• Yoybuy.com

Yoybuy.com

Overview

Yoybuy.com has a rating of 4.4 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yoybuy.com most frequently mention customer service, taobao agent, and fast delivery. Yoybuy.com ranks 13th among Discount Shopping sites.

  • Service
    68
  • Value
    67
  • Shipping
    69
  • Returns
    57
  • Quality
    66
118
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What reviewers want you to know

Positive highlights

  • It has great customer service which respond in less than 24 hours.

Critical highlights

No critical highlights yet

How would you rate Yoybuy.com?
Top Positive Review

“Best service”

Lucas M.
4/23/20

I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China!

Top Critical Review

“Scammer”

Dominik B.
3/18/23

I ordered a rare water cooling system for over $500, Yoybuy shipped it to me twice but failed twice because they didn't ship correctly. I then opened a case with paypal. A new tracking number was given there, I got a cheap Iphone case, watch out, there is no end to cheating here.

Reviews (334)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user lucasm140
1 review
12 helpful votes
April 23rd, 2020

I ordered cards on taobao through yoybuy and with their help everything went smoothly. They have a live chat feature which is amazing! They helped me so much when talking to sellers. Once I paid for shipping it was sent within 2 hours. It took only 4 days to receive my package after. I'm so happy with everything and have already made my next purchases. I really recommend yoybuy if you need anything from China!

Thumbnail of user kareng1898
0 reviews
0 helpful votes
January 9th, 2022
Verified purchase

It is a top quality service, they help you get what you want to buy to import into your country and at a very accessible cost, the customer service is very friendly in solving your doubts and clarifications, and the most important thing is that you can buy for yourself. Own account and send it to your warehouse that they provide and to import it to your country you can choose the quantity of products and which products to pack so that the shipment is cheaper, without a doubt it is a very good company.

Tip for consumers:
Check well what they really want because they buy what you asked for, and with the provider you chose. So in the end the decision or the quality of the product is your responsibility.

Products used:
Productos para el hogar, ropa, zapatos, maquillaje,

Service
Value
Shipping
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Quality
Thumbnail of user dominikb27
1 review
0 helpful votes
March 18th, 2023
Verified purchase

I ordered a rare water cooling system for over $500, Yoybuy shipped it to me twice but failed twice because they didn't ship correctly. I then opened a case with paypal. A new tracking number was given there, I got a cheap Iphone case, watch out, there is no end to cheating here.

Tip for consumers:
Not BUY!

Products used:
PC Wahtercooler

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreal742
1 review
0 helpful votes
February 17th, 2022
Verified purchase

I have done a lot of purchases and the experience has been great! Very good customer service, solving all your doubts! I would definitely buy again Again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user es1209
2 reviews
0 helpful votes
July 12th, 2021

I have been a customer of Yoybuy since 2015. The first two years were pretty good. Yoybuy was fairly reliable. But after 2017, the service declined dramatically. Yoybuy is supposed to place a priority on the issues Merchant-level members face, but this has not been my experience. When Yoybuy loses packages or does not carefully inspect items received from merchants, it will try every trick to shift responsibility onto the customer, even if shipping insurance has been paid.

To make matters worse, when Yoybuy takes several months to deliver a forwarded parcel, its inept accounting system will time out for confirmation of received parcel with the parcel still in transit. This will preclude customers from receiving coupon points for the parcel. Why? Because Yoybuy required several months to deliver the forwarded parcel.

In these situations, Yoybuy refuses to accept responsibility and will always scheme to find a way to make customers pay for its own ineptitude.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amys2680
1 review
1 helpful vote
July 5th, 2022

Since the pandemic, they dont have many of their shipping options anymore. Not really their fault but everything is way more expensive to ship. Half a year ago, i shipped something using their service after taking their advice... something was fishy since they said to put the destination country to be China even though I told them I live in the US. Anyways. The package didnt arrive of course and they never gave me a tracking number. I did bought their "insurance" which means i get shipping refunded at least if the package was lost. They insist that the package is stuck in customs, but again no tracking number just their words. When i email to asked about it, every 2 weeks, they keep telling me to be patient. Finally they said they will just refund me the shipping... 2 week later no refund. I asked about it, and they said its not lost just stuck in customs. Its been half a year! I asked, how long do i have to wait to be considered lost then? I bought insurance for god sake!
And they never respond back to me for over a week. I swear I will never used this service again! Just a bunch of fraud! I wonder if it is possible to have my bank do something about it since it's a service that was never fullfill. Please just stay away.

