YOOX

I've purchased from the YOOX for more than a year already. It's truly a gamble. Every second- third parcel contains an unpleasant surprise. Shopping there is always a risk, you never know what will be delivered. One parcel is brilliant, the other is complete loss of money. I purchased a leather bag, it arrived absolutely spoiled (all in dark spots, scratched and wrinkled- customer care didn't care)). Another purchase- wrong colour of the shirt ( can live with it, but still unpleasant). The third time - wrong size( too too small). Got the parcel a few days ago - pants have a faded line along the leg and the jumpsuit has a white defective spot on the back which is dark blue. No use sending them back because they charge money for the return shipping. YOOX has a huge choice of clothes which mesmerises their customers, but they never care of the quality of their service. Customer service replies within days, gives general useless answers. YOOX is a gypsy market. They play with you. One time you are lucky, the other time you lose. Think twice before purchasing from them.

I did mistake buying something without looking it was final sale (with is my mistake). It came ridiculously big so called to customer service to ask them if its possible not return just exchange for smaller size the women who was on the phone with me was incredibly mean the way she was talking (i wasn't counting on much to happen but i wanna to try). I don't think i will be buying there anymore, customer service means a lot to me

Greetings,

If yall here to find the truth about if Yoox is legit or not, here it is. I consider myself an expert on identifying fake goods and decided to give yoox a try due to them having lower prices than other sites.

I first bought a pair of jeans that came in pretty good quality and looked real ( buttons were legit YKK Zipper, material were good quality, stitching wasn't rushed and looked clean, distress was also professionally done, most legit designer garments have a heavier feel to them then fake garments)

So i decided to give Yoox a another try and bought a sweatshirt from moschino, i then learned about the negative reviews, and when I received my sweatshirt I immediately saw how fake it was, the tags seemed legit but the logo print on the shirt looked so fake and here is the underlying aspect... it was made out of 100% Polyester, one of the cheapest materials... Designer companies do not use this Material for sweatshirts, they make it 100% Cotton, and i confirmed this by going on Moschino's official website.

In Conclusion Yoox is a gamble, like i previously mentioned the Jeans i got, which was a pair of Versace jeans was indeed 100% real, but the sweatshirt was fake as hell. Buy at your own risk and ask yourself if you willing to spend money on a possible fake garment.

My recommendation is to consider if you can afford to lose the money you will spend for items that are marked as final sales because you cannot return them. Some of these final sale items are top brand names and if you are familiar with the brand you could chance it but those weird names like BT 22 or GHXX, do not buy them. Buy at Zara instead or Totokaelo or Ssense. I ordered an 8 and size is a nine. Wasted money.

I have been customer for more than 12 years now. Since then and now a lot have changed. During the years service now losing quality and tracking the time 80% of the goods are 5-6 years old lines. They add new products of course but there's no actual discount on old products. Many of the products are being used already or returned and resell is on the main price. I hate the option they add more products from boutiques as in this case they are being shipped from different stores. General prices have been increased in the last 2 years, you can find most of the products from the disigners websites in the same price or better, but for sure you will get a better customer service when you shop directly from the designers.
Internet offers more and more competitive e-shops, I find it challenging to be kept as customer in YOOX. Ten years ago I was treated as a customer on my birthday with discount on 1 order, this option is not available anymore. Management got worse, this is for sure. My advise DYOR and you will find better options for shopping.

It was fine for several years, and they didn't seem to mind me returning a lot of items - which certainly makes sense, considering that the items I kept are worth several thousands of $, probably close to 10 grand.

However, my last 3 orders were cancelled without any explanation. Attempts to get one, either on the phone or via email, did not result in anything - they say they'll get back to you, but never actually do.

Here's the actual full text of the terse email notifying me that the order was cancelled:
*************************************************************
Jacob,

We inform you that your order 1110Y01D******* and the related Credit Card charges have been cancelled.

Thank you,

YOOX
**************************************************************

You can occasionally get a really good deal there for something that's not available anywhere else, but be ready for complete lack of responsiveness. As for myself, I'm done with them.

