Your Store Online

I ordered a flashlight that clearly showed photos of the product in the ad. Was supposed to be a 30,000 lumen flashlight for $ 29.95 that lit up a canyon in the photo. Ad even said it had a money back guarantee. They shipped me a $ 5 light that couldn't light up a 10 foot bedroom, it was scuffed and chipped like it was used, and they sent it with a charger that cannot be used in the United States. Their response... "all of our other customers liked the product". They said do not return it, since it would cost almost as much as the flashlight. They suggested giving it away, and they would refund 10% of my purchase (but I don't know anyone in Europe or Asia, and I certainly wouldn't spend the shipping charge to give it away). After back and forth emails, they came up to 40%, which was unacceptable, so I forced the chargeback through Visa. Fast forward a couple of weeks, and I ordered outlet covers with LED night lights built in. In less than 30 days, I have two night lights with dead LEDs that are supposed to last 25 years, and two that have defective light sensors, so they stay on all the time. Their response... "all of our other customers liked the product". Both times, their tracking information was false, and the shipping took several weeks. In BOTH cases, I did not order from yourstoreonline.net, one order was through a Facebook ad, and the other from a random vendor recommended by Google. These people HIDE and CLOAK their identity, so their poor customer service and crappy products won't be found out right away. These people are frauds and need to be run out of town. Wish I could give them ZERO stars.

Order confirmation steps are quite confusing you will never know, I tried to order a toy on 22nd DEC 2017 but did not go thru but I got a order confirmation email on 25th DEC 2017 with subject as "Your Invoice ******* Is Being Processed" and there is a charge 11.95(my order total was 15.95) which was not mentioned while ordering.

I placed an order 4/23 and was told 8 - 10 days. Followed up a few days later to see had not shipped. Asked Customer service and was told will have by the end of following week. Checked two or 3 days later and still not shipped again told by customer service I would have as promised. Well 9 days and still not shipped! Check with customer service to be told on back order and at least 3 weeks away. Canceling order, but get this. They don't do a charge back, they send you a check and that is 10-12 business days away. Do you think it will show up? I do not recommend doing business with this company!

I accidentally ordered something twice because the site froze as I was filling out the credit card info. It didn't tell me that the first order had gone through and I didn't get a confirmation email, so I ordered again. After receiving two separate boxes and being charged twice on my credit card the same day, I called and told them what had happened. The man was very rude and told me that it was MY fault and that I "should" have checked my SPAM folder to see if the confirmation had gone through the first time. I told him that the site had froze and he couldn't have cared less. He said I could return the item but I would still be charged the shipping and handling fee. When I told him that I would NEVER buy anything from them again, he said "good". By the way, there was no confirmation email in my spam folder. I would be very careful with this company. They seem kind of shady to me. This is why people buy on Amazon!

Ordered a product, Cancelled within 10 minutes. They said they never got the cancellation. Said just return upon receiving product. Mailed it back and after 1 1/2 months of dispute they said they did not receive the returned product. Seemed just too convenient. Felt like they just wanted to keep our money, WHAT HAPPENED TO BEING HONEST!

Purchased the buy one get one free collaspable hose and after 20 or less uses it sprung a leak inside. Customer service sent a SORRY message stating only had a 30 day return policy. Good thing I did not give as a gift as I had intended. Will not be my store online in future. Buyers beware - with this site you can expect what you pay for or less sorry to say.

I ordered seat belt pals (all 6 different ones) for Christmas for my kids, nieces and nephews. I placed the order the first of November. Plenty of time right? WRONG. SO, after contacting to see when the order would arrive, they were delivered 1 day before Christmas. Which was horrible, since i still had to ship 4 animals to Florida for my nieces and nephews. Almost 2 months to be delivered? I'll never order online from anyone but Amazon. They are trustworthy! This store was a joke.

Very disappointed! I didn't receive a tracking # for my order, so I logged in only to find out that it was on back-order! I did't receive an email at all to let me know of this. When I emailed customer service to cancel my order, they said that they couldn't do so because it had already shipped! Again, I never received a tracking # until after contacting cust. Svc. I received the product and it is definitely not what I expected. I won't be ordering from here again. I wouldn't recommend anyone ordering from this site either.

ORDERED A CAN OPENER THEY SENT ME SOME CHEAP PIECE OF JUNK THAT IS NOT EVEN ON THEIR WEBSITE BEWARE CANNOT GET THEM TO REFUND THEY ARE A RIPOFF

I would NEVER RECOMMEND this company to anyone, not even my worst enemy. If there were negative stars to mark for this company I sure would use them. I had a question on shipping my order and the customer service (General Manager) was very rude. When I asked to speak to his supervisor he said he was the general manager and I would have to write to the company to make any complaints. Scott Johnson the "General Manager" who was answering customer service lines was VERY RUDE and CONDESCENDING. I noticed that there is no where to rate your experience on their website. I wonder why. This company is a rip off.

