• ZAFUL

ZAFUL

Overview

ZAFUL has a rating of 2.44 stars from 5,975 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ZAFUL most frequently mention tracking number, business days, and credit card problems. ZAFUL ranks 7th among Discount Clothing sites.

  • Service
    802
  • Value
    796
  • Shipping
    807
  • Returns
    440
  • Quality
    795

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
1072
See all photos

What reviewers want you to know

Positive highlights

  • Quality was beyond what I was expecting and the customer service was amazing.
  • Bectonp, 4/11/2019 I ordered four adorable bathing suits from Zaful online and received them within a week!

Critical highlights

  • I'm sorry, the post office is responsible to refund me for your lost package?
  • Also the a day after my purchase my credit card was charged $180 from a fake website.
How would you rate ZAFUL?
Top Positive Review

“The best online shop”

Regina S.
1/24/19

I have ordered just once yet. But I totally love this shop. It is not just quite cheap but the products also have a very good and nice quality and I can find clothes which ones aren't in the shops in my country. I first ordered a few pairs of earrings, a choker and a cap. When these things were arrived I fell in love with them (and with Zaful) so I just chose some more things from the website which ones I want to order.

Top Critical Review

“Don't bother”

Утконос g.
3/19/24

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items did not match the colors or designs pictured or their website description. Now I face an extraordinary return cost or lost of the overall purchase. Very disappointed. I will not be buying from Noracora again.

Reviews (5,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1233) bathing suits (661) size chart (202) shopping experience (125) customer support (86) post office (46) credit card (55) order number (67) store credit (39) phone number (33)
Thumbnail of user ronalmperry
4 reviews
0 helpful votes
March 19th, 2024

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items did not match the colors or designs pictured or their website description. Now I face an extraordinary return cost or lost of the overall purchase. Very disappointed. I will not be buying from Noracora again.

Thumbnail of user lucym331
2 reviews
3 helpful votes
August 12th, 2023

I didn't have a problem with Zaful until today. I tried to pay for my order at checkout with my debit card, which I made sure five times that it was all the correct info, and it also has way more than enough funds. I kept getting an error message saying the payment method is not accepted. I message customer service (as seen below) and get this response

Thumbnail of user cg475
1 review
4 helpful votes
March 31st, 2020

They steal your money and don't deliver. Customer service is terrible and they don't ever get back to you with more than a script

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Customer,

We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In order to give you a suitable solution to solve this problem would you mind send us your valid order number?
You can find your order number in: My account >> My orders here: https://user.zaful.com/sign-up.html.
We will do our best to help.

Best Regards
ZAFUL Customer Support Team

Thumbnail of user ccbrents
1 review
2 helpful votes
April 28th, 2023

Poor quality and part of my order didn't arrive. When I tried to use their support system or get in touch with them, I just kept getting "bad gateway."

Products used:
I will maybe wear one of the dresses I bought. I would have liked to use the bikini but it did not arrive.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alonay2
1 review
0 helpful votes
April 6th, 2019

I'll put zero stars if I could! Worst company ever! I never received the package, tried to contact customer service for refund my money through emails and phone calls they rejected me. The representative was extremely rude and hang up on me! DO NOT USE THIS COMPANY! Save yourself and your money!

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Alona,
Thank you for raising this issue.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best Regards
ZAFUL Customer Service

Thumbnail of user aurah6
1 review
0 helpful votes
December 19th, 2021

I placed an order for several items on this site in October 2021 for a vacation that I was going on at the end of November. It is now December 19th and I still have not received my items. Customer service is giving me the runaround and refuses to give me a refund. This company is a complete joke. Avoid at all costs.

Products used:
I never received my items after 2 months. Customer service gave me the runaround and cannot tell me what happened or give me an ETA on delivery.

Service
Value
Shipping
Returns
Thumbnail of user monicaa117
1 review
17 helpful votes
March 13th, 2020

2 items I purchased from their website never arrived. They claim customs destroyed package but have no documentation to back this up. USPS showed that package was sent to wrong address and had no return instructions (extremely unprofessional), package was sent to mail recovery center and that's the last I heard of it. Zaful gave me no refund or solution. I urge everyone purchasing anything from them to think twice and read available reviews which should prove they are more of a scam than a legitimate clothing website.

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Monica,
Thank you for your message and informing us about this issue.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Thumbnail of user cinthyag2
1 review
2 helpful votes
March 31st, 2019

BE AWARE of this store.
I order 10 swim suit and I only received one, I contacted customer service and they said the they did send it, to check with my mail carrier. I contacted the mail carrier and my items were destroy. I contacted ZAFUL through e-mail and they told me the they apologize but they cant do anything. I have put a complaint with the payment card and is under investigation. Be care full when ordering from this store. They don't care about resolving customer issues.