From customer service to the website to the misleading pricing bait and switch tactics they charge for returns returns on merchandise too bad because at one time this was a good site I bought clothes here 15 years ago I had no problems

I've ordered from YOOX about 5 times now. I can't say that the experience has ever been "easy."
The worst is this most recent order I placed where THEY FORGOT TO ATTACH DOCUMENTS TO MY PARCEL thereby getting the parcel blocked at Customs refusing to be released.

Their contact numbers, whether toll free or not, ARE NOT WORKING. Their Contact Form on their website SHUTS DOWN AND DOESN'T SEND YOUR MESSAGE. I had to call Net-a-Porter just to find an alternative email address to be in touch with YOOX. I hope they respond as it appears far too many clients are experiencing problems with their orders.

Meanwhile my card has already been charged and I don't see a shadow of my parcel anywhere.

Other awful experiences:
My previous packages never arrive exactly on the day they're supposed to, as advised by the emails I receive. Having an item picked up for return is just as complicated. Once, the UPS man had a breakdown of his truck and couldn't come for the scheduled pick-up. Very odd. These shipping issues only happen with YOOX in my years of online shopping.

I WILL NEVER GIVE MY MONEY TO THIS RETAILER EVER AGAIN. Also, I may just make a YouTube review of my experiences with this company so I can share a word of caution to other consumers!

HI I've ordered online and I have sent item for return as to big ive been waiting for 3 weeks to receive a refund what is going on can I please get a response

Shipping costs are REALLY high. Returns cost $15. The pants I ordered ran really small and that was not listed on the site. Also, they were really thin material, not very impressed. I am out about $36 bucks after initial shipping and return fees. Not happy.

Before my eyes they raised the prices of what I and in my dream box waiting for the time (4 hour sale) to buy it. It is no longer 45% off but only 10% They do this constantly.
This practice is illegal in the US.

Every time I buy something from them, the item is either too small or the fabric feels so cheap. There are brands I have never heard off. If you Google those brands, it looks like only yoox carries them which makes me nervous about buying them.

Bad customer service. Will not take returns when item is sized wrong.

Poorest customer service ever. I am a frequent user of yoox.com as I like the choice, however lately I have been very disappointed with the way they treat their regular costumers. I placed an order for over £150 and I was entitled for an upgrade to express delivery. I placed an order at 7am Monday morning and they only dispatched in next day via standard delivery. I wrote them and never heard back.
Also, couple of months before I ordered expensive Italian jeans and after wearing them twice they ripped apart. I could not be bothered to send them back at my own expense so left it as it was. I don't think I'll remain as loyal as I used to be.

I was a customer for more than 5 years-high quality products, super fast shipping. My order was placed on November 21 and credit card was charged on November 28. On December 9 I checked the status of the order and it was still getting "prepared". 2 pairs of shoes getting prepared for shipping for 18 days. I requested order to be cancelled and refunded, yoox refused. Order was shipped on December 10th and email message said that "your card is charged today", which is a lie-it was charged on November 28th.
Brokerage part-it was 32% of value of the goods. Ontario HST is 13%. Why am I paying $20 to submit $16 to government? This issue was addressed by many US internet vendors who offer many different shipping /brokerage options and charge way less-Purolator/US Post are the examples.
Quality part-if I want to buy 3rd World made products, I can do it at my local mall. Last few orders more and more (insert East European or Asian country name)-made Italian shirts have been sneaking into my orders. This must be clearly disclosed in the product description, considering premium price asked.
I was surprised to see such a low rating here.

