Zazzle has a rating of 4.45 stars from 9,051 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and baby shower. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
All the cards were beautiful and there was a large variety to choose from. Which made it hard to decide. The red color with silver flakes caught my eyes. It looked as though diamonds were falling on beautiful red drapes. With my initial M in black, and my first name spell out in a white script against the initial. It was a short turnaround from my ordering and receiving my package. I will reorder, if needed. Extremely Happy & pleased with the end result. Love them. Thank you!,
I ordered pink pickle shoes over 3 months ago and have yet to receive them. They've been ordered once and then reordered supposedly by Zazzle twice. All I've received is lies. I'm told my shoes are still in production. Then I'm given a tracking number, which none of them actually worked. Then I'm told oh sorry for the inconvenience. Zazzle has done absolutely nothing to try to fix the problem. I've asked for my money back, but I'm expecting a fight. This is absolutely unacceptable!
Never again will I be so stupid as to order anything ever from this company again. The printed the wrong name on cards. Refused to take responsibility for the mistake because I was told it would "Upset the artist." Can you believe this crap? How about upsetting the customer who put their trust in their product. I will make certain Everyone I know is told what a complete scam and liars you people are.
I Don't Know Any God Damn Katherine!
E
Tip for consumers:
Instead a ordering a single thing on this sight, just simply take the money you were going to spend put it in a pile and set it in fire.
Better that than give it to these crooks.
Products used:
None! These cards are worthless to me. They are in the recycle pile, I hope you're happy. I hope you're having a good laugh at my expense. You people should be ashamed of yourselves. You're a bunch of money hungry S.O.B.s
I'm cleaning up my language because you really don't want me to know what I think of you.
My far as your so called artist goes 'whos feeling might be hurt.' they can go F themselves!! And so can the rest of you.
I ordered pink pickle shoes over 3 months ago and have yet to receive them. They've been ordered once and then reordered supposedly by Zazzle twice. All I've received is lies. I'm told my shoes are still in production. Then I'm given a tracking number, which none of them actually worked. Then I'm told oh sorry for the inconvenience. Zazzle has done absolutely nothing to try to fix the problem. I've asked for my money back, but I'm expecting a fight. This is absolutely unacceptable!
Products used:
I never received my order after ordering it THREE times!
Hello,
I am so sorry to hear about your shoe package. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
Ordered two specially designed decals and when they arrived today the last letter of the top row was cut off. Very poor QC. It is a pain to try and get through their return policy and system so I finally gave up and just bit the bullet and sucked of the loss as another lesson in dealing with online companies that promise the world but are poor on delivery.
Hi David,
I'm very sorry your bumper stickers had some words cropped after being printed.
I will be reaching out via email shortly to provide you with a suitable resolution, if you could please check your inbox.
I look forward to assisting you.
Kind regards,
Craig
Absolutely hate Zazzle. I ordered a number of things for my wedding for them to not show up despite saying they were mailed and delivered. Reached out for replacements to just be told later that they take 5 business days to produce and the still will need to wait for them to be shipped. Customer service does not care about your frustration and while they say their going to expedited things they expedited nothing! I requested a refund and going to order from Etsy.
Tip for consumers:
Don’t use this site.
Hi Jay,
We are truly sorry to hear of the shipping complications you have experienced with your recent order. Should you need any further assistance, please feel free to reach out to us at social@zazzle.com.
Thank you,
Yvonne
This has been the worst experience ever!
1. False advertising
2. The writing on the business cards ar not legible.
3. No customer service
4. Major waste of time & money
5. I would never recommend this company to anyone.
100% disappointed
If i could give a zero rating this company would definitely get it.
Tip for consumers:
False advertising
Products used:
Business cards
Hi Taneike,
We are very sorry to hear you were unhappy with your recent order! We can be reached at social@zazzle.com where we would be more then happy to assist further!
Thank you,
Ryan
Do not order anything from this company... I ordered an item 2 1/2 months ahead of my grand daughter's birthday. They charged account leading me to believe that the item had been shipped. It was not until I inquired where my order was that they informed me that the order was cancelled and they would give me a credit... my grand daughter not only has to endure a virtual birthday party, she will not receive the gifts I had ordered for her. Do not trust or order from this company. They are incompetent and do not deserve any business.
