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Claim Your BusinessZalando UK has a rating of 1.9 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zalando UK most frequently mention customer service problems. Zalando UK ranks 709th among Clothing Other sites.
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Surprised to read mixed reviews here. I never had a problem and I order from them serveral times a year for about 6 to 7 years already. Have returned quite a few items over the years, always got the money refunded quickly.
Read "Zalando" (on-line)article about only selling genuine goods so I purchased a pair of Addidas Gazelle trainers.Parcel came quick but unfortunately they are FAKE/ COUNTERFEIT. I even went to a reputable store to compare them.I won't be returning them due to all bad comments on trying to get a refund.The genuine pair are on the left and darker in colour. Will never order from this company again.
I ordered a jacket in the sale down filled puffer half price. Glad to find weather reesistant fabric for a change. Just collected the jacket from pick up point and it is excellent quality but should be for the price ie very even expensive even in the sale! Before I picked the jacket up I noticed the sale prices were better even for a few hours so I ordered 3 more items in the sale eg same jacket as mine for my daughter because the prices were much better now etc l. I paid with my card - the sale was only on for a few hours and I was glad to buy at discount given the very expensive items. Next day I realised that the sale had not gone happened even though when I put my card details in I had seen on the site that the sale had happened. I had taken AGES to choose the items. I rang customer services - call centre in Ireland. The woman was ok and looked at my account when I gave her details. I hoped she woudl let me have the discount despite the sale having ended due to the site glitch I had suffered. But she did not offer and said she would email me. That was a few days ago and she did not email. Real shame the coat I was going to buy was really lovely; and unusual, lovey colour etc. They are sold out now and no one has got back to me. I read quite a few reviews of this company customer service and not all but surprising number recount similar experiences to mine with the staff etc. I have given 3 stars for the jacket I bought but would give 1 star or less for customer service so far.
Tip for consumers:
I wish Zalando did not use the dreadfully bad 'Evri' courier company.
Products used:
I ordered a piece of clothing and collected it yesterday and wore it for a few hours so far.
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