• Zales

Zales

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Overview

Zales has a rating of 2.25 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zales most frequently mention customer service, engagement ring, and credit card problems. Zales ranks 71st among Diamond sites.

  • Service
    51
  • Value
    47
  • Shipping
    35
  • Returns
    30
  • Quality
    45
Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
0
Negative
18
40
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I called customer service said hey i need to switch addresses, by the 23rd ill be back in Alaska.
How would you rate Zales?
Top Positive Review

“Great Customer Service”

Jessica O.
5/8/22

My husband and I absolutely love Zales, the customer service is rated number 1 in our book! The store manager Jeffrey Chappell at store #1600 in Albany, NY you are amazing, if anyone shops here please see him, Fred ( ASM) or Rosi, they all have amazing energy great attitudes and treat you like a human and not someone who is lower then they are. Thank you all so very much for everything you do in helping us find what we want.

Top Critical Review

“Love destiny diamond engagement ring”

Kathy V.
1/5/24

2 of same ring in 4yrs that 1st time lost diamonds in channel of ring was defective! Received 2nd ring same ring within in few weeks stones were loose returned for repair within in weeks ring fell apart.wabt my money back defective rings read other people's reviews just want my money back for the defective ring supervisor from CC which was to call me never did no help could not get what happened correct.reported to BBB and customer affairs.

Reviews (267)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66)
Thumbnail of user jessicao806
1 review
0 helpful votes
May 8th, 2022
Verified purchase

My husband and I absolutely love Zales, the customer service is rated number 1 in our book! The store manager Jeffrey Chappell at store #1600 in Albany, NY you are amazing, if anyone shops here please see him, Fred ( ASM) or Rosi, they all have amazing energy great attitudes and treat you like a human and not someone who is lower then they are. Thank you all so very much for everything you do in helping us find what we want.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user peggym597
1 review
0 helpful votes
August 8th, 2022

I would like to recognize Bria for her amazing customer service she provided me today! Bria is from the Sandford Fl location and she was extremely helpful and was able to resolve my issue. I have been trying to find the guarantee of a necklace I bought that I needed to fix and she went above and beyond to help me. Now days you cant really find excellent customer service and she has shown that this still exist. Thank you Bria.

Thumbnail of user aln83
1 review
0 helpful votes
August 14th, 2023

My wife and I while shopping at your store in the Galleria in Hoover, store 1572, we had the pleasure to meet your sale person name Sam. I must say she is very pleasant and a great personality. She assisted us with our purchases of his and her wedding rings for upcoming celebration of our fifty year wedding anniversary. She also scheduled me a date in September to come in and talk with a Jeweler about designing a necklace for my wife for this occasion. It was our pleasure meeting with and purchasing our rings from Sam. Sam's knowledge and guidance was very value and helpful in assisting us with our purchases.
Al Niles

Tip for consumers:
No

Products used:
Jeweler

Service
Value
Quality
Thumbnail of user joannes1103
1 review
0 helpful votes
April 7th, 2023

Hello,

I just got helped by Fran Ferraro in the North Shore Mall and she is a love. I had her in October also. Her customer service help was what everyone should do. Over the top helpful and kind. Thanks Fran for your help today. Joanne Smith

Thumbnail of user beauty130
1 review
1 helpful vote
July 10th, 2023

I've been shopping at Zales for many years, and I must say Christine is fabulosity, gracious, professional and actually knows about the jewelry she's selling, great upseller too, she as brilliant and beautiful as the diamonds she sells! Customer service at its finest!

Thumbnail of user eugener256
1 review
0 helpful votes
August 26th, 2023

Mrs. Charlotte Woods was very helpful and pleasant to us I'm the store today, and was very professional and was patient with us and we was pleased with what we was looking for, thank you mrs. Charlotte!

Thumbnail of user miguelg235
1 review
0 helpful votes
May 22nd, 2021

My experience with Zales has been extremely good, If i could give Zales a higher Rating that an five i would
They were more interested in me being happy and saving money, the times that i have made 5 purchases this month alone and they help me pick what i ask for and also told me which day was better to make buy with the top savings. The sales team and management treated me like if i was family and for that i am deeply thank for, I shop at the Jacksonville Florida Location at Town center Park way. I highly recommend this location and all Zales stores but specially this location.