Tip for consumers:
This company is not concerned about its customers. They did not consider the disappointment of my grand daughter. They are not worthy of any business.
Products used:
above ratings are not valid...could not remove stars. They deserve no ratings as they did not meet any rating...0 or below!!!
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
I ordered labels for Homemade Vanilla Extract. My name was written at the bottom in type that was 1/16" high and so faint that it was hardly readable or recognizable. It was the smallest printing on the whole label. The shipping costs were ridiculous. $7.99 for a 9 1/2" x 12" envelope weighing 3 1/8 oz. I returned them. Wish I had read the other negative reviews before ordering.
Hi Joyce,
We are very sorry to hear you were unhappy with the labels that you received! If you still need further assistance, we can be reached directly at social@zazzle.com where we would be more then happy to help!
Thank you,
Ryan
I ordered T-shirts a few weeks ahead of time for an event. I paid for express shipping to make sure they arrived in time just to be safe (gave me a few days buffer). I checked the status a few times and all looked ok until the day they were supposed to arrive. At this point, there was an updated status of "still making" the shirts. On the day they were to arrive! No communication up to this point and now I don't have T-Shirts for the event. Disappointing since I had a few other options. I would have expected that an express shipping request would have implied a sense of urgency. Should have gone with another company. I won't be ordering from Zazzle again.
Tip for consumers:
Expect delays
Products used:
Didn't receive in time
Hi Kristy,
We are very sorry to hear of the delays encountered with your order of shirts. This certainly isn't what we strive for and is definitely not the norm here at Zazzle so we do apologize for the failures that occurred. I am glad to see that you have been assisted with this matter, should there be anything else then please don't hesitate to reach out to us at social@zazzle.com.
Thank you,
Ryan
I ordered 96 invitations and when they arrived there were no envelopes. When I called customer service she said that "yes, you're right. Envelopes are not included" WHAT?
Who sells invitations without envelopes? Now I have to go back and order them. I also doubled checked the invites on the website and NO WHERE on the Zazzle page does it indicate that envelopes are extra / not included! I will never order from these frauds again!
Tip for consumers:
Go to another to to order your paper products.
Hi Candance,
We are very sorry to hear of your disappointment! To clarify, the product you ordered was classified as a postcard and as such wouldn't be received with envelopes, we do of course have a range of paper products on our site that come with standard envelopes. We have reached out to you directly via email to clarify and also offer a resolution! We look forward to your response!
Thank you,
Ryan
So I'll start by saying I'm not a review person. But this place you need to beware. I paid and never received anything from Zazzle but a hard time. I had to call and invite my guests to my wedding. This site is garbage. At this very moment as I write this my invitation are in Missouri,and been there for over 9 days. They completely ruined the wedding from the start and they are accepting zero responsibility.
Products used:
Nothing
Hello,
I am so sorry to hear about your invitations being lost in transit. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Margaret
Zazzle has not put the money in my account I am owed. After I have notified them of not receiving a check a couple of times they have done nothing so far to rectify the situation. I am owed my money you can't just leave the problem unsolved. Creators only make a couple of cents from each product. Not professional at all and very disappointing!
Hi Zoe,
Please reach out to us directly at social@zazzle.com so we can provide further assistance in relation to your payment, thank you and have a great day!
Thank you,
Ryan
I couldn't believe how cheep the watches are. Within 2 days the screws fell out and parts began to fall off. The face has such cheep printing and over all by the time I got the 60$ watch with shipping duty and exchange rate was over 150$... shipping took so long it was considered lost and my money is supposed to be returned but still hasn't yet and I will still be out the 40+$ for duty on a cheep peace of crap novelty watch. Useless in the dark. No date. Just time. No light or even glowing hands... picture shows screw falling out..
Tip for consumers:
Don't buy watches super cheep junk
Hi Timothy,
We are very sorry to hear you were unhappy with the watch you received. Please reach out to us at social@zazzle.com so that we can assist further!
Thank you,
Ryan
I ordered a orange grey goose shirt from 03/17/2023 I haven't received my item nor any updates on the status.
