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YOINS has a rating of 3.79 stars from 1,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 1st among General Apparel sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
4,345 reviews
I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.
It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!
Some item were not as they looked on site.
Have previously bought from yoins
I like some clothes that were on Yoins site.
Have previously bought from yoins
Looks good but Not the best quality. Also size is too big
A lot of clothes
A lot of clothes
Super
Pour les grand taille
Cher client,
Merci d'avoir choisi Yoins.
Si vous avez des questions, n'hésitez pas à nous contacter à tout moment. Veuillez nous contacter à vipservice@yoins.com？
Meilleures salutations,
Équipe Yoins
Pour les grand taille
Best fashion store to shop online. They will give Amazing Profuct always in amazing process. I am very happy to purchase with them
Loved shopping but considering what i had to pay after not worth itLoved shopping i wish i could but more... will return soon for sure. I hope it will not take long to arrive now
Loved the clothes on a friend
Loved shopping i wish i could but more... will return soon for sure. I hope it will not take long to arrive now
Loved the clothes on a friend
Sometimes clicks weren't reflected and website was heavy.
From the IG ad
Looked cool
Dear customer,
Thank you for choosing Yoins.
Thank you very much for your feedback. We will inform our developers of the system. We also recommend that you check the network or change your browser to try.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Sometimes clicks weren't reflected and website was heavy.
From the IG ad
Looked cool
When I order enough items to qualify for "express shipping" and one or more items are back ordered, those items get shipped "standard shipping". This causes huge delays in the delivery dates. Not good.
The 3 star review is because of losing the express shipping because of splitting the orders.
Dear Dennis,
So sorry for the trouble.
Here is our split policy: https://www.yoins.com/Yoins-Why-we-split-your-order-a-100.html.
As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and send the available item(s) firstly. Please note the shipping method of sub-order will depend on its amount and your sub-order will be shipped for free. Hope that you could understand it.
If you still have any problems, please try the bellow ways to contct us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Grace
My first order from Yoins went ok. I kept two out of the three items. I was not aware items were being shipped from China. Took several weeks to receive, and return process was frustrating. You have to request to return item with a picture of item, which I thought was odd. Then they email back telling you can send item back. Emailed return postage and again have to take a picture. Then wait... for credit. Probably will not use them again, even thou they have cute products.
Dear Teresa S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
The first time I ordered the quality was great so a few months later i ordered 2 items... what a disappointment. Quality was poor. Process to return long and complex. Wouldn't recommend to buy from here. Overpriced for really poor quality. One dress arrived like a
Scrunched up ball
Dear Michelle g.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
Wrong size, order number *******, sku number in photo also sku b*******/poa*******bg1904c2 thank you
Dear Jammie,
Thank you for notifying us of your complaint about the size issue and we are sorry to hear that the item does not fit you.
But we are afraid to tell you that we did not send a wrong size to you. We check that the size you ordered is US size 2XL, tag size (Asian size) 3XL. Due to international size conversion, sometimes the tag size might be different from the size you ordered. And you can see this in the item page after choosing the size you want.
Therefore if you find the size you ordered is different from the tag size, that's because the item you received is in Asian Size. The Asian Size you received is equal to the size you ordered. You can check our size guide at this link:
https://www.yoins.com/Yoins-Size-Guide-a-46.html
And we will responsible for if there is over 3cm/1.5 inch of size inaccuracy. For the size problem you mentioned, we have sent an email to help you deal with this matter, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Looking forward to your reply.
Yours sincerely,
Yuki
I ordered two items. It turned out after few days that one of them is out of stock. Firstly i was talking with one of the girls from Yoins that I think was working for her first week. Then after 3 weeks (!) I wrote in support window on the website and finally I got conected with Ada who is somebody informed and competent! I hope my order will get as soon as possible to me! And thank you Ada for solving my problem in 3 minutes! You rock!
Dear Ola c,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Rachel and her team are extremely helpful and very professional. I had problems with my order and she certainly went the extra mile to give me a solution.
They have no control over the delivery time... which certainly SUCKS, but Rachel explained to me the possibilities once my order got lost and she was extremely helpful.
Regarding their products... which I finally got two months later... literally... well lets say they look nicer in the webpage.
Dear Nata Q.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Have a nice day!
Best regards,
Iris
Sunny was kind and helpful about how to properly return my order, as well as answered my questions professionally. However, I was not satisfied with my shipment and the quality of the products sent to me. I was pretty disappointed and expected better quality regardless of the great prices offered on Yoins. I'd rather just give an honest review and I'll give Yoins another chance!
Dear Pia S.,
We are glad to hear that you are satisfied with our service and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（ anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
It says 5-7 days and it never happens. My item was delivered almost a month after the online purchase. The company should invest for a better service in that matter. I am always buying online and other companies from far away make it on time or at least let the client know if its gonna take 3 weeks or more.
Dear Monica R.,
Thank you for your comment.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Bad
Dear customer,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
Ada from chat customer service is great! Helpful and competent! I never knew the items were out of stock when odering, and if I never reached out to Ada, I would've waited a long time for all of the items to arrive at once. Which obviously is misrepresented on the website with the fast delivery time frame. With Ada's help, the alternative is that my out of stock items will be shipped separately later, when they restock. I have not seen the quality or size of the garments yet, but will review again when the time comes!
