• Young Living Essential Oils

Young Living Essential Oils

Overview

Young Living Essential Oils has a rating of 2.67 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Young Living Essential Oils most frequently mention customer service, and essential oils problems. Young Living Essential Oils ranks 47th among Aromatherapy sites.

  • Service
    37
  • Value
    34
  • Shipping
    36
  • Returns
    30
  • Quality
    34

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
9
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Critical highlights

  • If you have crappy customer service, you should not have an automatic payment button.
How would you rate Young Living Essential Oils?
Top Positive Review

“Customer for years now”

Sandra G.
1/25/24

Been a customer for about 4 years now and I will never go back to other products. Never had bad expreriences, not with the product nor customer service. For me nothing but the best for my family and this definitely is the best, completely natural product out there.

Top Critical Review

“Hopelessly confused.”

Karen K.
10/10/23

I ordered one product but got another. I had two order numbers with two different products. I ordered 1 product. Tried to clarify problem to two different agents. My email was lost. Despite their contacting me that way. Didn't have either order number. No offer to help, refund, replace not a thing. Wasn't impressed. To tired to add pictures again to something. You lost me.

Reviews (92)

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Reviews that mention popular keywords

customer service (32)
Thumbnail of user sandrag2794
1 review
0 helpful votes
January 25th, 2024

Been a customer for about 4 years now and I will never go back to other products. Never had bad expreriences, not with the product nor customer service. For me nothing but the best for my family and this definitely is the best, completely natural product out there.

Products used:
Oh, i used the whole range over the years, from oils over shampoo to householdcleaner. I switched my entire home to a natural, chemicalfree environment.

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Thumbnail of user trishanders7
1 review
0 helpful votes
December 7th, 2023

I have been using Young Living products for many years and I have never been disappointed with anything I have purchased. There are certain oils that I purchase on a regular basis that have improved my wellbeing and health. The Thieves, Valor and Progessence are oils that I use the most. Please do not let these negative comments keep you from trying the products from this company.

Products used:
I use many oils from this company

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Value
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Thumbnail of user blb5
1 review
2 helpful votes
March 10th, 2022

Incredible product, helpful customer service, no issue when something was missing from an order (2 times in 15 years), no cracked lids ever, web site updates took a little time to learn, altho good tutorials if used (I like to learn on my own). Healing that I receive is beyond measure. Their organic and safe process is better than any other I have researched. I have grand nephews who benefit from the KidScents line. For keeping my home clean... I add oils to my drinking water to add to my healthy eating. The oils fort cooking - nothing better as the essence of the herb or spice. I encourage all to give them a go for your own health and healing. Blessings

Tip for consumers:
If you are new - go to the learning center and watch some of the teaching videos. Life Science Publishing has all of their literature as well as the Essential Oils Home Reference with specifics about the oils, their use and the research done. A large book full of vital information.

Products used:
All that I have ordered - Too many to list. See pictures. I also use body creams and add oils to my unscented organic shampoo. I keep ancient grain flour and cereal on hand as well.
FREE SHIPPING - there is if an order is 100 points or larger - each item has a point value. You also get free product when you order monthly based on how many points are in your order.

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Thumbnail of user peggyw291
1 review
3 helpful votes
December 14th, 2021
Verified purchase

Young Living is an amazing company! Seed to Seal promise on the purity of all their products! The ONLY essential oil company that will allow you to come and visit the farms and actually see how things are done first hand! The Young Living Foundation helps support several causes, putting an end to human trafficking is only one of them.

Tip for consumers:
Subscribe to save give you points for free products!

Products used:
Essential Oil, Personal care products, CBD, Ningixa, Supplements

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Value
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Thumbnail of user sashas81
2 reviews
9 helpful votes
July 29th, 2020

I don't know WHERE you get your data, but Young Living essential oils are amazing. They do wonders for our family. We are busy changing our way of thinking about modern medicine as we've had so much success with Young living oils.

Thumbnail of user lindah2624
1 review
4 helpful votes
July 11th, 2021

I have been using Young Living products since 2009 after I had cancer. I wanted to change the trajectory of my health, and I HAVE! I'm shocked at the reviews on here because I have never experienced anything but positive results from the products and the company itself! I have gotten replacement products when needed and customer service has been great! Shipping was a bit slow last year in 2020 but what WAS normal last year? Don't believe all these crappy 1 star reviews! I'd be willing to bet there's an ulterior motive going on there! Try it for yourself! You'll never regret it and never go back to using synthetic products again!

Products used:
I have used 90% of all the products they offer!

Thumbnail of user graceb295
1 review
2 helpful votes
June 6th, 2021

I find it hard to read the negative reviews as I have had an account with YL for 6 years. If a family relationship is "ruined" that has to do with the people involved and what's going on between them. If a rep is ‘pushy' that is their choice and you get that in all businesses, find another. YL does not make anyone do anything, it is how the individual person behaves - their choice to be that way just like anything in life. I have never in 6+ years had a Cap that split, find the staff I deal with so polite & professional, have made some beautiful heartfelt friends and find the quality exceptional. ( I am very sensitive to synthetics) I live in Australia & we have 39 oils approved for food and beverage use. How many oils out there have been approved in that way?. There will always be the critics, the naysayers, those that just like to have something to bang on about in everything that goes on in the world around you, and for those that have had a genuinely negative experience I am sorry to hear. Have your own voice, make your own choice, experience YL for yourself. Referral no *******.

