Zazzle UK has a rating of 1.55 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zazzle UK most frequently mention customer service problems. Zazzle UK ranks 340th among Printing sites.
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Ordered a tee shirt for my sons birthday over a month ago. I gave time because of current climate however to ask customer services a simple question via email on where a bouts of tee shirt after so long I don't think unreasonable only to be ignored! I think their works uniforms are black and white stripy jumpers and masks! Do not use! Common courtesy goes a long way!
Rubbish waste of time Don't bother trying to do something original or interesting... a very expensive waste of time After a lot of careful "creativity" I put together a brilliant ( well I thought so) After wading through payment, I get an email to confirm the order... Then half a day later, another email to say I have broken copyright but nothing specific to say where / how... I used my own photo and their artwork plus a copyright free image ( a very well know and simple frieze) but it takes 2 emails and 24 hours for a response, even then it is not clear. They offer a code for a small discount but having been very careful to use non-copyright images, it's a complete waste of time. I sent through links / screenshots to prove that the images are clear, but they won't listen. All for a tea shirt for my son for Christmas There ARE better sites
Rubbish waste of time
Don't bother trying to do something original or interesting... a very expensive waste of time
After a lot of careful "creativity" I put together a brilliant ( well I thought so)
After wading through payment, I get an email to confirm the order...
Then half a day later, another email to say I have broken copyright but nothing specific to say where / how...
I used my own photo and their artwork plus a copyright free image ( a very well know and simple frieze) but it takes 2 emails and 24 hours for a response, even then it is not clear.
They offer a code for a small discount but having been very careful to use non-copyright images, it's a complete waste of time.
I sent through links / screenshots to prove that the images are clear, but they won't listen.
All for a tea shirt for my son for Christmas
There ARE better sites
Tip for consumers:
Find another website service
Products used:
Tshirt
I ordered 2 different collage papers. Shipping was so expensive I had to choose no tracking. I ordered on Feb 20 and on March 3 I was told my order had been processed and it would be another 9-18 days until I get my £13 purchase. It's now March 14 and nothing. This pushes people to pay for expensive shipping but I just won't ever use them again.
Tip for consumers:
Don't
Products used:
Collage paper
I'm elderly; accepted a trial price offer 3 years ago not realising this meant annual subscription of £19.99. They've taken £59.97 using my debit card. Somehow 2 payments slipped past my notice but i spotted the latest, so contacted the company, asking for a refund of the £59.97, as i hadn't wanted to subscribe and hadn't used the company in 3 years! I made a mistake in not realising the initial offer tied me into subscriptions but surely it should have been made clear & obvious by the company?
My refund request was rejected and, like others, i was offered a £20 credit. CUSTOMER SERVICE means understanding and goodwill; completely lacking in this company!
Products used:
I DID NOT KNOW I WAS SIGNED UP TO ZAZZLE THEREFORE HADN'T USED THE COMPANY- AT ALL!!
TRICKED INTO SUBSCRIPTIONS
Absolutely disgusting service - this company should be shut down! I can't believe that i've been duped into ordering by recommendation too! These items were Xmas gifts so thanks very much! I will vow to do all I can to make sure you DONOT trade in the UK! I have contacted Trading Standards and will continue to pursue this.
Hello Nicola,
I am so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.
Thank you,
Tram
Have I been duped? Im still waiting for the order after 18 days. The postage was so expensive, I chose the non tracking, so it cannot be tracked. Im in touch with my lawyer to find out if this company should be allowed to operate.
Hello,
I am so sorry to hear about the delay with your order. I do see here that a member from our customer care team sent you your shipping information via e-mail today. If you have any further questions, please reply back to that e-mail and I would be happy to address any of your concerns.
I look forward to assisting you further!
Thank you,
Christine
Horrendous service. Once the order is made, it is sent off to various companies for the items to be produced, and then dispatched. This may sound fine, however the company have NO control/knowledge *whatsoever* where any of the products are at any given point - especially when in delivery phase. Not helpful in the slightest! Their customer service is equally horrific as they were unable to give me any indication as to when my product will turn up. Some of my products have taken MONTHS to arrive. Even their website is temperamental and wouldn't let me pay for my order (after I'd spent half a day uploading and choosing my designs). I would avoid Zazzle completely - the most stressful experience, ever.
Hello Tina,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see that one of our leads is currently assisting you, and will be in correspondence with you via email for any further questions and concerns you may have.
Thank you for your continued patience,
Tram
Don't waste your time or money ordering anything from these people. Nothing arrives on time and they don't care.
Hello Nicola,
We truly apologize for the delivery issues with your recent Zazzle order. We apologize for this disappointing and frustrating experience.
We will be following up with you shortly via email to further assist you.
Thank you,
Tram
I ordered five cards with zazzle in mid January - they took so long to manufacture it that the slow shipment time added to that meant that I didn't receive the valantine's card in time - I will never use them again!
