• Zalora Philippines

Zalora Philippines

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Zalora Philippines has a rating of 2.32 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zalora Philippines most frequently mention customer service, and next day problems. Zalora Philippines ranks 624th among Women's Clothing sites.

  • Service
    14
  • Value
    13
  • Shipping
    13
  • Returns
    11
  • Quality
    13
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
72
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I chatted the customer service thing which by the way is totally clueless on whats going on.
How would you rate Zalora Philippines?
Top Positive Review

“The only online shop i trust”

Pol R.
6/19/20

Idk why i've been seeing negative feedbacks about Zalora. I've already bought thrice from this online shop- adidas basketball shoes, adidas bags & a jansport backpack. ALL ARE LEGIT. All of em are original. There's no defect. It only took me 1-2 days waiting for the delivery. It's the only shop i trust online. Never bought anything from other shops like lazada/shopee. Hehe

Top Critical Review

“Hassle shopping, poor customer support”

Mary D.
12/15/23

Pinili ko ang BPI installment payment method upon check checkout pero COD ang nagreflect. Sayang ang voucher ko.

Reviews (117)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user na114
1 review
1 helpful vote
August 15th, 2020

I still have doubts regarding the authenticity of the Adidas shoes I bought. Good thing it was in good condition, but the box was just torn and in pieces, with no bubble wrap. Very bad handling. No wonder I read reviews that the products sold are most likely fakes. Let's see if they last long.

Thumbnail of user alvinb83
1 review
2 helpful votes
August 20th, 2020

I have been shopping@ Zalora for quite some time because of big discounts. My transactions had been good so far until they sent me this black Hush Puppies shoes when i ordered a cognac one. I am not fond of wearing black shoes, and i consider returning the item. However, base on the reviews i have been reading, refund is close to impossible plus the cost of returning the item. I have no choice but to teach myself to be comfortable in wearing BLACK SHOES.

Thumbnail of user charityl37
1 review
0 helpful votes
November 4th, 2021

I bought sandals and it was on sale, sadly it came out just what i payed for, thinking this is online shop, they should also put what is the quality of it. I was hoping it will last cause it was not cheap. But the price was lesser only. So i learned my lesson of not buying anything on sale here on zalora esp the sandals it does SHED. * depending on the style thou but still

Tip for consumers:
Just buy rubber or pump-shoes. Buy some dress but u can buy it on another apps or sites

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user jhanicem
1 review
12 helpful votes
September 3rd, 2019

I ordered Skechers Envy- good thing in Mauve color and they sent me Navy Blue with different box (skechers flex box) hassle to send it for return as i am leaving on Thu for 2 weeks, and the reason i ordered the shoes cause i am going to wear it on my journey but this is what happened. So f***** pissed off

Thumbnail of user jerroldj1
1 review
0 helpful votes
November 20th, 2019

This is the first time that I ordered in Zalora and I'm not pretty satisfied with it. Aside from the long wait for my pair of shoes to be delivered (well it is given bec it's being shipped from overseas), the packaging of my shoes were damaged. For a shoe lover we value the shoe box a lot. Kind of disappointed. :(

Thumbnail of user sarac225
1 review
1 helpful vote
September 11th, 2019

I have been a regular customer of zalora especially if they big sales. Just this week zalora had this promo of buying two items for one price and came out in my accounts showing that i need to pay the two items? What is it. A trick?

Thumbnail of user cherylm291
2 reviews
1 helpful vote
May 29th, 2018

Hi... i love the variety of item on Zalora and my past experience have been really good with Zalora. I only have one suggestion for you to make quick deliveries as it takes so much time for the product to reach.

Service
Value
Shipping
Quality
Thumbnail of user onlines187
1 review
4 helpful votes
January 30th, 2020

THIS WAS FROM MY PREVIOUS REVIEW.

" Though im starting to doubt Zalora products.
I can't help it but i ordered again specially when there is SALE happening.

Few days ago i got my (5) fifth purchase. It's Nike Vintage gym hoodie and a pair of jeans from other brand. The details on the jeans that i ordered was different from the one i read on zalora's shop. It shows cropped low rise jeans. I got a Mid- waist Ankle lenght jeans. The nike hoodie is nice. The details is the same on the picture. But i noticed the zipper is not the kind Nike would use. So i started googling for other images and even checked nike web store and other retail online shop. It's different. The zipper has a nike on it and its made of metal. Mine is like plastic and has ykk. Also the string on the hood is long compared to what i've seen. I dont know why or did nike released another version of it. Now im confused. I still have the 30days return period but instead of returning the items and the hassle i'll just keep them.

I think all the items that i have purchased on sale if not fake its a factory defect items.
Discounts i got from each items starts from 20% - 30%..."

I JUST MADE A QUICK VIDEO REVIEW ON THIS ITEM.

Check the link below
Nike Gym Vintage Hoodie
https://youtu.be/w2c70_W86-E

Converse Chuck Taylor All Star
https://youtu.be/fytjg00BvjI

Tip for consumers:
* Always check if there is a sale, voucher or price drop.
* Double check the image posted by zolara.
* Research or use google to check if the item is legit/ authentic.
* Expect late deliveries specially during Sale season.
* Once you receive the items check the details.
* Compare the details to other photos on the web.
* Look for tips on how to spot fake.
* If you're not satisfied with the product you can always have it replaced or refunded. Just be patient with the process.
* Enjoy sho

Products used:
Nike Thong Solay - even if with slight issue
Birkenstock - no comment my first ever birks
Superga Cotu classic - my fave shoes though 1 size tag on the left is missing.
Nike Gym Vintage Hoodie - i choose not to return it quality is good though im confused if it's orig or fake.
No Apologies Jeans - even though they sent me wrong item.
New Balance Slipper - First purchase, they sent me wrong size. I returned it and got my refund. Second try, again they sent me wrong size. I did not return it, instead I sold it to my cousin with same size.

Service
Value
Shipping
Returns
Quality
Thumbnail of user selm126
1 review
0 helpful votes
October 12th, 2017

Nag order ako thru COD payment. Sobra siningil nung delivery man saken. Wala pa silang receiving copy para pirmahan ko. I think 2go yung courier.

Thumbnail of user camst
1 review
0 helpful votes
July 20th, 2017

How to spot fake fitflops? Is the fitflops products that you are selling on your website were original?

Thumbnail of user nataliet13
1 review
0 helpful votes
March 7th, 2016

I love their products and I got attracted by the quickness of the delivery. I've had about 5 delievered orders from Zalora and so far 3 of them had mistakes. The first one I wasn't notified that the package already left the warehouse. The second and third, they messed up the sizes. I ordered Small for all but I was given Large and Medium for 2 different items. I like that they're swift in delivery but honestly it doesn't compensate the carelessness of packaging the items. Instead of being hassle-free and effortless shopping, I had to go back time and again to return wrong items.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Best Online Shopping Philippines for Fashion | Discover the latest Clothing, Shoes, Beauty, Watches, Bags, Sports for Men and Women on ZALORA Philippines! Cash On Delivery? Free Shipping Over P995? 30 Days Free Returns? Shop now at the leading onlin...

How do I know I can trust these reviews about Zalora Philippines?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zalora Philippines?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business