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Cinthya
Thank you for raising this issue.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time. For more information please click: https://www.zaful.com/shipping-info/
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Thank you for your patience.
Best Regards
ZAFUL Customer Service

Thumbnail of user alexandrab141
1 review
0 helpful votes
March 25th, 2020

I paid my order, my bank app accepted the payment, but not Zaful. As the status was "waiting for payment", I paid a second time. They accepted both payment. I am waiting for their refund since February 28th, as you have to wait between 14 and 30 business days to get your money back...
And as if it wasn't a bad experience enough, I received on March 6th an e-mail saying that my order has been shipped and was on its way - I can even track it. Today (March 25th), I received a second e-mail telling me my order has been shipped - I can track it as well. When I contact them, they tell me the shipping date is March 18th... Can't tell what's true and what's not. Sending tickets really DO NOT help.
HIGHLY DISCOURAGE BUYING THERE
(P.S.: no use for you Zaful to comment to help me get a ticket, I already got 3 of it waiting to be solved, just give me back my money)

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Alexandra,
Thank you for taking your time to write your review.
Please rest assured that we only charge once for an order.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Thumbnail of user tawnishaa
1 review
0 helpful votes
May 5th, 2020

I was overcharged more than 80$ On my credit card then what the final price was on my order on both the app and in my final confirmation email, I was then told I owe 2 payments of 40$ for customs because THEY sent 2 separate packages even though it was all on the same order placed. When I reached out to address my complaints I received no help but just some lady named Dora staying she hopes I'll be more patient waiting on my packages and that they'll give me 10% off of my next order (which I will never be ordering or recommending anyone else do) and so that offer is useless and not addressing the complaints I have stated over and over about them scamming me out of my money!. I would like a refund on the money I was NEVER shown I would be charged and not be charged the 2 "customs" payments when it was all one order. SUCH a scam! Do not trust Zaful, they're awful to deal with and will scam you out of money. I have pictures of all transactions to back this up!

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Tawnisha,
We apologize that you have had issues with import tax.
Since your order was shipped from different warehouses. We have to split your order into different packages.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Please feel free to contact us here: https://www.zaful.com/contact-us/ Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service

Thumbnail of user edwinv118
1 review
2 helpful votes
February 24th, 2023
Verified purchase

Sizes are super small, poor quality, return policy is terrible, e-mail after email, then you have to go to post office find cost of return and let them know for price acceptance, so much time spend, will NOT recomend to any one

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user savannahm25
1 review
2 helpful votes
September 19th, 2019

I ordered from them once last year and the clothing was so bad I had to send it back. So I got an email from them saying that if I go and make a review on other websites saying that zaful is a good store they will give me $5.
So not only are their clothes made by underpaid workers (also often children), they are also buying good reviews. So definitely wouldn't trust all the reviews on this page or others..

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Savannah ,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from Trustpilot.com".
Best Regards
ZAFUL Customer Service

Thumbnail of user hnineaintyonn
1 review
1 helpful vote
April 4th, 2023

I bought 4 dresses. All quality are bad, transparent, material is not good and the size is small.
I requested for refund. Nobody take action. Didn't get return code or return address. It's been 2 weeks. I still follow up. PLEASE DON'T BUY From ZAFUL.

Tip for consumers:
Don't buy anything from ZAFUL.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user sciptl
1 review
0 helpful votes
October 28th, 2022

They have held several businesses were they just con people, reveiving money and selling nothing.
BE AWARE!
Racescooter, bicicletas lopez, ecoplanet, voltrider, electrovicar, proscooter, totalscooter,...
This web is registered by the same people!

Tip for consumers:
Don't use it, it is most certainly a deception!

Products used:
none

Service
Value
Quality
Thumbnail of user hopeb133
1 review
0 helpful votes
December 5th, 2021

I have ordered from here twice. Each time it has taken me contacting to get merchandise. Please beware. This tracking provided is useless I was offered a 30% for merchandise shipped October 20th (on 12/5) so I will need to contact my bank. While I understand there are issues. I still should be able to track merchandise. It is not worth the trouble.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahk583
1 review
0 helpful votes
May 7th, 2020

I ordered multiple items from there and they never arrived. It's been almost 2 years since I ordered it and it just didn't show up.

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Sarah,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service

Thumbnail of user fuckz
1 review
2 helpful votes
February 4th, 2020

-Could actually take almost a month till you receive you order
-The customer service is practically non existent
-not worth the wait...

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Customer,
Thank you for your message and informing us about this issue.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Thumbnail of user rmm7
1 review
2 helpful votes
February 6th, 2020

Honestly the worst experience I have ever had with a company in my life. Most slow trash site I've ever used. They take months to give you your stuff, any inquire about it, just gets a further and further date! They also had the audacity to report this very review to say it wasn't truthful. They temporarily took my review down, until I provided the proof in full!
What I left out of my original review, because I wanted to be more kind, was that they originally only sent a couple items I ordered, then the rest months and months later. Then when the final package came, 3-4 months later it was missing an item. When I reported the one missing item they wanted proof that the package had been tampered with. I told them nothing is wrong with the package, you just didn't put the item in! Then I realized I actually had an email from them saying this item was out of stock. So my question is this why didn't you the day you knew you were out of stock, and could not send my item issue me a refund immediately? Once they made me show proof of this, Then they told me they were refunding me in their coins, a credit! Hahaha I said not a chance I would never order from your site again. What wait another 3-4 month? Think I'm an idiot? Hahaha Can you imagine waiting that long for something after the original length was like 10-14 days wait. Then they want proof at item wasn't in the the box. What kinda of business is this. I still have not received my 16.99usd refund. Don't you think after waiting months for your stuff they should give you something to say sorry. At least a refund for the items months later!
And to top it off if you look below they mention express shipping, up after I didn't get my shipment why did you take it upon yourselves to send it that way? Maybe after month two. Trash trash trash
Never order from here!

