• Yoybuy.com

Yoybuy.com

Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 12th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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What reviewers want you to know

Positive highlights

  • It has great customer service which respond in less than 24 hours.

Critical highlights

No critical highlights yet

How would you rate Yoybuy.com?
Top Positive Review

“Best service”

Lucas M.
4/23/20

I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China!

Top Critical Review

“Scammer”

Dominik B.
3/18/23

I ordered a rare water cooling system for over $500, Yoybuy shipped it to me twice but failed twice because they didn't ship correctly. I then opened a case with paypal. A new tracking number was given there, I got a cheap Iphone case, watch out, there is no end to cheating here.

Reviews (334)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user sarahm1937
2 reviews
0 helpful votes
May 28th, 2022
Verified purchase

This was my first time using any proxy service. I am from Pakistan. Since PayPal service is not available in my country, I was relieved to see that I could use other payment options on this website, because many other proxy sites do not have such payment options. I had been in constant contact with the CSR and they helped me with every question that I asked. They also helped me with writing the waybill(as per my requirement) which led to a smooth custom clearance here. Everything reached me in perfect condition. Except for two small photocards boxes with dents. The parcel was quite heavy in weight so I am surprised & delighted how everything came in perfect condition. As I constantly asked them to pay attention to minimise damage. And I am very happy for that reason. I personally think it is an easy to use website for everyone. I did read many reviews before placing orders with them, I was not quite sure but my experience was great with them. I haver placed my second order with them already. I must mention that the shipping fees is high, but I don't think there are any cheap shipping fees when it comes to proxy sites. As I searched quite alot before using this one. Hopefully, yoybuy maintains their standard and good services in future.

Tip for consumers:
constantly keep in contact with the customer care (live chat) they are quite helpful.

Products used:
I ordered books and magazines for personal collection.

Service
Value
Shipping
Quality
Thumbnail of user marwae3
1 review
0 helpful votes
October 28th, 2020

I am very satisfied with my experience I received everything on time and in good condition! Just the fees were a bit pricey.

Thumbnail of user cindyi95
1 review
16 helpful votes
March 31st, 2020

Overall the website is fine once you get to know how it works
Some times there are problems eith parcels missing or returning to sender that can happen but most parcels i get in time and very fast with in 15 days of even within 2-5 days what makes this website so good is that the shipping is fast if you need a dress within 2 weeks for a small price this is the site!
I hope that they will improve the 30-35 shipping with beter tracking one
I orderd 5 kilo gram parcel and stil no sign of the parcel makes me very worried and for the online chat i hope the site emproves to a better overall grapic design that is more of the age 2020 and better service sometimes get mad reply or they did not read my message that well wich makes it harder to communicate

Thumbnail of user sunnyd8
1 review
1 helpful vote
March 4th, 2017

Used yoybuy service about 3 times now. One of the times my items never arrived so I had to message customer service for almost half a year until one of the agents proplery responded and agreed to refund my purchase. Other two times went smoothly.

Thumbnail of user fashionm3
1 review
0 helpful votes
August 13th, 2016

Customer service is exceptional, I wish the sellers will ship the products faster though. Great site

Service
Value
Shipping
Returns
Quality
Thumbnail of user lyusim
1 review
1 helpful vote
August 16th, 2017

I have buy
I have been using for 6 years. Normally it's me.
Sometimes there are problems
Sometimes problems solve quickly and fairly. Sometimes they drag out time

Thumbnail of user adrienem
1 review
1 helpful vote
August 16th, 2017

Neste site, encontrei o produto que eu preciso com o melhor preço e qualidade e para mim, este é o melhor site

Thumbnail of user kimguechh
1 review
0 helpful votes
September 1st, 2020

The quality i received is very great, i like it a lot very soft; but a bit disappointed because it was my first time order two shirt, and i got only one they refund one of the shirt back into my account, overall it is okay.The delivery may take a while like 3 weeks during covid 19.

Thumbnail of user danielak26
4 reviews
0 helpful votes
October 13th, 2020

I have used the Yoybuy service several times and they always provide a very good service. The charges are clear and they ship the products promptly. I'll continue using it!

Thumbnail of user yanam1
1 review
0 helpful votes
December 10th, 2016

Stylish ring in the form of branches with leaves. Seller says the ring is made of 925 silver. Delivered in a pretty handmade box. The ring wiil be good for the size 52 mm - 54 mm of the finger.

The product is made accurately, I havn't complaints about its quality. I've worn it for two month and the ring is in excellent condition. The store has a wide choice, I will come back to them for shopping!

Here is a link to the product - https://world.tmall.com/item/*******267.htm?id=*******267

I wish you a good shopping!

Service
Value
Shipping
Quality
Thumbnail of user luism81
2 reviews
0 helpful votes
August 23rd, 2017

Haven a great job I have bought with you and I have also used the warehouse service, it seems that there is nothing to improve.

Thumbnail of user michelev
7 reviews
11 helpful votes
April 28th, 2012

A little crazy, a little addictive, and complicated to order from, but oh, what deals.
Toms for about $6.00 after shipping and fees...

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From the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

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