• YOINS

YOINS

Overview

YOINS has a rating of 3.79 stars from 1,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 1st among General Apparel sites.

  • Service
    75
  • Value
    159
  • Shipping
    160
  • Quality
    157

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.9%
Positive
10
Neutral
1
Negative
2

Instant Feedback

4,345 reviews

53
See all photos

What reviewers want you to know

Positive highlights

  • Fast delivery, polite and friendly support service, excellent customer service, top quality, thank you
  • Service is excellent, managers respond promptly, delivery times are according to the conditions.

Critical highlights

  • Also I did ask for tracking number to see is it the post officer make mistake.
  • Also the size chart is completely wrong and incorrect.
How would you rate YOINS?
Top Positive Review

“Four pairs of latin heels and sole cushions”

Марк К.
3/26/24

I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.

Top Critical Review

“2 months now”

Monquikta B.
11/11/22

It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!

Reviews (1,609)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (367) post office (23) size chart (36) return items (19) delivery time (24)
Thumbnail of user richardp2689
1 review
0 helpful votes
November 18th, 2022

This is the first time that I have used your shopping store. I am very pleased with the products and would certainly recommend you to everyone.

Thumbnail of user marocoakleymughw
4 reviews
0 helpful votes
March 26th, 2024

I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.

Thumbnail of user oliverp118
3 reviews
0 helpful votes
August 6th, 2022

Habe schon zweimal bei diesem Shop gekauft, Produkt ist original, Preis war niedriger als bei vielen Mitbewerbern, Lieferung am nächsten Tag, Garantie gegeben.

Thumbnail of user beauhammonsjyzo
3 reviews
0 helpful votes
April 13th, 2024

Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.

Thumbnail of user codyj190
4 reviews
1 helpful vote
October 3rd, 2022

I am so impressed with the quality and accuracy of my order, and how fast it was processed! I will definitely be using them again!

Thumbnail of user rodriqueboeselxtfwu
7 reviews
0 helpful votes
April 12th, 2024

I do very little on line shopping because of delays. The confirmation was swift and information regarding shipping and delivery were so exact! Very satisfied.

Thumbnail of user albertos106
1 review
0 helpful votes
March 5th, 2021
Verified purchase
• Updated review

So far so good lest wait to see the product

Reason I chose this business:

To try something new

Reason I chose this product:

Need something new

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

So far so good lest wait to see the product
February 11th, 2021
Verified site experience
• Previous review
Thumbnail of user beec31
1 review
0 helpful votes
December 12th, 2020
Verified purchase
• Updated review

My experiences in buying through online was a disaster. But Yoins is a good choice and true colour and size. Hope Yoins can give more benefits to their royal customers more discount.

Reason I chose this business:

The size is real n colour.

Reason I chose this product:

Find it nice quite genuine on their product.

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Alot of choices but hope more discount
November 27th, 2020
Verified site experience
• Previous review
Reason I chose this business:

The size is real

Reason I chose this product:

Find it nice n free time

Thumbnail of user mauricioa32
1 review
0 helpful votes
March 1st, 2021
Verified purchase
• Updated review

Easy website

Reason I chose this business:

I found them on Facebook

Reason I chose this product:

Because it looks wicked

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy website
January 24th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Because it looks wicked

Thumbnail of user jasperd33
1 review
0 helpful votes
January 27th, 2022

The website is very easy to use, easy to order, and in general the choice is huge, delivery is fast, the quality of things is top notch

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user williamk1693
4 reviews
1 helpful vote
February 16th, 2022

A good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user alexr913
1 review
0 helpful votes
July 31st, 2021

The clothes have great quality and the purchase information was very clear and always available. Im very satisfied!

Products used:
Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user luism464
1 review
0 helpful votes
February 15th, 2021
Verified purchase
• Updated review

Las medidas coinciden con lo que se entrega, y en general con las fotografías, la espera es un poco larga y a veces el rastreo un poco confuso, pero el soporte sobre el seguimiento de tu pedido es bueno, recibí respuesta siempre que contacté.

La respuesta no es tan inmediata, pero te contestan y tienen respuestas a tus dudas.

Reason I chose this business:

En donde vivo, no existen diseños como estos y están a buen precio.

Reason I chose this product:

Deseaba tener ropa de invierno diferente que no fueran sólo suéteres y chamarras.

