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Zalando UK has a rating of 1.9 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zalando UK most frequently mention customer service problems. Zalando UK ranks 709th among Clothing Other sites.
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Surprised to read mixed reviews here. I never had a problem and I order from them serveral times a year for about 6 to 7 years already. Have returned quite a few items over the years, always got the money refunded quickly.
Read "Zalando" (on-line)article about only selling genuine goods so I purchased a pair of Addidas Gazelle trainers.Parcel came quick but unfortunately they are FAKE/ COUNTERFEIT. I even went to a reputable store to compare them.I won't be returning them due to all bad comments on trying to get a refund.The genuine pair are on the left and darker in colour. Will never order from this company again.
Zalando web stores are all over the world I think, all my orders from them was handled on time, delivery was on time and payment went through without a problem. Returning an item with their country specific postal choices was also easy, they exchanged it to right size without a problem or delay.
I just wished they had more selection of ''less expensive'' items, not so much just brands that add to the price.
Tip for consumers:
Enjoy!
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