Hi Josue,
We are sorry to hear this! A member of our team will reach out to you with haste to discuss this matter further, we look forward to corresponding further!
Thank you,
Ryan
Don't bother. Their website isn't processing orders and they aren't doing anything to fix it or respond to my inquiries about what to expect. All they've told me in the last week was to try different browsers, and when that inevitably didn't work they just stopped responding. Bizarrely, I have a rebate on my account so there's no charge, but they don't care enough about their customers to respond or do a single thing to try to process it.
I spent so much time trying to get my business card design right, even soliciting feedback from others, only to be left frustrated, disappointed, and without the business cards I need to promote my new small business. Don't waste your time like I did.
Tip for consumers:
Poor customer service
Products used:
None, as they won't process my order or respond about the issue
Hi Caitlin,
I am so sorry to hear about your frustration with checkout. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. We have recently sent you an email to update you and provide further assistance.
I look forward to assisting you further!
Thank you,
The Zazzle Team
In all fairness, I am happy with our wedding invitations design from zazzle... but... My recent order of labels has been extremely frustrating. We paid extra to receive the labels sooner and zazzle gave us last Wed or Thurs as the arrival date with Fri the latest. Fri and Sat come and go--no labels, therefore a huge delay in sending out the invitations. Why did I pay extra then? After 2 emails and days after asking about the labels, somoene finally gets back telling us the labels will arrive Tuesday of next week!:-((( I wish I had read zazzle's reviews (numerous negative comments about shipping costs, etc. You can't make this up) before ordering, and also the fact that you can get SAME DAY pick up for labels from Walgreen's... with lots of designs to choose from. Do yourself a favor, save your time and money and DO NOT deal with this company.
Products used:
Zazzle- wedding invitations and labels
Hi Eve,
We are very sorry to hear of the issues with your order of labels! We are eager to investigate this issue further! If you could contact us at social@zazzle.com, we'd be more then happy to do so!
Thank you,
Ryan
I ordered a stamp on Zazzle it took forever to come in. When it actually showed up our brand on the top is completely screwed up, you can't even tell what it is, our circular brand is so poorly cut they put no time into making it look nice. The materials they use are cheap and they are selling there products for way more then they are worth. Overall don't bother ordering off zazzle it's a complete waste of time.
Tip for consumers:
Don’t do it
Products used:
Stamp
Hello,
We're sorry to hear about the condition of the stamp. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
I have now received several pieces from Zazzle with printing errors. The first, a coffee mug, had its image printed on crooked. I never informed them of this because it was the first screw up and it wasn't terribly crooked. Fast forward a few months, I have just received the replacement for a shower curtain that arrived with a printing error on it. The replacement also has a printing error on it! This tells me; absolutely no one is checking orders! They aren't even honest about it by calling these "scratches". My next stop is to contact the artist who is utilizing this site to print his works. I'm not happy to have my time wasted. Zazzle is neither honest, nor quality, frankly. (With the images I am posting, there are actually two separate shower curtains shown. One has printing errors near the bottom, while the other one is on the truck of the tree in the image. Just so you know it's more than one screw up.)
Tip for consumers:
You don't think about the errors that could appear on your custom order when you make it. To find them on arrival, to have the replacement also have errors, all to only be offered by customer service to remain trapped in this loop of potentially having error after error sent to you until you finally decide for a refund, doesn't appeal to me. Not. At. All. Stay away.
Products used:
Coffee mug; shower curtain; magnet; facemask
Hi Aaron,
We are very sorry to hear of the issues you encountered with the recent shower curtain and mug order that you've received! We can be reached directly at social@zazzle.com where we would love to help! We hope to hear from you!
Thank you,
Ryan
I ordered 4 sweaters after the shipping arrived I had to pay extra duty of 60$. It costed me 260$ everything. Anyway the sweaters are in terrible quality made in Honduras& Nicaragua.The printing is not even stitched( but a cheep printing that will was away after2,3 washes) The point is 260$ Is not worth it. Better spend 100$ at winners and get good quality work then print it locally.My advice don't order clothes from them
Tip for consumers:
Don’t print clothes. Very bad quality on clothes
Products used:
Sweaters
Hi Dan,
We are very sorry to hear you were unhappy with the sweaters that you ordered! We are eager to investigate your issues and assist in providing a resolution! We can be reached directly at social@zazzle.com. We hope to hear from you!