Service
Value
Shipping
Returns
Thumbnail of user candelariac4
1 review
0 helpful votes
October 14th, 2021

YoyBuy is a great site for buying chinese good quality products, if you don't understand chinese websites such as TaoBao and you don't have an address there also, you just copy-paste the page of the product that you like and YoyBuy will translate what it says and also set you the shipping from the China warehouse to wherever you want. It's awesome! 10/10

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahm1937
2 reviews
0 helpful votes
May 28th, 2022
Verified purchase

This was my first time using any proxy service. I am from Pakistan. Since PayPal service is not available in my country, I was relieved to see that I could use other payment options on this website, because many other proxy sites do not have such payment options. I had been in constant contact with the CSR and they helped me with every question that I asked. They also helped me with writing the waybill(as per my requirement) which led to a smooth custom clearance here. Everything reached me in perfect condition. Except for two small photocards boxes with dents. The parcel was quite heavy in weight so I am surprised & delighted how everything came in perfect condition. As I constantly asked them to pay attention to minimise damage. And I am very happy for that reason. I personally think it is an easy to use website for everyone. I did read many reviews before placing orders with them, I was not quite sure but my experience was great with them. I haver placed my second order with them already. I must mention that the shipping fees is high, but I don't think there are any cheap shipping fees when it comes to proxy sites. As I searched quite alot before using this one. Hopefully, yoybuy maintains their standard and good services in future.

Tip for consumers:
constantly keep in contact with the customer care (live chat) they are quite helpful.

Products used:
I ordered books and magazines for personal collection.

Service
Value
Shipping
Quality
Thumbnail of user lilyw116
1 review
0 helpful votes
November 15th, 2021

Hace 4 meses estoy esperando a que mi paquete RECIÉN salga de china (osea que no se mueve) y además dice la página que está perdido, perdido de qué si ni siquiera sale de su país? No pierdan tiempo comprando ahí. Ni siquiera me quieren reembolsar todo mi dinero, es una estafa.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user annar1819
1 review
16 helpful votes
May 7th, 2019

I have worked with this company for 5 years. I have to say that prices r very, very high, in 2-2,5 times if to compare with AVARAGE prices, not low prices.
But sirvice was good about first 3 years
After that probably people (workers) changed and survise became not good (about last 2 years). They send parcels very slow, sometimes 2 weeks passes between giving me track number and viewewing this track on ttps :// www.17track. Net. Every time YoYbuy says that post is very slow, but this is not truth! They you bring a parcel to post office, they scan it and this moment you can see this track in sistem. Low speed is just a low speed of yoybuy workers only!
Last case was they lost my parcel (with insurance) and they gave me back money FOR DELIVERY (about 5 dollars) not for I had in this parcel. Can you imagine this?
So I will never advice this company to anybody even if they promise 10 dollars for good rewew.

Thumbnail of user lisc12
1 review
0 helpful votes
October 6th, 2021

The package was shipped in March and returned to their warehouse in China, it's October now and there is no news about the returned package. The insurance purchased along with the shipping fee has no use so you basically risk losing all your goods and the shipping fee.

Tip for consumers:
DO NOT USE THEM.

Products used:
I use them as a forwarding agent to consolidate purchases in China and forward to America.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josepha41
1 review
2 helpful votes
July 10th, 2015

yoybuy.com is trying in the sense that the help to translate Chinese language into English language for those who are not Chinese speakers. Their services are good because the help to make sure customers get the best when it comes to their goods.