Hello Tony,
I am so sorry to hear that you have not received your Zazzle card order yet. I truly apologize for this disappointing experience.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you via email to further assist you.
Thank you,
Tram
The worst company I have ever dealt with, rude & unhelpful, would never use again, print quality poor
Hello Patrick,
I am so sorry to hear about the disappointment you experience with your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. You are also welcome to update your review with your complete Order ID number.
Thank you,
Tram
I have waited over a month and still no delivery. I have requested a refund twice and not received my money back as yet. I would express extreme caution if thinking of ordering from this company.
Hello Jane,
I am so sorry to hear that you have not yet received your order or refund. Unfortunately, the order ID number you provided us is incomplete. I will be sending you a private message requesting for more info so that we can help look into this for you.
I look forward to assisting you further!
Thank you,
Christine
Shockingly slow service, ordered a wedding card a week before the event and never received it on time, actually haven't received it at all. Zazzle this is what you do! How can you be so slow? Completely messed up will never use you again.
Hello Tina,
We are so sorry to hear about your recent wedding card order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you. We hope to receive a response from you soon so we can further assist you.
Thank you,
Tram
Thank god I ordered through PayPal.
Placed an order and they state on their website that they ship within 3 days. I used my PayPal account to pay. No order confirmation, payment confirmation etc but I've had this happen with websites before so gave them the benefit of the doubt.
2 weeks later and still no order. I emailed them, gave them as many details as I could but they replied saying that if I hadn't received a confirmation, then they haven't received an order. Funny because the money had left my account the same day!
Thank god I used PayPal because I started a dispute through PayPal and then my item arrived a few days after this. No word from them, no apology, nothing. Item looks nothing like the advert on the website, is tacky and cheaply made but hey ho, it'll do. If you're using them to get someone something special for birthdays etc 1) it won't be delivered on time and 2) it won't look like what you order.
Won't be using them again. If you MUST use them, I strongly recommend PayPal.
Hello Natalie,
I am so sorry to hear about the misinformation you received about your order and your overall experience with our company. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please message us your e-mail so we can further look into this?
We look forward to assisting you further!
Thank you,
Christine
Have ordered twice from this site and both times items did not arrive. Zero customer service to boot. Most useless thing I've ever encountered. Avoid.
Hello Stephen,
I am so sorry to hear you have not received your orders from us yet. This is definitely not the Zazzle experience we were hoping to provide. I have sent you a private message requesting for more information so we can better assist you.
Thank you for your continued patience,
Tram
After I ordered and paid with my credit card, I came across people warning me not to have ordered from you. My orders are not still in making progress up till now. I hope you are genuine?
Hello David,
I am so sorry to hear that your order has still not yet shipped. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I will send you a private message requesting for your order details so that we can look into this.
I look forward to assisting you further!
Thank you,
Christine
I ordered a card for my mothers 80th Birthday. The website gave the impression it was coming from America & to get it on time I would need to pay £13+ in postage. It arrived in a couple of days & came from the UK! Plus it was bent, the package looked like it had been driven over. I called immediately (4th Dec), they agreed to refund the postage & send a replacement card, its now the 12th Dec & I have had neither! Calling them does not help. I will never use this company again.
Tip for consumers:
Don't
We appreciate your feedback and wholeheartedly apologize for any frustrations you have experienced with us. Looking into your case, it looks as though one of our CS Agents have already assisted you. If you have any other questions or concerns, please feel free to respond to their email. Thank you.
This company has failed to give me a refund on an item that was never produced due to copy right issues 3 months ago! I'm still waiting. They are a disgrace and make me sick to my stomach that they can even call themselves a company. They were happy to take an instant bank transfer back in January from me, but since then have come up with all sorts of BS to try and get me to give up... I guess they do this to multiple people every year and lots just give up and bingo, champagne parties funded for these crooks. They must use people all around the clock to make up their fake 5 star reviews on here and the rest to con and BS people so they give up trying to acquire a refund. I will do my best to report this illegitimate business to the relevant authorities and may karma catch these pigs up who are conning hard working people.
Hi Pete. Thank you for providing your feedback. We do see that our CS team is in contact with you via e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thank you.
Ordered a personalised notepad. Nothing like what i ordered Cheap nasty looking pad DISGUSTED with how they can send this 'tat'!
PUTTING IN THE BIN! TOTALLY RUBBISH!
DO NOT ORDER FROM HERE PERSONALISED GLITTER PAD... ITS NOT ITS CHEAP PHOTOCOPIED CRAP
Hello Claire,
I am so sorry to hear about disappointing product you received from us. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I ordered 2 prints a month ago thinking that was plenty of time to receive them before christmas. Nope, clearly not. They have still not arrived and after emailing them complaining that the tracker is a load of rubbish they emailed back saying that my order is being looked at and my delivery upgraded. This company is a waste of time DO NOT USE IT. I have asked for a refund and I am going to report them to trading standards. Absolutely appalling.
