, but it's frustrating to pay more in shipping than the product, and then it still not get there on time.

Thumbnail of user kr514
1 review
0 helpful votes
March 22nd, 2023
Verified purchase

Zazzle was easy to use. I ordered my invitations and received them 7 days later. They are good quality. With design editing, the screen is gray and white checkered boxes. I typed a P instead of a B and didn't notice in the editing tool. Wish it had been all white to see this easily, but I understand why it isn't for design purposes. I still love the product and realize error was my own. I guess I'll take a navy blue marker to turn Pottery Parn into Pottery Barn. At least an easy enough fix.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi there!
We're sorry to hear of the customization error on your invitations! Whilst this certainly wasn't your intention, we understand that these things happen so we want to help fix this! I've just reached out to you directly via email to propose a quick and easy resolution! Hope to hear from you!

Thank you,
Ryan

Thumbnail of user demis42
1 review
0 helpful votes
December 28th, 2023
Verified purchase

Great customer service! I would have liked if the badge was brighter. Looks a little dark but overall good looking! It's as expected.

Reason I chose this business:

Zazzle was recommended to me by someone I know.

Thumbnail of user robino175
1 review
0 helpful votes
July 3rd, 2022
Verified purchase

Over all pretty good. There are some light spots on the invitations. But nothing to serious to have them reprinted

Reason I chose this business:

Cost & design options

Thumbnail of user sharonm3119
1 review
0 helpful votes
May 6th, 2023
Verified purchase

I can not find my order on the Zazzle website. I need to update it and send again. Help!

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Sharon,
I am sorry to hear that. I have just sent you an email to help.
I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user micheleh68
2 reviews
18 helpful votes
January 20th, 2021

I ordered for the first time on zazzle.com. I'm happy with my purchase. The clock was $40 and wasn't sure what to expect, but I really like it. I seems to be good quality and I got is several days earlier than they said it would come. I haven't seen good reviews of this company, but I'm happy with what I got. I've never done a return with them.

Products used:
Rainbow Rose Clock

Value
Shipping
Quality
Thumbnail of user bradm388
1 review
0 helpful votes
August 24th, 2021
Verified purchase

Issue now fixed. They made good on promise. I order mugs with my artwork. I received a bunch of dirty mugs with the bottom rims looking like they are used mugs. Dirt is ground into ceramic. And, they added THEIR Zazzle logo to the bottom? What is this - they advertise on my merchandise. I complained and they said sorry, can't exchange - Logo stays and try and wash off ground in dirt. I did - it won't leave. Who wants used dirty mugs in their cupboard? Zazzle - do not buy from them. I wrote a review giving them 1 star - they only post positive reviews!

Tip for consumers:
Use some other service - they don't back up products and ignore complaints.

Products used:
Coffee mugs - printed with my artwork

Service
Value
Shipping
Returns
Quality
Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Brad,
We are very sorry to hear of the issues with the mugs you received! We can be reached directly at social@zazzle.com where we would love to be of further assistance!

Thank you,
Ryan

Thumbnail of user louism158
1 review
0 helpful votes
January 17th, 2020

I tried to have family order buttons, but they want patches, size is bigger and cheaper. For a family reunion.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Louis,

You didn't include a full order ID reference, so I'm not sure if this is related to one. If so, or if you have an inquiry about the products we offer, please contact social@zazzle.com. We don't offer the item you send in the pictures, but might have an alternative that will suit your needs.

Thanks,
James.

Thumbnail of user saurabhs88
1 review
0 helpful votes
December 6th, 2022
Verified purchase

Good product quality and pricing. The photo print was quite nice. However, even though I paid about 25 dollars for express shipping, it still took about a week to receive my order.

Thumbnail of user mrsd241
1 review
0 helpful votes
May 21st, 2022
Verified purchase

My fiancé and I ordered Save the Dates from Zazzle. It was our first time using them, based off some research we did. Turns out, they're amazing! We had been using Shuttterfly, an although they're good, they're so much more expensive. With Zazzle, we got BEAUTIFUL cards for an amazing price. Planning weddings are hard. But, with Zazzle, all of our stationary, invitations, and more will be beautiful and financially great. Thanks Zazzle for making this so easy.

Thumbnail of user nancyp2213
1 review
0 helpful votes
February 8th, 2023
Verified purchase

Love the product, colors and print are beautiful! Arrived in a timely manner with shipping notices which was nice. Packaging was safe.
I couldn't figure out how to download pics onto the back, but I also didn't seek support. I'm very pleased!

Reason I chose this business:

Beautiful sunflower options.

Thumbnail of user natashaf141
1 review
0 helpful votes
November 21st, 2022
Verified purchase

Ordering was simple and they had the best options of all the sites we checked out. There were a few customizable features that were annoying, but it was technical stuff- like not being able to move the photo around. The overall cost and quality were great! I truly love our invitations.