I was very excited to discover this site as they have a number of high-end apparel options, many of which at a discount from other retailers on the web. Unfortunately, after giving my personal email and having to explicitly allow them to use that information for marketing purposes I was dooped into thinking I could combine their offer for free shipping by sharing a product I was interested in to a friend as well as a percentage off for the aforementioned personal info. Alas, I was wrong. Yoox WILL NOT combine multiple offers on their site. Though that may be their policy, in my experience companies generally will break policy to accommodate customers in order to secure further business. This was also not the case with Yoox. I was quickly denied my request for the free shipping I gave my personal info over for (though they had already taken quick advantage of my email through spam mail already in my inbox) and was told this is standard procedure. No where have I seen a disclaimer that Yoox does not allow multiple offers to be combined. Will not be bringing any future business to the site.

Nice clothes. Great price. But NEVER use the return for yoox credit option. It's nearly impossible to actually use your credit with their ridiculous rules.

I have bought from Yoox since 2011 and have had a few hundred transactions with them.

They used to be very good, offering a great and a very big selection of rare and designer items.

You have to check prices carefully - most of the products are from previous seasons. Sometimes prices are good, but can be overpriced too. The site will show an inflated price and a high discount which looks like you're getting a good deal when you're not!

However, I am stopping to buy from Yoox because their customer service keeps getting worse. Now, it's the Monty Python of customer service!

I've been blamed for their errors and not been refunded delivery costs because they sent me wrong sizes. Is that how you treat a regular customer?

If everything goes well, great, but if you need help, you can forget about. Just pay with PayPal in case you have to open a dispute.

I was a customer since 2015 until they recently canceled my order. I purchase quite a bit of merchandise, usually 2 sizes of each item I order because certain designers have a smaller or a larger fit, especially knits and YOOX, should know this. And, YOOX sent me a birthday coupon for an extra 20% off, so I placed my order and they canceled the entire order due to too many returns without informing. I called them and they wouldn't tell my why and one week after I called I received a call from someone at YOOX advising me that I could no longer order anymore items due to too many returns, even though I keep what fits and return what doesn't. I am paying for the return shipping so why are they so difficult? Online shopping is a different world, because you can't try items on so it's expected to return items back.

I'd like to express my displeasure with your customer service. I sent in multiple messages and called to inform your team that YOOX processed an expired credit card on my account and was sending the package to the wrong shipping address. I spoke with Steven who told me the package could be rerouted to a UPS facility where I lived and then the call dropped. I called back and spoke with Brandy, who abruptly told me no options were available to me to receive the package at all. Yoox processed an expired card and all I can do is wait for the package (which hasn't been shipped yet) to arrive at the same facility where it is now so that I can be issued a refund. Brandy refused to tell me what the timeline for a refund would be and then suggested that I should wait for the products to be relisted on the site and buy them again! Terrible customer service. Never again.

Yoox has been the online response to my shopaholic urge for years - beautiful items & reasonable prices. Thousand of euros spent but I do not complain coz it made me, at least, stop wasting time in malls. Have nothing but praise for Yoox Europe. Once I moved to Asia- ouch, another story! The 2 stars are for Yoox Asia, not Yoox Europe. To start with: haven't been refunded yet for a dress returned 4 weeks ago. Not a single acknowledgement email, although I can see online the proof of the return at their warehouse.
Second, they arbitrary charge you 26 usd on any shipping, under the pretext of "fast delivery", which is anything but fast.
Third - the local taxes are high where I live, 30 % plus. Yoox never refunds you for that loss on returned items. In addition, they hold 15usd on each return.
I mean, what else has to happen before one gives up on Yoox?
Who knows, I may be grateful to them later for the change in lifestyle and for biding farewell to consumerism ;)

I expect to pay a small charge for a refund, when I discover an online purchase isn't suitable or doesn't fit. Usually there is a postage cost. I was very disappointed to discover that I was out of pocket for AUD $69.96 for returning one pair of shoes plus $42.16 for returning the other! That's a lot of money to pay to receive nothing at the end of the transaction! I don't recommend Yoox for this reason and warn you to be careful about exchange rates and bank charges on top of their $15 return fee. Remember it's USD not AUD! I've just done the sums and I'm horrified. Never again.

Selection is ok. Very bad search filter. Never improved through years. Rude customer service/attitude. They won't even allow price adjustment or cancellation even before order was shipped