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Rm,
Thank you for taking the time to give us feedback.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Thumbnail of user harrym197
1 review
0 helpful votes
April 29th, 2020

I ordered three hoodies from Zaful and I had to wait for 2.5 months for them to arrive. When I opened the package, only two of them were there... and don't get me started on the quality, which was absolutely RUBBISH. When I tried the hoodies on, the insides of the fabric was scratching against my back in a very unpleasant way. The hoodies were also untrue to their size (the website painted a wrong image of the hoodie length and width)...

So in conclusion: DO NOT ORDER FROM ZAFUL - The quality is bad, the website is misleading with the pictures of their clothes, and you have to wait for an eternity for a package that is missing certain products you ordered.
They are a RIP-OFF and a scam, and it's just not worth it.

They took my money and gave me 2/3 hoodies I ordered like it was nothing. Does that sound like a place you'd wanna shop at?

Tip for consumers:
Do NOT shop at Zaful. It was a mistake and I'm still mad they think it's okay to steal people's money and not give the products they ordered.

Products used:
Only one of the three hoodies. 2/3 arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Harry,

We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from Trustpilot.com"".
Best Regards
ZAFUL Customer Service

Thumbnail of user danielleh228
1 review
1 helpful vote
February 16th, 2020

Every time I ordered from Zaful I had an issue. Whenever I need to return or exchange something it is the hardest most complicated process for no reason. I spoke with customer service on the phone today about this issue, since the online support team are not helping me what so ever online. They just copy and paste the same response and do not even try to work with you. The lady I spoke with on the phone HUNG UP ON ME while I was speaking with her because she got frustrated with me and was just as unhelpful. This is the WORST service I have ever seen from a company. This company is the most unprofessional company I have ever dealt with in my life. I will never buy from Zaful again and I will make sure I tell everyone I know to never order from here and waste their time and money. Additionally, the clothing is made very cheap and the sizes are never accurate. If I could leave no stars I would.

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Danielle,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Thumbnail of user kalleighw
1 review
0 helpful votes
July 20th, 2020

My process to get a review has been horrific... it has been well over a month. I FINALLY had the return info sent to me and the they DELETED MY TICKET. I HAVE TO START THE PROCESS ALL OVER AGAIN... NEVER AGAIN... not to mention the TERRIBLE quality

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Kalleigh,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service

Thumbnail of user lucasg55
1 review
1 helpful vote
May 8th, 2019

Kept stringing me along saying only a few more days until my delivery. Their customer service is almost completely automated, and ignored my simple individualized requests. When I did call in, they confirmed that the automated information was wrong. Although they are in the process of returning my money, they did not adequately compensate me for the time and effort that I spent communicating with them. It was not a easy experience, and the least they could have done was give me a free inexpensive shirt or pants or something(something better than a $2 credit for my attempted $50 purchase). Overall, they ignored my specific requests and to ease out of my experience. They sucked.

Update: they found out about this posting and asked that I removed it in exchange for a $10 credit. You can see the exchange within the photos.

* ZAFUL attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Lucas,
We are sorry to hear you are having issues.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service

Thumbnail of user omaro78
1 review
2 helpful votes
January 6th, 2023

The waiting time was insane. Approximatly 1 month since I ordered it. Then when the product arrived (it was a hoodie) it didn' t look like I imagined. The quality was so bad I could do a better hoodie. I hope this message will prevent having more victims.

Tip for consumers:
Don't use it. It is a robbery

Products used:
Hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user eylulh
1 review
0 helpful votes
November 16th, 2020

THEY TOOK THE MONEY TWICE FROM MY ACCOUNT AND NOW THEY ARE DENYING IT! DONT BUY FROM THIS WEBSITE FOR YOUR SAFETY!

Thumbnail of user lc231
1 review
1 helpful vote
September 12th, 2019

Clothes don't fit, customer service is a joke, don't buy there!
They refused to give me the return shipping address and stalled for weeks before they finally didn't pretend that they did not understand my requests.

HORRIBLE

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear LC,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please kindly log into ZAFUL account to view the tickets ( My tickets)we sent and reply to us.
We look forward to hearing from you soon.
Best Regards
ZAFUL Customer Service

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From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.

Company Representative

Thumbnail of user sandyz2
Charlie F.
Typically does not respond to reviews

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