Tip for consumers:
before you buy at Zales log in to their website and see what sales they have going on if you could also add the capital one shopping which its will give you all the saving codes at the end and you can save another 20 to 30 percent off

Products used:
all of them all my jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user victorial119
1 review
19 helpful votes
August 29th, 2018

I bought a 14 gold necklace for my wife several days ago. It was our 10 years wedding anniversary. The product was absolutely amazing and my wife loves it! I was hesitating for several days and then I decided to ask for some help so i contacted them and said i want a gift fro my wife. They gave me lots of good advice and then I paid the order without hesitation. I must say part of the reason is that they provide customers super good services. My wife and I are both jewelry fanatics. She loves jewels with delicate appearance and I, love hip-hop jewelry. I bought her the most precious gift from Zales and she, bought me my favorite Cuban chain from KRKC&CO, a jewelry store online that sells super fashionable men's jewels. We both received the beloved gift, which means a lot to us at out tenth anniversary. So i strongly recommend Both Zales and KRKC&CO for all the jewelry fans.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marilynz6
1 review
24 helpful votes
February 1st, 2018

OMG! My beautiful bracelet has a story of love, remembrance, and healing. I lost my beautiful, special Angel Elanna in a tragic car accident when she was 16 years old. Elanna is my oldest granddaughter. She would always say," You Are My Everything; my friend, my second mom, sister, grandma." We did so much together. She was my son's oldest daughter and she would always tell people," I'm Daddy's Girl, All the Way, Yes, That's Me." This amazing piece of jewelry was custom made with Elanna's handwriting which is absolutely incredible! I have a tiny piece of her with me every day, birthday, holiday,... because of everything that was created on this bracelet. The bracelet also has healing signs she sends me from Heaven and so much more. Katelyn from store no. 1978 was unbelievable in making this happen. There is a connection that is also part of this story. Katelyn went to a different school than Elanna but as I explained my story she said, "I knew Elanna from soccer. I played for a year." The tears continued to flow when I found out about that and being able to have her handwriting. She had Katie meet with me. Katie is the talented designer, and creator of my one-of-a -kind special, memorable, lifelong masterpiece. She is truly gifted in her craft. Every one of the staff were so excited about seeing the bracelet and shared my joy. I can't say enough about my entire experience. Katelyn and Katie said they were so happy to know I love it and felt very special to be a part of this story. Elanna and I Thank You, Thank You, Thank You from the bottom of our Hearts.

Thumbnail of user carolek33
2 reviews
4 helpful votes
November 1st, 2018

The service is great! Fast delivery and a huge selection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try.

Thumbnail of user olivias55
3 reviews
12 helpful votes
October 12th, 2017

It is the place I constantly get almost all the pieces of jewelry since two years ago. I completely trust them on anything I buy, the return and refund policies proved that all will go perfectly well!

Thumbnail of user merlind16
5 reviews
5 helpful votes
June 15th, 2017

You can always find something that is beautiful on great discounts or even clearance prices. So its always worth checking out Zales when special days arrive.

Thumbnail of user latoyiac
1 review
7 helpful votes
August 9th, 2017

Zales have wonderful selections of jewelry for wonderful prices. Never take your business anywhere else.Go online if you cant make it in a store to look through theyre selections. From rings to bracelets, i promise they wont let you down.

Thumbnail of user bille25
Bill E.
8 reviews
13 helpful votes
July 23rd, 2016

Zales is a well known, highly recommended and trusted name in jewelry. Their website lives up to the reputation of the name! Great site, great customer service, easy to navigate through, and shopping online is so much easier than going down to the store!

Thumbnail of user robertj154
Robert J.
29 reviews
15 helpful votes
November 30th, 2015

Their watch collection is to notch. I've gotten so many compliments on the watch I ordered from Zales online.

Thumbnail of user naomib24
3 reviews
0 helpful votes
February 10th, 2017

They got really good deals sometimes... And these deals were exactly the cause I chose the shop to get some presents for myself and my loved ones for their birthdays or some other occasions that I thought were worth it

Thumbnail of user barbaraz13
Barbara Z.
7 reviews
2 helpful votes
September 18th, 2015

Zales never disappoints. I find great prices online for beautiful jewelry without even having to leave my house. Since I am on their email list I get notified when they have great deals, that's when I buy, and I know I'm always getting the best price!

Thumbnail of user lisah214
Lisa H.
13 reviews
0 helpful votes
December 11th, 2015

I always shop with Zales. Whether it's the store or the site, they always do good by me. They have awesome policies that give me such peace of mind when shopping for my expensive jewelry.

Thumbnail of user jaredg11
105 reviews
139 helpful votes
December 25th, 2016

They always have specials at zales and when they do I make sure I walk in and take a look. More often than not I buy.

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About the business

Shop Zales - America's diamond store since 1924 - for the best fine jewelry selection of rings, necklaces, earrings, bracelets, and watches.

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