Thumbnail of user shanek107
1 review
0 helpful votes
January 4th, 2021

I have been buying from YoyBuy since 2019 and I am quite very satisfied with their service. Especially online help/chat always quick and answers all of my question. Simply the best proxy shopping in China! <3

Products used:
Sporting goods

Service
Value
Shipping
Returns
Quality
Thumbnail of user marinaa12
1 review
4 helpful votes
September 7th, 2016

This service is OK if everything goes smooth, if something wrong happens with your transaction (my package didnt arrive after 1 month, and there is no tracking update since 12/8/16) they do not take you side or try to resolve the problem with shipping company, they start to lie you and do not provide any real help. They do everything (trying to find any reason) in order not to give you compensation.The level of service in a problem situation is very low. There is no buyer protection that you get for example on eBay or Amazon.

Thumbnail of user user8344
1 review
0 helpful votes
April 7th, 2023
Verified purchase

продавцы добросовестные, всегда пишут в чат если какой-то из товаров закончился и иногда предлагают заменить его, если нет товара вовсе то они сразу возвращают денежные средства на внутренний кошелек. Весь товар который мне приходил был упакован достаточно хорошо, ничего не пострадало в процессе транспортировки

Products used:
одежда, сумки, горнолыжные очки

Service
Value
Shipping
Quality
Thumbnail of user ivans325
1 review
1 helpful vote
March 4th, 2021

I have been using this site for over 3 years. Very user-friendly website. Large selection of parcel delivery methods. No problems with customs. The support service always quickly solves all problems.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user vitalis5
1 review
0 helpful votes
March 12th, 2021

Received our first parcel in perfect condition. Many thanks to the customer team, especially May. We are from Austria. Now live in Thailand.

Thumbnail of user ezayt
1 review
0 helpful votes
December 2nd, 2020

They are charging money for digital goods! Mentioning that item who cost 0.96$ need pay additional 6$ to be digitally delivered. My opinion that this not okay from you guys and this considers as scam! Most of Asians have same mentality and they will scam you if that's possible! Stay away from this website and safe your money!

Thumbnail of user marwae3
1 review
0 helpful votes
October 28th, 2020

I am very satisfied with my experience I received everything on time and in good condition! Just the fees were a bit pricey.

Thumbnail of user yeimypaolat
1 review
0 helpful votes
July 9th, 2021

Yoybuy is the most efficient purchasing agent in the market, it allows us to obtain excellent products, and at a good price.

Tip for consumers:
es muy bueno yoybuy

Products used:
bolsos

Service
Value
Shipping
Returns
Quality
Thumbnail of user miriama79
1 review
0 helpful votes
May 20th, 2021
Verified purchase

I started to use yoybuy as intermediary to my internet shoppings on taobao since 2018, they are always clear about the cost of its services and I think it isn´t expensive at all, also when I have had any problem or doubt give me so fast and kind attention.

Tip for consumers:
This is a great option when you want to get something hard to find in your country, try to pay attention to customs law to avoid problems

Products used:
Everything what I get with them, cosplays, wigs and clothes

Thumbnail of user kellyn37
2 reviews
13 helpful votes
June 10th, 2020

This is my fourth time with YOYBUY and I have even more packages coming! I am forever in awe with their customer service and speedy replies to any questions I have. I had chosen a shipping service that was a little out of my price range and they happily switched it to an equally fast but cheaper service for me with no issues! My packages were done the way I had requested!

Thumbnail of user andreyn8
1 review
2 helpful votes
October 13th, 2020

Hi! For the first time I bought on this service! The support is beyond praise. The product arrived it was checked and sent to me by the transport company! I am very happy and have already placed a new order! The first order came perfectly Packed in working condition. I can safely recommend this site for orders from Chinese Internet sites. Solid 5 stars!

Thumbnail of user zb25
1 review
1 helpful vote
February 21st, 2021

They offer $10 coupons for each positive review, but you can't even use the coupon unless you spend $75

Thumbnail of user aleksandrk25
1 review
13 helpful votes
March 18th, 2020

Despite the coronavirus, the goods were delivered to Russia very quickly. I ordered boards, video cards. The parcel was quite expensive. Everything has come at its best. Recommend! Reliable. Can trust. Technical support responds quickly. Thank. (Package Number Y**************838)

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From the business

Yoybuy - Taobao english version helps non-chinese customers easily buy from China and deliver products with our fast international shipping service worldwidely. | China buying agent

Company Representative

Thumbnail of user yoyb1
YOY B.

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4.4
334 reviews
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