• YourCarParts

YourCarParts

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Overview

YourCarParts has a rating of 1 star from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. YourCarParts ranks 823rd among Auto Parts sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate YourCarParts?
Top Critical Review

“Rubbish company”

Carole C.
6/15/22

Order number 173509 Absolute rubbish company, sent me mats that were nowhere near fitting my car - despite the guarantee. I contacted them on 8 different occasions on different platforms with absolutely no response whatsoever! I rang, emailed, filled in contact forms and messaged on Facebook. Just a complete joke! I advise you not to do the same, I was left with a set of useless mats and £28 out of pocket.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user carolec424
1 review
1 helpful vote
June 15th, 2022
Verified purchase

Order number *******
Absolute rubbish company, sent me mats that were nowhere near fitting my car - despite the guarantee. I contacted them on 8 different occasions on different platforms with absolutely no response whatsoever! I rang, emailed, filled in contact forms and messaged on Facebook. Just a complete joke! I advise you not to do the same, I was left with a set of useless mats and £28 out of pocket.

Tip for consumers:
Steer well clear!!!

Products used:
I ordered Car mats, unable to use

Service
Value
Shipping
Returns
Quality
Thumbnail of user shehryarq
1 review
1 helpful vote
April 11th, 2021

Extremely disappointed
Extremely disappointed. Appalling customer service. Phones
Never answered. Order still not delivered and was ordered more than 2 weeks ago.
Online order updates not current. When asked to cancel the order, the company had the audacity to remind me the terms and condition. I only wish I had read the reviews about this horrible company before I ordered the mats. I will definitely do my bit to make sure others don't fall in their trap.
Two words for other customers

STAY AWAY

Tip for consumers:
Stay away. Do not use.

Products used:
Car mats

Thumbnail of user anneb762
1 review
0 helpful votes
December 18th, 2021

Really bad experience in short stole money, no goods received, was a Christmas present for daughter, No customer service at all... Beware do run another company,, love to do their own reviews also. Do your homework before ordering.
Hate it when these rodents get away with it..

Products used:
Nothing,

Thumbnail of user catherines960
1 review
0 helpful votes
May 22nd, 2022

Worse company we have ever dealt with. Sent the wrong mats. After numerous emails including photos and being past from one department to another they agreed to give us a refund. However, still waiting for the money and today got an email asking us again to send photos of the incorrect mats. I never do negative reviews until we had to deal with this company. Order number YCP*******

Tip for consumers:
Don't ever use it

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronc658
1 review
0 helpful votes
March 12th, 2022

Service looks good up until your delivery date, then nothing, NO communication, NO delivery, and you can ONLY leave a positive feedback on their site, any negative response is blocked.
THIS COMPANY IS DEFINITELY ONE TO AVOID
March 2022

Tip for consumers:
Don't

Products used:
Carpets for my car

Service
Value
Shipping
Thumbnail of user philipr538
1 review
0 helpful votes
July 29th, 2023

Purchased mats, delivered faulty/damaged. Requested a refund five times, and they sent replacement mats. These were refused at the door and two further requests for a refund sent.
DO NOT BUY FROM THIS COMPANY.

Products used:
None, unusable.

Service
Value
Shipping
Quality

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