Reason I chose this business:

Cost and options

Thumbnail of user johne2350
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

I didn't quite understand why my Order was Delayed due to needing a Confirmation of Employment on "LETTERHEAD" with a statement of me acknowledging that "I am Authorized" to use my Company Credentials... A simple Disclaimer and Acknowledgment should have been sufficient, since I was using my Company Email which contains my Credentials... But whatever, I waited the extra (2) days to get the Order...

Thumbnail of user heidim607
1 review
0 helpful votes
June 24th, 2022
Verified purchase

So also did a great job on the invitations.
They are lovely and just what I ordered.
My father would be very happy with him.

Reason I chose this business:

I like the design options

Thumbnail of user rubyn32
1 review
0 helpful votes
November 27th, 2020

Zazzle contacted me after my first review and followed up with the tracking. It really was lost in transit. They redid my order and the product was delivered within 10 days. Very pleased with the product I ordered.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ruby,

I am so sorry to hear you haven't received your order. It appears as if your throw pillow is lost in transit for which we sincerely apologize. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Ryan

Thumbnail of user pault1477
1 review
0 helpful votes
May 16th, 2022
Verified purchase

I love the design and fast shipping, just envelope is not what I choose color, but since our address and name in it, decide to keep it.
Hope little more consider next time. Oh, We are thinking about little card for menu and sign also.
Thank you!

Thumbnail of user susane1305
1 review
0 helpful votes
June 24th, 2022
Verified purchase

Order was delivered quickly (sooner than expected!). Quality as expected, accurate to the picture on website. Very satisfied.

Reason I chose this business:

Designs available where what I was looking for and price reasonable

Thumbnail of user hannad33
1 review
0 helpful votes
May 28th, 2022
Verified purchase

I needed 102 invitations. You guys really should have an option for 110 or at least 125. Because 100 quantity to 150 is a large jump and a huge money difference. I ended up putting in two separate orders to save myself $60.

Reason I chose this business:

Friend recommended

Thumbnail of user kadyq
4 reviews
2 helpful votes
July 2nd, 2022
Verified purchase

I ordered some tissue paper with a custom image. The image did not look the way I wanted. I requested a refund late in the evening and received a refund early in the morning the next day- including shipping I would use them again for something else secure in the knowledge that I'll get my money back if it doesn't work out.

Tip for consumers:
It's worth a try. What I wanted printed on tissue paper had a lot of detail, something simpler, like a motif for a baby shower would probably be fine. The heavy tissue paper was good quality.

Products used:
Tissue paper

Service
Value
Shipping
Returns
Quality
Thumbnail of user madisonj111
1 review
0 helpful votes
May 31st, 2022
Verified purchase

I ordered some Thank You notes for my bridal shower, thinking they would be like typical bi-fold cards. However, it turns out they are more like postcards, with the design on one side and blank on the back. Not a huge deal, but I was a little disappointed.

Reason I chose this business:

To support local designers and entrepreneurs

Thumbnail of user donnah2011
1 review
0 helpful votes
April 25th, 2022
Verified purchase

Zazzle is easy to work with and create a card with your own verse and even scripture. Love chosing the background color. Also there is such a wide variety of cards to choose from. Love It! The only reason I gave them 4 stars instead of 5 stars is because shipping costs are pretty steep.

Reason I chose this business:

They have a much wider variety of cards than local stores do. Our church has a card ministry and I'm always looking for something that matches our church family.

Thumbnail of user rbs7
1 review
0 helpful votes
April 7th, 2022
Verified purchase

I love how quickly the ID/credentials got approved and delivered. I might have created my design with RGB instead of CMYK since the print came out kind of faded, and picture and the background are a bit uncleared, but since it was an amazing deal, I shouldn't complain. Other than that I am happy with my purchase!

Reason I chose this business:

I originally purchased the design through Etsy and was informed by the seller that Dazzle offers to print a single ID barge.

Thumbnail of user rutha710
2 reviews
0 helpful votes
October 29th, 2023

I have been trying to order from Zazzle for the past 10 days, but they are saying all tissue paper is "out of stock" for the 2nd time in a month - and this time for over a week, yet the company that prints it for them (I see their name on my delivery packages of my Zazzle orders), says they do not have a stock issue.

Additionally, when I put in a very specific search, like "hummingbird tissue paper" - I get aprons, placemats, mouse pads... and in 8+ pages for the search results, the images repeat 3,4,5 times. I am then forced into a round about of going into my older orders, going to an image I liked, then searching the pages for that artists work to see if they have more i might like. Horribly tedious.

I am a crafter with a seasonal window for selling at shows and Zazzle is not reliable nor do they communicate well about when they might be able to fill orders.

Products used:
tissue paper mostly

Thumbnail of user angelah1826
1 review
0 helpful votes
August 14th, 2022
Verified purchase

I ordered the 45 record style invitations. The image on the site shows the record grooves but actual cards just look black. (I didn't expect texture but you can't see lines at all) I upped the paper quality but I guess should have chosen even thicker paper as these are very thin. I didn't order early enough to have them remade so I had to send them out. Not excited about them but they will do the job I suppose.
I paid for express shipping and they did arrive on time as promised.

Reason I chose this business:

Because of 45 record design

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 2 days
Zazzle Support is here to assist you!

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