• Young Living Essential Oils

Young Living Essential Oils

Overview

Young Living Essential Oils has a rating of 2.67 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Young Living Essential Oils most frequently mention customer service, and essential oils problems. Young Living Essential Oils ranks 8th among Aromatherapy sites.

  • Service
    37
  • Value
    34
  • Shipping
    36
  • Returns
    30
  • Quality
    34

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If you have crappy customer service, you should not have an automatic payment button.
How would you rate Young Living Essential Oils?
Top Positive Review

“Customer for years now”

Sandra G.
1/25/24

Been a customer for about 4 years now and I will never go back to other products. Never had bad expreriences, not with the product nor customer service. For me nothing but the best for my family and this definitely is the best, completely natural product out there.

Top Critical Review

“Hopelessly confused.”

Karen K.
10/10/23

I ordered one product but got another. I had two order numbers with two different products. I ordered 1 product. Tried to clarify problem to two different agents. My email was lost. Despite their contacting me that way. Didn't have either order number. No offer to help, refund, replace not a thing. Wasn't impressed. To tired to add pictures again to something. You lost me.

Reviews (92)

Rating

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Reviews that mention popular keywords

customer service (32)
Thumbnail of user taram488
1 review
3 helpful votes
March 21st, 2022
Verified purchase

I've ordered from this company for the past 5 years and I have never had any problems with their shipping until now. I placed an order on March 4th 2022 and I used their free shipping option. It is now the 21st of March and I still have not received my order. I contacted customer service, which has always been super helpful, and they told me I just have to wait.

Service
Value
Shipping
Quality
Thumbnail of user ginnyw19
1 review
14 helpful votes
July 6th, 2020

I have had over ten of the caps to my young living oils crack and pop so they no longer seal the oils. Young Living refuses to replace the caps. However, upon purchasing they tell you that your oils will last for years if stored properly. I have tried for several days to get someone on the phone. A customer service person cannot be reached by phone, they don't answer. I use the online chat and it takes 35 minutes to get a chat person, have them respond, answer questions, and then tell you that they do not replace caps.

Tip for consumers:
I would not recommend Young Living Oils due to the poor quality of the containers, the poor customer service, and the very high cost of the oils.

Products used:
I have 32 bottles of Young Living Essential Oils. 9 of the lids have popped and cracked as this one did leaving the oils open to the air.

Service
Value
Shipping
Returns
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Thumbnail of user julieh1041
2 reviews
22 helpful votes
September 1st, 2020

I should have known not to trust this company when my research about them uncovered that their founder had been charged with fraud for pretending to be a Doctor. In addition, the founder had also been investigated for manslaughter when he participated in an alternative birthing method which resulted in the death of his new born baby. But by this stage it was too late. I had already signed up and invested quite a lot of my time and money so I pushed ahead to continue spending and spreading the good word about Young Living, comforted by the fact that Garry Young had passed away and the company had an opportunity to change its spots. And then i experienced the dodgy behaviour for myself. Can't say I'm surprised, but I am very disappointed and hope to warn others.

Thumbnail of user jennaw94
1 review
10 helpful votes
November 9th, 2020

I signed up as an essential reward member with young living, and quickly realized it was a money pit. Lots of money, little gain. The website as a whole is a mess, especially during their Holiday launches. They're unable to keep items in stock, website failures, 4-6 week shipping delays, the list goes on. It makes you wonder where all our money actually goes. I'd recommend their product, but poor feedback for the company itself.

Thumbnail of user kmszal
1 review
1 helpful vote
May 1st, 2023

Worst and longest Shipping company They say one to six days the order will be packed and packed as soon as possible They should say they pack on the sixth day

Tip for consumers:
Worst and longest Shipping company They say one to six days the order will be packed and packed as soon as possible They should say they pack on the sixth day

Service
Value
Shipping
Thumbnail of user sheril127
1 review
2 helpful votes
July 28th, 2021

This company expects you to sell so much per month so if you can not sell over 100.00 a month do not bother and i personally received an order that had leaked out of the cap and they would not replace it at full value. Now i am trying to close my account and use my acquired points to buy product and offered to pay for shipping but so far they have charged me twice for the products. Hours of on line chat and holding on phone.so now unfortunately my credit card company has to be my protection. Way
to expensive, slow shipping and no support

Tip for consumers:
just do not join a company that does not let you talk to a human or does not back the product or respond to you in person

Products used:
essential oils

Service
Value
Shipping
Returns
Quality
Thumbnail of user flisc1
1 review
2 helpful votes
June 24th, 2021

I was disappointed to find phtalates and PEG ingredients in their lavender shampoo and conditioner. Apparently, they are now changing the formula. Their reply was that they are careful not to exceed the acceptable levels that are non-toxic for these questionable ingredients. There is no way they have enough research funds to test the efficacy of each and every product, especially when they cover such a wide range. This should be a good indication to many consumers that there are ample more professional brands out there that are keeping within similar guidelines and may be more effective than Young living products, probably more affordable too (I am not referring to supermarket brands!).