Tip for consumers:
Everyone’s experience is different & mine has been nothing but positive, I believe the companies morals & ethics are outstanding & the quality of the product speaks for itself.

Products used:
Many, oils, supplements, personal care, pets, household

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Thumbnail of user amandac998
1 review
0 helpful votes
November 30th, 2020

I love this company it is my favorite I've been using these oils for a long time I would never use any other kind they had changed my life in many ways the owner Gary D young was the best guy ever! Please keep his legacy alive!

Thumbnail of user christyr46
1 review
3 helpful votes
October 27th, 2019

I have had nothing but great experiences with this company, I always receive the correct order (been an ER member over a year now btw) and they arrive the same time every month so there is no wondering where my package is. I had to stop my ER membership temporarily due to personal finances and the representative that helped me out ( Lori member # *******) was polite and helpful. This process was fast and painless and I was informed I can jump right back into the program at any time. Thank you Young Living for filling my house with wonderful smells, helping my body with healing during flu season as well as joint pain but mostly for being a pleasure to do business with. I WILL be back soon! Christy Rodriguez

Thumbnail of user emap8
4 reviews
11 helpful votes
October 22nd, 2018

It is a wonderful company that cares about human body and nature. If you are into healthy living and things good for your body you should definitely check Young Living website and purchase some goods! Their products are 100% natural and does miracles to your health. Try them out and let the products speak themselves.

Thumbnail of user stephanyw3
1 review
3 helpful votes
November 25th, 2019

Quality and principles that guarantee satisfaction. Have used YL oils and enjoying all the benefits! Culture of honor and inspiring information.

Thumbnail of user oill
1 review
7 helpful votes
July 12th, 2019

Owns Farms for 35 yearsWe had a retail store in New York and we stocked 16 to 18 companies. We noticed many of the doctors coming from Winthrop Hospital only using the Young Living so one day we asked why would they purchased that with the others were so much less money and they told us to contact all of the companies and ask them where they get their products and how they test their products and how long they've been in business So that is what we did Only two companies would give us all the information on the phone And we were only allowed to visit to corporate offices one of them being Young Living and the other being doTERRA Youngliving owned farms for over 26 years and doTERRA was for only 4 years. We were told by doTERRA that they absolutely dilute the Oil's that they don't need to be pure To be effective And that they don't need to own farms because they had Parker Farms But we mention to them you have no idea I have a partner farms soil is being treated before you partnered with them So we decided to go with Young Living because we know the seed to seal difference is major We also did not like how they were talking about Young Living at doTERRA Youngliving had nothing negative to say about anybody and we liked that they just stayed on the positive side So now are only use Young Living at all of our dental offices And we decided to sell the store And just focus on building the business online and through private doctor offices of our colleagues. We saw a major difference with dementia Parkinson's and Alzheimer's patients When we used to Young living before doing dental treatment

Thumbnail of user bettes7
1 review
4 helpful votes
December 18th, 2017

I have used Young Living oils for 17 years and have never been disappointed. They have changed my life and families health and well being. When there are product or service questions I have been helped. I have found that product availability is a matter of these being a real "natural" from nature product dictated by things like weather... that says a lot to me as it means they won't compromise by using an inferior product to 'make a sale'... thank you Young Living. We appreciate your integrity and all the ways you help the less fortunate all over the world, wherever you go you bless and enrich the lives of those you partner with. Now that is something I can support :)

Thumbnail of user specialkk
10 reviews
84 helpful votes
October 8th, 2010

If you don't know about this site yet, you should, if you are at all into healthy living and things good for your body. Their products are unsurpassed. I order every month from them and I have researched their competitors. Gary Young really is in a league above the rest in terms of his commitment to quality and consistency to excellence. I use these oils on a daily basis and I also take the multivitamins for women called "Hers" - yes, men, they have some for you as well called "His" - lol. TIP: If you become a distributor you can get a hefty discount on your own product and you don't have to sell to anyone else. You can email me if you would like and I will explain how to do that. These essential oils smell heavenly, work wonders AND are hard to live without once you start using them. Their quality speaks for itself.

Thumbnail of user julieng3
4 reviews
5 helpful votes
October 17th, 2012

Yes agreed 5 stars. YL essential oils are very high quality. Customer service is excellent and the 24% distributor discount is great!
Everything is explained here: http://www.ylessentialoils.com

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From the business

Official Twitter of Young Living Essential Oils. We are the world leader in essential oil and oil-infused nutritional products.

Company Representative

Thumbnail of user darrenb410
Darren B.
Typically does not respond to reviews

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