Dear veronique b.
Thank you for your feedback and your approval of our service.We always are improving our service and products. Due to the hot-sale, sometimes the sale volume in fact is larger than our inventory.
We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size.
Now your order was split into 2 orders. The unavailable items will be sent when they restock. When the parcel is shipped, we will inform you by email.
For the in-stock items, the parcel is being processed now. It will be sent out in 24-48 hours, the inform email will be sent later with tracking number.
If you have any other further queries, please feel free to contact us. https :// www.yoins. Com/Yoins-Contact-Us-a-33. Html
Look forward to your next review.
Best regards
Olivia
Ordered three outfits and two have come it's been almost a week since thy arrived and the third one I ordered at the same time has not Arrived and is on the tracker as back ordered I was pleased with the service up until this point what should I do?
I was extremely unhappy and disappointed. It was my first time using YOINS and was so looking forward to my clothes that I ordered 2 months ago. The package didnt arrive and I had to get a refund. Yuri was very helpful in trying to ensure I still have a positive experience with the company; but I remain disappointed in the fact my package didnt arrive and is lost
Dear Deneel L.
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you. Sorry about the inconvenience caused in delivery, and we do our best to improve this issue.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I loved all the options, but the customer service was terrible. It is frustrating to apply for returns as you have to do each item at a time and must submit photos and reasons for each return.
Dear Lindsay R.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Good customer service and very fast delivery if you spend more money and select express delivery. Otherwise it takes almost over a month to receive your order.
Dear Naz R.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Jammer dat het maat per 2 maten gaat. Ik heb bijvoorbeeld een 36, maar moet in dan 34-36 nemen of 36-38?
Als ik 34-36 is dit te klein en 36-38 is dan weer te groot. Dit is het enigste nadeel. Anders is alles heel goed, goede levering, goede kwaliteit, goedkope prijzen,...
Beste Layla D.,
Bedankt voor je reactie.
We zijn blij om te weten dat je een goede ervaring hebt bij het winkelen bij ons. Onze excuses voor het ongemak veroorzaakt door het probleem van de grootte, en we doen ons best om dit probleem te verbeteren. Bedankt voor uw feedback en begrip. Als u hulp of behoefte heeft, neem dan gerust contact met ons op.
Ik kijk weer uit naar uw bezoek.
Beste wensen,
Polly
I ordered e items and one was way too big, and another not so appealing as it was on model... going to return the 2. The other was great!
Variety & value!
Style & price
Dear customer,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
Variety & value!
Style & price
I had no problem with the customer service with Yoins. They were very helpful and replied back to me as soon as possible. I feel confident that the products I order will be of good quality. I am looking forward to shopping on this website in the future. Thank you so much for your customer support
Dear Deena R.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
It looks like I was lucky with my order. I did receive my order within about 3-4 weeks after placing it. A couple of the sweaters I had ordered were excellent quality for a pretty decent price. The other two items I had ordered weren't the quality or even same material I had expected; the one didn't even really look like the picture that they showed online. They still weren't ugly and I will wear them but they definitely reflected the quality you'd expect from REALLY cheap items and although they were on a good sale, they still weren't THAT cheap. I'm glad I used the size reference chart for each item because it is different for most. Since the company is based in China their sizes run a bit smaller than the US so it's important to check the size reference chart for each item. One thing I didn't like is when I went to write reviews on the items, YOINS reviews it first to see if they'll "Allow" it on their site; so keep in mind they filter those in their favor. The two shirts I didn't write a 5 star review for, the review never appeared on their website; I'm guessing they only allow positive reviews. I'm always scared to order things from out of the country so I depend on reviews. After seeing reviews on here I was honestly worried if I'd even receive my order; lucky for me, I did. Overall I had a decent experience with this company and hope if I ever try to order from them again that it will be the same or better.
Dear Kaci W.,
Thank you for your detailed and actual comment.
We are glad to know that you are still satisfied with us as a whole. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
I purchased a leather-look jacket and when it arrived (fairly quickly) I was extremely disappointed as it did not look like the ones on the website. I took a photo and sent to them to show how different the fabric and colour looks and they said it was because I photographed it in natural light. I can tell you, no amount of light could make this jacket look like the ones online. The fabric is completely different and so cheap and ugly. Yoins offered a 30% refund, which was done quickly once I accepted, but I'm still stuck with this awful jacket and won't be shopping here again. Guess the op shop will get a brand new jacket.
Dear Kristy G.,
Thanks for your order. We are sorry to hear that you are not satisfied with the item you ordered. Please do not worry about it, we promise we will solve this problems for you.
Could you please send your order number and the SKU to us (cservice@yoins.com)? We will investigate this product and diagnose the problem for you. Please do not worry about that, we will take the responsibilty and will offer the best solution for you.
We apologize for all the inocnveniences caused.
Wish you a nice day.
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear customer,
Thank you for choosing Yoins.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team