Thank you,
Ryan
Order 10 shirts and all of them had black marks running down the back. Was very unhappy with the pruduct
Hi Jannie,
We are very sorry to see the issues that occurred with your shirts! We can be reached at social@zazzle.com where we would be happy to provide further assistance!
Thank you,
Ryan
When I ordered from them the order came out ok. Nothing more spectacular than you can get from CVS or WALMART. However, they make it hard to cancel your subscription and when you call they try to make you agree to going another year in an email. I told them I would just be disputing the charge with PayPal and my bank as I did not agree to continue. They did offer store credit in the amount to continue another year- I declined and then they told me they would not refund me and I'd have to go through more steps to attempt a refund. Currently doing so.
Hello Lauren,
I am so sorry to hear to hear you had a hard time cancelling your Zazzle Plus subscription. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I do see one of our Social Media agents has reached out to you via email to confirm a refund has been issued.
Please reply to the email if you have any other questions.
Thank you,
Katie Ann
They lie about shipping your package and lose it even when you pay expedited shipping. Don't do business with this scam.
Tip for consumers:
Do not do business with this company
Products used:
Nothing because they couldn’t even bother to get my package here
Hi Maya,
We are very sorry to hear you have not received your package, as we ourselves do not deliver our packages, we would need to investigate this with the courier. Please reach out to us at social@zazzle.com with your order details so we can assist further!
Thank you,
Ryan
I placed an order with Zazzle on 9/14/23 with express shipping and was assured by customer service that I would have my program fans for my 9/22/23 wedding on 9/20/23. Well that didn't happen. My wedding was on 9/22/23 at 3:00pm and the programs were delivered to my house on 9/22/23 at 7pm. I'm so disappointed at this point I really wanted the program fans since my wedding was outside. This would have been a great addition. So now I have 200 fans and for what.
Products used:
I ordered program fans for my wedding but I did not use them because they arrive while my wedding was going on instead 2 days before my wedding like I was assured I would get since I paid for express shipping.
Hello Vanessa,
I am so sorry to hear about the delay with your fans. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I ordered a one inch binder. They sent me the wrong size. When I tried to reorder, I was charged shipping cost. As the problem was made on Zazzle I don't feel I should have to pay for shipping again.
Tip for consumers:
It would have been nice to know that I would not get a refund, even when the mistake was made by Zazzle
Products used:
Recipe binder
Hi Lori,
I'm very sorry you had this experience and were not completely satisfied with your binder or the chosen resolution.
I will be reaching out to you shortly via email to assist you further. I hope we can resolve this issue promptly.
I look forward to hearing from you.
Kind regards,
Craig
I ordered some business cards for the 2nd time, I thought wow first time was pretty easy, and simple, cards looked mostly great besides 1 or 2. Then I ordered my 2nd set and they look like crap, the corners are damaged, peeling back, most cards have a lot of quality issues. I'm really upset. These are for my business, and I even ordered and paid extra for shipping just to have a damaged product. Won't be using for future services. Very upset.
Hi Samantha,
We are very sorry to see the issues with your cards, this certainly isn't the typical Zazzle experience! We can be reached at social@zazzle.com where we would love to make this right!
Thank you,
Ryan
My name tag I ordered is not glittery and shiny like the advertised one showed, it's just a bland very dull print and their is no shine or glitter at all. It's awful. Highly disappointed.
Tip for consumers:
Pictures are photo filtered to look better
Products used:
Name tags
Hi Jessica,
We are sorry to hear you were unhappy with the tags received. As stated in the product description, no real glitter is used in printing and all effects are simulated, we are sorry if you were not aware of this. We can be reached directly at social@zazzle.com where we would be happy to provide further assistance!
Thank you,
Ryan
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Rosemarie,
We are sorry for any inconvenience caused. Upon investigation, we can see that your design was submitted without removing the template text prior. We understand that these things happen and as such we have our 100% satisfaction policy in place to which our Customer Care team offered a resolution. We're reaching out again to resolve this issue.
Thank you,
Ryan