I ordered a customised notebook for my mum. I noticed when I read the confirmation email I had mistakenly ordered 2 and i emailed customer support straight away who said this could not be amended. The order total was almost £40 inc postage and packing. I thought I was paying £11.99 for one notebook. When the product arrived (eventually) it looked so cheap and flimsy and honestly in a shop I wouldnt pay 50p for it never mind £40. I was so disappointed in what I thought would make a lovely gift thatI didn't even give it to my mum in the end up. I would never use Zazzle again and certainly wouldn't recommend it to anyone.
Thank you for your review. We have sent you a message requesting more information. Please reply to that message with the requested information so that we may assist you further.
I only gave this 1 star because I had to make a selection!
The only thing this company is quick at is taking your money
No response to emails, never answer phone (not surprising given that Customer Services is only open 4 hours a day)!
I'm contacting my credit card supplier to get my money reimbursed
STAY AWAY!
I ordered a phone case for my son's birthday - ordered on the 5th, birthday on 16th. It wasn't customised so why would standard delivery not be OK? I thought it very expensive, and I thought delivery very expensive, but it was a design I thought he'd like. Now 20th and case still not with us. Dawning realisation that despite ordering from a UK. co.uk site with prices in pounds, the whole outfit is US based. THIS IS NOT MADE APPARENT ON THE. co.uk WEBSITE! I'm not stupid, I have a ecommerce site myself, & I consider that the zazzle.co.uk site misrepresents. Lots of waffle about taking goods back if not satisfied - nothing about posting to USA (if the thing ever arrives - posted without tracking). A dodgy ebay seller would be more reliable and reputable. Buyers AVOID!
Hi Gill. We appreciate your feedback. Our website does state where we are located. We will make sure our CS team follows up with you via e-mail.
BEWARE! This is not a UK website but American. Very misleading to the consumer and especially when you order for a gift and it takes 3 weeks to receive it, mind you it has been three weeks and I still haven't! I did receive a email when contacted customer support advising me that it was dispatched and should be with me in a couple of days.Its scandalous that this company, 1.are misleading people into thinking they are in the UK.2.no customer service. 3)No telephone number for the UK as THEY are in America. Even when rang this number its a automated answering machine, left my order no and phone no 4 times and no reply! Don't order from this company they seem very dodgy and I am very upset I disclosed my card details to them should have checked them out sooner :(
Very poor experience. Placed order and was charged on the same day. My order sat with a status of 'processing' for a couple of weeks before I asked them what was going on. They responded to say that they were pushing it through and upgrading it to 'express'. A week after that I received an email to tell me that the product was out of stock (note that this is now 3 weeks after the original order/debit to my account). I requested a slightly different product instead of a refund (refund would take 7-10 days according to their email) and I am still waiting! Online tracking is useless, the only status is 'processing' so I am still none the wiser as to what has happened to my order. It is now nearly a month since I placed my order and I am still waiting. AVOID THIS WEBSITE! I am sure the original USA site was fine, but the UK seems to be terrible!
On 11 June, I ordered a t-shirt saying, 'Trust me - I'm almost a lawyer' for my friend's daughter's graduation lunch on 22 June. I thought that with the standard 5-12 day delivery period, I stood a decent chance of receiving the item in time.
The 22nd has come and gone, as has the 12th business day, and still no t-shirt. The response of the 'Zazzle team'? - 'Unfortunately, we don't have any more information regarding your shipment at this time'. And, 'If for some reason your order has still not arrived after 17 business days from the shipping date, we can pursue the matter as a shipment officially "lost in transit" and begin an investigation with our shipping partner.'
So now I have to wait until 5 July before Zazzle will even begin to try to find out where my parcel is. The moment has definitely passed for the t-shirt to be the fun gift I'd hoped for: At this rate, the recipient will have retired from the legal profession by the time the jokey t-shirt arrives.
In the past month, I have ordered about twenty items, for birthdays and other celebrations (including three from the USA), and the order from Zazzle is the only one that's failed to arrive. Zazzle even has the cheek to add, ' Please let us know if your shipment has not arrived or you are still unable to locate it by the end of the business day on 5/7/2012', as if I might have mislaid the parcel somewhere in the back garden.
Less zazzle; more damp squib!
From cool t-shirts to custom mugs to DIY invitations, Zazzle is the place to unleash your creative side. Shop for, or design, amazing products today!
Hello Wendy,
We are very sorry to hear that you have not yet received the collage papers you ordered. That is certainly not the customer experience we strive for.
I will be sending you a private message here, requesting your Zazzle order ID number so we can help look into this for you.
I look forward to assisting you further!
Thank you,
Yvonne