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Estimado cliente,

Gracias por elegir Yoins.

La puntualidad del transporte está relacionada con el método de transporte que elija. Puede seguir la información de logística en su cuenta. Si tiene alguna consulta, no dude en contactarnos en cualquier momento. ¿Podría contactarnos en vipservice@yoins.com?

Atentamente,
Equipo de Yoins

Información clara
January 11th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Por el tipo de ropa

Reason I chose this product:

Me gustan sus diseños

Thumbnail of user keyat
1 review
5 helpful votes
March 19th, 2020

Best site to shop. Material is great quality is great and the price is great. No complaints at all!

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Keya T.,

Thank you for your review.

Your satisfaction is our greatest motivation. Yoins will keep continuing to improve the item quality and supply more good quality products to our customers. We are looking forward to hearing about your next order.

Have a nice day.

Best regards,
JOE WANG

Thumbnail of user lukeh229
2 reviews
0 helpful votes
January 25th, 2022

Thanks for the good and polite communication with customers, the attitude is at the highest level, the quality is good, the choice is wide

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user jonaha15
1 review
0 helpful votes
March 15th, 2021
Verified purchase
• Updated review

All good so far. I love the clothes i got

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

All good so far
February 18th, 2021
Verified site experience
• Previous review

All good so far. I cant wait to receive my order

Thumbnail of user patriciam2325
3 reviews
0 helpful votes
March 17th, 2021
Verified purchase
• Updated review

Easy and so much variety and priced right.

Reason I chose this business:

Style, price, variety

Reason I chose this product:

My size, my style, my price

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy and so much variety
February 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Style, price, variety

Thumbnail of user dominicc172
2 reviews
0 helpful votes
February 9th, 2022

Perfect quality customer service, excellent customer service, everything is top notch, clothes quality is good, delivery is fast

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user jackc1029
3 reviews
0 helpful votes
November 4th, 2021

Ich bin immer zufrieden mit Yoins. Alles, was ich bestellt habe, war perfekt! Vielen Dank Yoins für gute Qualitätsprodukte zu vernünftigen Preisen.

Thumbnail of user leonican
1 review
0 helpful votes
January 31st, 2021
Verified purchase
• Updated review

This is not the first order. And will not be the last.

Reason I chose this business:

Yoins has few very nice model girls. They are inspiring me to buy this.

Reason I chose this product:

I just liked how the products looks on the girls.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

This is the 3rd placed orders
January 5th, 2021
Verified site experience
• Previous review

This is the 3rd placed orders. Went very ok so far. A bit long time of delivery.

Reason I chose this business:

I just liked the products

Reason I chose this product:

No apecial reason

Thumbnail of user angelef5
1 review
0 helpful votes
March 1st, 2021
Verified purchase
• Updated review

Hope i get what i ordered

Reason I chose this business:

Nice dresses

Reason I chose this product:

Love the dresses

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We are sorry, but due to the changes in international logistics, freight rates may fluctuate recently. With limited resources, considering the safety and efficiency of transportation, we have been looking for reliable services to deliver packages. Hope you understand.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com.

Best regards,
Yoins Team

Hope i get what i ordered
January 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Nice dresses

Reason I chose this product:

Love the dresses

Thumbnail of user jacobp290
3 reviews
0 helpful votes
December 21st, 2021

I received another order, thanks to the store! All the things made me happy. THANKS to all employees, I received answers to all questions. Good luck to you!

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user martins898
3 reviews
0 helpful votes
November 23rd, 2021

L'équipe du service client est très serviable et répondra à toutes les questions qui vous seront posées. Grande qualité et arrivé tôt. Très satisfait, donc je vais certainement commander à nouveau.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Cher client,

Vos commentaires positifs nous permettent de savoir que nos efforts sont appréciés et que vous êtes satisfait de nos services.

Bonne journée!

Thumbnail of user frederickj81
3 reviews
0 helpful votes
December 16th, 2021

An excellent store of high-quality and stylish clothes, a huge selection, excellent service, delivery is fast, I will order more

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user andrewg1345
3 reviews
0 helpful votes
December 16th, 2021

Nice store, website very easy to use, easy to place an order and pay, excellent service quality, will be ordering again!

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.

Business History

Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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