• Zalando UK

Zalando UK

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Overview

Zalando UK has a rating of 1.9 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zalando UK most frequently mention customer service problems. Zalando UK ranks 709th among Clothing Other sites.

  • Service
    23
  • Value
    21
  • Shipping
    22
  • Returns
    20
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
12
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible service and terrible customer service will not be using you in future Avoid and buy from A reputable company
How would you rate Zalando UK?
Top Positive Review

“Happy customer”

Amrie J.
9/9/22

Surprised to read mixed reviews here. I never had a problem and I order from them serveral times a year for about 6 to 7 years already. Have returned quite a few items over the years, always got the money refunded quickly.

Top Critical Review

“Beware of fakes”

Claudine D.
3/21/23

Read "Zalando" (on-line)article about only selling genuine goods so I purchased a pair of Addidas Gazelle trainers.Parcel came quick but unfortunately they are FAKE/ COUNTERFEIT. I even went to a reputable store to compare them.I won't be returning them due to all bad comments on trying to get a refund.The genuine pair are on the left and darker in colour. Will never order from this company again.

Reviews (50)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user amriej
1 review
3 helpful votes
September 9th, 2022

Surprised to read mixed reviews here. I never had a problem and I order from them serveral times a year for about 6 to 7 years already. Have returned quite a few items over the years, always got the money refunded quickly.

Thumbnail of user joannap118
1 review
2 helpful votes
August 18th, 2021

Really great service, good quality and loved the items I bought, Ive bought a few items since and couldn't be happier will use zolanda regularly now love them!

Tip for consumers:
Really quick delivery and free delivery if you spend around 20.00 couldn’t be happier!

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user andreww390
6 reviews
12 helpful votes
February 4th, 2019

Very good Quick and brand new and always happy with everything i buy from there. I Recommend it to every one :)

Thumbnail of user kajsan1
2 reviews
3 helpful votes
May 14th, 2019

They have so much different clothing styles for a great price. They dont overprize their items and its a great quality. Fast shipping and Good service.

Thumbnail of user elizabeths477
3 reviews
0 helpful votes
December 7th, 2018

Satisfied with the blouse, fabric is great and looks great on me. Thank you and I will surely buy again.

Thumbnail of user serenak7
3 reviews
6 helpful votes
December 5th, 2017

I never had a problem with Zalando. They always send your orders very quickly. I always get all my orders within a week of ordering

Thumbnail of user hannahi
4 reviews
5 helpful votes
December 2nd, 2015

Zalando is great for online clothes shopping. Great choice, easy to use website, good quality products and very easy returns. Used many times, never disappointed and always received within a few working days.

Thumbnail of user izharulh
1 review
0 helpful votes
August 15th, 2016

Fantastic product and delivery was very quick.

Thumbnail of user emmah60
1 review
2 helpful votes
July 4th, 2016

My son is very happy with his new trainers

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