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Yoogi's Closet has a rating of 3.29 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Yoogi's Closet ranks 12th among Consignment sites.
This company responds to reviews on average within 19 hours
No positive highlights yet
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
I have been shopping at different sites and this one is better than most. They give a great description of the items so you can decide if you want to purchase.
They will alert you when they have item in you want. The prices are almost the same as in stores however the vintage and hard to find items is really good to purchase. I have mainly shopped for vintage Louis Vuitton in this site. Would recommend this site
4 stars due to higher prices
I've purchased items over the last couple of years from Yoogi's Closet. Speedy and convenient service. However, I dinged them a star because they do not offer free return shipping. I bought a pair of boots that were too small and I had to pay it.
I have been a fan of Yoogie's closet until today. I just within the last 6 months purchased 2 bags for 3K. I purchased Chanel shoes which went to the wrong place and took forever to get I asked if they were returnable, before i purchased. Even when they said that the shipment went to another customer. I said I hope they fit after all of this. Well they came I loved them, but I kept trying to make sure they actually were comfortable and they were just a little too small. So, I thought I better return them. It took again forever for them to get them back. I just received my refund less 44.00 for a restocking fee. You're kidding me, right. How in God's name am I going to know if shoes fit without trying them on. They say a 30 day return 100% refund. I am so dissapointed with their customer service. I would no longer recommend them. What if I decided to return my 2K handbag. I would be out 300 dollars. They need to update their policy if this is what it is, because I had no idea. Poor customer service.
Update after contacting them they explained that 2 years ago I had returned too much and they implemented a 15% restocking fee on my account. I never saw it. But, they refunded me because apparently they relooked at my account and have noticed I have purchased and kept everything but this one item. I still think that they should have made sure I knew every time I purchased something if I returned it, a restocking fee would be implemented.
Hello Marta R.,
Thank you for your honest feedback. We are sorry to hear that you were unhappy about the restocking fee that was charged for the return of the Chanel flats. A restocking fee for all returns was previously implemented on your account due to excessive returns, and an email was sent to notify you of this account update. We have reviewed your account again and see that you have kept most of the items you have purchased since the restocking fee was implemented, and have decided to remove the restocking fee from your account. A refund was sent to you for the 15% restocking fee that was charged for this order, and we have also sent you an email detailing all of this information as well.
If you have any further questions or concerns about your quote or anything else, please do note hesitate to contact our Client Services team for further assistance. Our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Again, we thank you for your feedback. We hope to serve you again in the near future!
Thank you,
Client Services, Yoogi's Closet
I ordered the papillon 26 my dream bag. And I have to be honest it's a pretty dam good bag. The zipper is tarnishing. The straps have patina on the handles. Few marks in the inside. But the overall body is excellent! I was going to send it back at first but I fell in love with it. The thing is the papillon is a vintage piece not even carried in the stores anymore. I don't understand y. That's the best piece he ever made in my eyes. So I looked at it like this. Be proud of it the ware on it shows itself in a vintage way nothing purposely done do her. It's just the way she's aging. And when my heart felt that I knew she was staying! Thanks yoogie for making my dreams come true! I love her.
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Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.
Hi L C,
Thank you for your honest feedback! We are happy to see that you have had a positive experience shopping with us.
At this time, we unfortunately do not offer free return shipping for our international clients. However, we do offer free prepaid and insured UPS shipping labels for domestic returns (within the continental United States). For more detail, you can visit our Returns page here: https://www.yoogiscloset.com/returns
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, email at service@yoogiscloset.com, or live chat.
Thank you,
Client Services, Yoogi's Closet