• Zappos

2022 SITEJABBER AWARD

Zappos

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Zappos has a rating of 3.31 stars from 727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping, and return policy. Zappos ranks 13th among Shoes sites.

  • Service
    70
  • Value
    66
  • Shipping
    69
  • Returns
    51
  • Quality
    59
Positive reviews (last 12 months): 17.2%
Positive
5
Neutral
1
Negative
23
17
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Absolutely NO customer service from this company at all.
How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

Top Critical Review

“Service Detoriated!”

Helen P.
1/8/24

Zappos used to be my preferred store for buying shoes due to their excellent service. However, their quality of service has declined significantly. They no longer offer overnight shipping, and their overall service has deteriorated. Unfortunately, Zappos, I'm now considering other options as one of your previously loyal customers.

Reviews (727)

Rating

Timeframe

Other

Reviews that mention popular keywords

return policy (61) customer service (196)
Thumbnail of user rekhmirsorgaardketn
15 reviews
0 helpful votes
April 2nd, 2024

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

Thumbnail of user bettyf759
4 reviews
1 helpful vote
February 22nd, 2023

These shoes are great! I love the color and style. They fit true to size and do not require any breaking in. The inside of the shoe is very comfortable, soft and provides good arch support. My feet feel supported throughout my entire day at work.

Thumbnail of user derrickj92
2 reviews
1 helpful vote
February 4th, 2022

Easy to use website - convenient - great product selection. Would like to see quicker restocking on sizes in popular items.

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user floriannen1
18 reviews
1 helpful vote
April 27th, 2023

I love shopping at Zappos.com. They have the best prices and quality on shoes and clothing, and they always deliver fast and hassle-free. Their website is easy to navigate and their customer reviews are helpful. Zappos makes online shopping fun and convenient.

Thumbnail of user tadeusht
2 reviews
0 helpful votes
April 21st, 2022

Nice and comfortable stuff. On top of it, staff is very friendly and ready to help find whatever you are looking for

Thumbnail of user chrise996
2 reviews
1 helpful vote
February 16th, 2022

I had a positive experience with Zappos. I like that they have a large selection, fast shipping and great service

Products used:
Nike shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanesad3
2 reviews
2 helpful votes
September 10th, 2020

Amazing Product. Absolutely Perfect Size and stylish look. The material of the shoes is really awesome. Very comfortable while running, trekking, etc. Every time I wear it, I received endless compliments. The packaging is also good. Good services.

Thumbnail of user adrianal23
3 reviews
2 helpful votes
June 16th, 2019

Zappos have a lof of choice. I really really want to buy, beautiful, nice and update your look with this design.

Thumbnail of user danzd1
4 reviews
1 helpful vote
May 23rd, 2019

Always happy and you will always be happy...
Don't give up easily to be better and always optimistic

Thumbnail of user camilaa6
1 review
1 helpful vote
May 23rd, 2019

Muy buena atención y aparte muy lindos todos sus productos, si lo recomendaría, sin embargo sus precios podrían ser un poco más asequibles para cualquier tipo de persona, lindo todo!

Thumbnail of user eugent3
2 reviews
0 helpful votes
November 4th, 2021

Good Customer Service, I brought a pair of shoes from them, they were very comfortable with fair price, I really like it

Service
Value
Quality
Thumbnail of user joshh306
9 reviews
0 helpful votes
February 24th, 2021

Awesome shoes. They feels comfortable and fits perfectly while running. Good material and long time durability.

Value
Shipping
Quality
Thumbnail of user oakaj
13 reviews
2 helpful votes
February 2nd, 2022

Furthermore, the shoe selection is amazing, the returns policy is unrivalled, and free shipping is a fantastic bonus that few competitors provide.

Thumbnail of user katherinh
14 reviews
6 helpful votes
September 3rd, 2020

I've been using this platform for a long time and obviously buying things from here. They have a huge selection of the new line of shoes. And the consistency of the product is excellent. They also offer products on time and also outstanding overall customer support.

Thumbnail of user jenicem4
16 reviews
15 helpful votes
March 9th, 2021

Ordered a pair of shoe from this website. Zappos is an amazing website and it gives fast delivery. I received a good quality product. These shoes are very comfortable to wear and fit well and look trendy. Highly recommended.

Thumbnail of user kattyw1
2 reviews
0 helpful votes
September 26th, 2019

I love their products. So vary models. And up to date designs. Always in trend. Recommended place to stop by

Thumbnail of user ramyh1
3 reviews
1 helpful vote
January 22nd, 2017

Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of product

Thumbnail of user janem81
3 reviews
3 helpful votes
February 12th, 2016

It surprised me how quickly my clothes were delivered to me! I bought from them many times in last couple of years and never been disappointed.

Thumbnail of user alexd575
2 reviews
3 helpful votes
October 23rd, 2020

They should be careful about their shipping timing and customer satisfaction. Otherwise all are ok. Thanks

Thumbnail of user margoa3
13 reviews
25 helpful votes
June 25th, 2016

Back when I had some bucks I used to order a lot of shoes from this site.

Orders were always correct and arrived on time or before. Prices were okay

Thumbnail of user lindaa393
6 reviews
12 helpful votes
May 28th, 2019

Best place to buy stuff online in Las Vegas... Their prices could be better though and if they can offer free home delivery in Las Vegas then I could rate 5 star.The best part about Zappos is they always deliver on time and their product quality is so good.

Thumbnail of user meehyunk
20 reviews
92 helpful votes
June 12th, 2015

Not the best overall price but has free returns. For someone who shops primarily online, that is important.
They do have good sales so overall a great site. I always check them and Amazon when I need shoes.

Thumbnail of user maryc878
2 reviews
1 helpful vote
May 19th, 2019

Best customer service ever, my shoes zappos all the time the price and selection great. This is online shopping and the shipping and returns are both free.

Thumbnail of user justint42
114 reviews
1,649 helpful votes
December 23rd, 2015

Ordered a pair of shoes that were shipped out on a Sunday, which most businesses don't do. I got them on Tuesday, way under the 4-5 day projected delivery. There were too big so all I had to do was go online and print the return label and drop it off at UPS. Ordered two pairs this next time to make sure at least one fit, and returns are so easy I might as well! Received them two days after the order! Incredibly quick! They shipped UPS Next Day Air at no request or cost of my own. No tax (or it's already included or something) and free shipping. Great shopping experience!

Thumbnail of user caroln27
8 reviews
32 helpful votes
October 25th, 2016

I really like Zappos, but had stopped using them for awhile because of the pricing. Lately though they have been offering some great promotions, which have brought me back for some orders; I hope they continue to do so.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Zappos is a leading online shoe seller and is owned by Amazon.com.

How do I know I can trust these reviews about Zappos?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zappos?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business