Yes, some of the products are great, some are also over priced due to the pyramid scheme that has to pay a salary to all those recruited down the pyramid.

To live and breathe this brand ONLY is foolish and shows misinformation!

Thumbnail of user evl5
2 reviews
1 helpful vote
December 15th, 2021

I have been a Young Living member for 30 years. Over those 30 years, I have seen and experienced the steady deterioration of their customer service when you need answers to their shipping mistakes, order mistakes, and billing mistakes. It's such a royal pain to have to deal with these issues several times a year when ordering my monthly auto ship order, or in redeeming my reward points. Sometimes it takes HOURS for them to get a customer service agent on your phone call to them. This company makes MILLIONS of dollars from people like me. It's only a matter of time before I dump them, and find another company that has respect for the people who keep them in business! THAT'S ALL...

Tip for consumers:
How inconsistent their customer service experience is.

Products used:
Oils

Service
Value
Shipping
Returns
Quality
Thumbnail of user kd211
1 review
13 helpful votes
June 2nd, 2020

I had ordered young living's all purpose cleaner, when it arrived at my house, the liquid had leaked inside the bag.
My friend who had recently got me to join said call customer service they are great, they will replace it for you no problem. I called young living customer service after waiting in the queue for 30 mins I got a representative who told me they would give me some points towards a next purchase. I didn't want a credit towards a next purchase I just wanted a new bottle. This is poor customer service and because of this they will be loosing me as a customer.

Thumbnail of user mayj39
1 review
2 helpful votes
April 25th, 2021

After I cancelled my monthly order it still was put through, then I emailed asking to be cancelled and was still shipped out!
The products are ok, I was convinced, but then I realised it's really just a pyramid scheme and all they care about is the money and getting themselves higher up the pyramid.
Really disappointed as I had high hopes.

Thumbnail of user cassidyd28
1 review
2 helpful votes
November 7th, 2021

I've been using YL for a couple years and honestly LOVE the oils. The oils are great and I have never had any issues with the quality or packaging. What I have had repeated issues with- is the customer service and shipping. It took over a month for my last subscription to be delivered and they sent it to the wrong address, and I have no way of getting to it since its a PO BOX. So they sent me a "replacement", which I'm not hopeful will arrive to the right spot.

And, they don't do refunds so I'm sure I'll be out another $100. I was supposed to be refunded for an incorrect order a couple months ago, but it has not appeared on my bank statements?

I really do love YL, but their customer service reps are not helpful at all. Every month I feel like I'm giving them a second chance.

Thumbnail of user frederikat
1 review
10 helpful votes
May 25th, 2020

Customer service is so bad! Order takes ages to arrive. And when you call customer service they fill you with so many lies. In the end order doesn't even arrive fully. Such a disappointment!

Thumbnail of user pamc114
1 review
14 helpful votes
June 6th, 2018

I ordered a few oils on May 24th. It is now June 6th, and the tracking provided still shows it not even delivered over to the USPS. It has been stuck in Indiana for a week, no movement at all. Evidently, still with their "shipping partner". USPS isn't even in possession of the package yet.

Thumbnail of user janiceh23
22 reviews
196 helpful votes
March 21st, 2016

Firstly, Young Living has great quality oils, however, they promote themselves with outright lies and half truths.

"From Seed to Seal" is one of the marketing ploys to fool the public into buying their oils. They are not the only company that does that.

They label their oils with such terms as "Therapeutic Grade", etc... There are no such terms. In fact, there is no regulating agency in existence that authorizes such terms.

If a company will go to such lengths to justify their outrageous prices, what else will they do?

There are other companies that sell essential oils that are just as good at 1/2 the price. That's where I shop for mine. Actually I get my oils from a company that has been around much longer than Young Living and allows their products to be purchased directly from them in order to avoid the extra markup prices of retail and they also eliminate the Multi-Level Marking cost add-ons by distributing without going through that MLM system.

Service
Value
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Returns
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Thumbnail of user carrim4
1 review
5 helpful votes
August 10th, 2020

Have belonfed too Young Living gor over 2 years. The product is excelkent. During COVID THEY ARE PRICE GOUGING... SUPER C. THET SAY VECAUSE THEY ARE SHORR THEY WILL ONLY ALLOW FULL PTICE AND IRDER DIRECT VS THTOUGH MEMBERSHIP CLUB, SO THEY ARE MAKING MORE MONEY OFF THE PRODUCT, CROOKED BEHAVIORS
THOSEVOF US WHO OAID FOR A SOECIAL SHIPPING PROGRAM GO YLGo, exownsive to but, supposed to get processed first abd quick shippong, none has occurred since COVID, they have not reimbursed us for tge shipoing program. Very disappointed in tgis comoany and tge crap they are pulling in the guise of COVID... I dont think so... get on board the moral trsin Young Livung, stop being crooks!

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From the business

Official Twitter of Young Living Essential Oils. We are the world leader in essential oil and oil-infused nutritional products.

Company Representative

Thumbnail of user darrenb410
Darren B.
Typically does not respond to reviews

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