Zappos

I ordered shoes 10 days ago and they still haven't shipped. Zappos used to be better with shipping times. I contacted customer service and they couldn't tell me when they will ship and they wouldn't do overnight shipping to make up for the lost time. Disappointed in Zappos and probably won't use them after this.

I agree with the other reviewers who said that Zappos used to be great but that service had deteriorated. I spoke with a customer service person identified as Kimberly, and she was incredibly rude. That would never have happened in the past. Also, their web site has a lot of new issues; after trying to help me with a site glitch for 20 min, the tech person said, 'This is an ongoing issue.' -- I said, 'At the Zappos end?' and she said yes, that lots of people had the same problem. -- Too bad, because next to LLBean, Zappos used to have some of the best service and the best web site. Goodbye to the good Zappos, alas.

I bought these foot Moccasins because I am very active, with a lot of walking and getting around in my job. These are great shoes. They are very comfortable fit, good quality and look great. I have not had any problems with them at all and have worn them many times without issues!

I purchased a pair of safety boots through the Zappos Amazon Fulfillment site and they really really hurt my feet but they were from 2021 and I wanted to see if they can exchange them for for the same boot but a larger size. I knew it was a long shot but it's always worth a try seemingly it wasn't a very long time, about 3 months and I couldn't wear them very much because of the pain. So, when the rep kept repeating the policy I was like okay then I just have to throw the $160 safety boots away bc I am unable to wear them and she said "let me repeat it to you one more time". It was like speaking to a robot, a rude robot. Carhartt is a great brand, but the seller sucks!

The website seems a little zany to me, not as straight-forward as other websites but still manageable. While I see that there is no shipping, we all know they just put the shipping charge into the cost of the item itself, seems more of a con than a deal. Good selection though. I am very middle-of-the-road on this place, but I will still be ordering from them, so oh well lol

I shop at Zappos around the holidays because the prices be ok then some item are just not the right price at times. I would recommend to a friend

Ordered some shoes but the wrong size came. Guess I should not do shoe shopping online

Excellent delivery times. Seem to have deliberately started to narrow their choices in specific products.

Zappos has a lot of good stuff, but with the Internet at my fingertips, I can value shop the web.

I purchased a pair of sneakers at Zappos recently and was shocked by crappy quality of shoe the size came in 6 and I wear an 8, they took care of it fast, but the size 6 pair had one shoe literally smaller than other. The size 8 had removeable insoles (thank God) that looked like someone had gragged them across a dirty floor, I removed them immediately and repalced with my own. I wont be shopping here again, I think I will just pay $200 for a pair of custom made therapeutic old lady shoes, at least my arches will stop falling and no more ingrown toenail problems(they numb your feet with needle pricks and shoove wooden sticks under nailbed(horrible pain!). Yeah, quality is really an obsolete word in U. S

Good deeals but not very happy with the quality of the items. I will try to buy from another seller next time.

I'LL STICK TO DSW NOW AND ALWAYS! ZAPPOS OFFERS NO ONLINE SALES... REWARDS OR CERTIFICATES... DSW. DOES~

Very happy would visit again

Worth having a look at

Too pricey for me but good quality though.

I LOVE ZAPPOS! The selection and prices.

Zappo's is fast and easy. Smart website, but prices are high. I love to shop on the internet, but I love a bargain even more!

We love the generous return periods, but it seems as though the variety is not as good as it was previous to putting so many of it's competitors out of business. The selection they do have is less hip and more like the shoe department at Walmart.

I have ordered from this company several times and have never had any problems. The last couple of times, they have even upgraded us to free overnight shipping. This past time, had to return a pair of shoes I ordered for my son, had absolutely no problems and received excellent customer service. I would definitely recommend this company for purchasing shoes online.

I purchased a pair of shoes. They delivered my order on time that was good thing but quality is not good enough and nor too bad. They should improve quality wise too.

I am a big fan of Vans, and Zappos has every style ever made! I enjoy window shopping, even when I am broke. Some shoes that I have seen on Zappos have been on other sites for a much cheaper price!

Their sales are weak now and most stuff is full price.

It has gotten expensive and doesn't carry everything that it used to carry.