This place is RIP OFF city! Don't buy they lie. No confirmation number, no merchandise, just the bill on my credit card. Call your states attorney general!

Ordered special pillows, and after month had still not received them. Emails went unanswered. Decided that this is a scam outfit and cancelled my credit card charge

These people are sleazy. The description of a snore reduction thing said you are able to fit it to your mouth. That is a lie, not an exaggeration. They did not refund my money. They should be in jail.

Terrible, then never ship, and dont answer the phone or livechat during "normal" business hours. Everything is on back order, and never seems to come. I have been waiting for 3 weeks for magic mesh to come in stock, even though online it said it was in stock the entire time. $#*!ty company. Spend the extra $5 and go to amazon. Atleast you will actually get it.

They lie, lie, lie, lie, lie. All the good comments on this page come from their employee's I have contacted my Attorney General to deal with this site. Bye, bye

Do not buy from YOURSTOREONLINE.NET, I ordered space bags and they came while I was out of town for 45 days, I called they and explained that some of the bags were not working and I wanted to return my order, they stated it was longer than 30 days. I asked to speak with a manager and they stated that I could email the manager, after 10 emails and no reply. I never received an invoice, nor a shipping bill or email for tracking the package, I spent 86.00 on a case of space bags that don't work! Needless to say, it is hidden on their website that you must contact them within the 30 days for a return. They are unprofessional and they don't care if they sell bad products from China. I WILL NEVER BUY FROM THEM AGAIN! I contacted my credit card and disputed, however they stated that the policy was 30 day return from vendor.

I would give this website zero stars if it was an option. Avoid buying items here, no matter how great the savings look. I completed my purchase for a tummy stuffer on 11/12/13, and they were guaranteeing delivery by Christmas. My credit card was charged on 12/12/13, but the online account I created with them wasn't showing my item was processing or that it shipped, so I called customer service. I was assured that my item was in processing, and magically my online account updated to "processing". I called two more times before the holidays, because no tracking information or emails ever came for my product. Each time I was assured that my item was en route and would be delivered by Christmas, and was given the excuse that with such high volumes of shipments, they weren't able to update the online accounts to reflect package locations. Each time I asked if they were guaranteeing delivery by Christmas, and was even told they gave me a complimentary upgrade in shipping to assure my gift would arrive on time. You can probably guess that my package wasn't delivered before Christmas (in fact, no tummy stuffer ever came). I called customer service again on 12/26/13, and was told that my package made it to its destination. I called bluff and immediately they offered me a full refund Hmm, sounds suspicious. I asked for the refund and was told that even though they withdrew my funds electronically, they could only refund me with a paper check. I confirmed the address on file and asked when I could expect the check- I was told it should arrive on or before 1/3/14. Today is 1/7/14 and no check. I called customer service again (by the way, I spoke to the same guy all 5 times that I called… never had that happen before), and he told me they haven't even sent my check yet, but (coincidentally) they are sending out all refund checks tomorrow. I'm sure. Needless to say, I have already called my bank to dispute the charge as I'm pretty sure the check they will be sending me is about as real as Santa and the tummy stuffer they supposedly shipped for me.

They lie, lie, lie. Say they are shipping that date, then it is out of stock, due in in 3 weeks, still not in, no response, can't get in touch with them. Each email is just another lie. A total waste of time, and now they have my credit card info. Is that possibly the entire thing behind this... to get our info?!

This is the worst bunch of thieves on the web. They take your money and then send nothing. They just keep lying on the phone. When, after 4 weeks, I requested a refund, they said o. K. but kept my $51.00 anyway. Never did return the money. These people belong in jail. A bunch of stink-all-over rotten lying thieves.

No tracking number. No item. No response to emails... canceling order with credit card company...

On June 14,2013, I ordered $83.00 of special hangers. My credit card was deducted July1. Today is July 31, I still have no hangers. I was promised a tracking shipping number 3 weeks... still no tracking shipping number.

Via email, each time I inquired about the hangers... I received an email..." Order Is Proccesing". When I call, I get a recording and left waiting up to 15 minutes with no one ever coming to the telephone. To assist me, I plan to contact my local TV Station's Troubleshooting Program.

DO NOT ORDER FROM THIS COMPANY! PLEASE, ACCEPT THIS WARNING.

I've been waiting for 12 weeks and my order has not been delivered! Will not refund me and the shipping cost is $24! Rip-off!

I would not recommend this site to people I hate much less people I like. They do not respond to inquiries, they do not ship items but they will snatch up your money quicker than quick. Do not buy from them unless you are desperate and have tons of time to wait for your item.