• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

Overview

Yodle has a rating of 3.81 stars from 2,030 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 1st among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service and amazing innovations!
  • Great customer service and understanding of a business owner's needs!
  • 2018 Customer Choice Winner

Critical highlights

  • Yodle advertises this studio as closed and with a bad phone number.
  • I received a cold call from a sales representative (Matthew) and he was rude right from the beginning.
  • I never got to try the service because the sales person (Austin Lipp) was very pushy and rude.
How would you rate Yodle?
Top Positive Review

“Good Service”

Márcia A.
9/28/23

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Top Critical Review

“Don't Use this company”

Jim J.
4/29/21

I have been with Yodle for about 4 years now. Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly. They do not help your business grow or increase your seo or organic ratings. When you call & question them they become rude beat around your question. They say one thing & do not follow thru. They were bought out by web.com about 1 year ago no improvement. Look else where as I now have signed up with another.

Reviews (2,030)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user markh3672
2 reviews
0 helpful votes
May 25th, 2022

Straightforward and user friendly. Gave an explanation in detail and made sure I understood everything before continuing

Thumbnail of user laurav172
1 review
11 helpful votes
November 11th, 2019

This Asian online store has the best and most selection when it come to everything. Great details and reviews from customers. Love to know that the items are real. Services are great too.

Thumbnail of user jeffm61
1 review
1 helpful vote
June 23rd, 2014

I’ve had a good amount of both calls and emails from the program so far and a decent number of these have translated into actual clients. I’m relatively new to Yodle but I’ve managed to add a couple pictures on to my website through their dashboard feature and upload contacts to keep track of the clients I’ve gotten so far. They also offer a social media feature where I’ll be able to attach my Facebook business page to my site as well. Overall, I’ve been very pleased with their customer service and having one specific group of people handling my marketing program day in and day out.

Thumbnail of user barbaram33
1 review
1 helpful vote
January 2nd, 2014

I am an accountant and so far the results and leads have been good. My account manager, Hillary, is GREAT! I am looking forward to tax season to see how many new clients contact me through Yodel. I am hoping that I will be back to rate it 5 stars in a couple of months.

Thumbnail of user teriy3
1 review
13 helpful votes
February 9th, 2016
Verified purchase

My start with Yodle was a bit rough. But they have more than made up for that in my book! The customer service is outstanding! They make it personal, and all about me and my business! They have provided customized and individual attention, so that I could really learn how to make the most of their tools. The best part is that I am seeing the difference, and my business is being "noticed" by Google! Thank you to everyone at Yodle!

Thumbnail of user marka96
1 review
0 helpful votes
February 10th, 2015
Verified purchase

Support in getting my internet presence optimized has been very good. Yodle reps are knowledgeable and very patient when helping me get through the set-up process. I can't wait to begin realizing the benefits of this customized multifaceted business improvement program.

Thumbnail of user eileene9
1 review
0 helpful votes
September 7th, 2016
Verified purchase

Prior to working with Bonnie I would have given Yodle 1 star. Her excellent, patient instruction is extremely useful and showed me parts of the program and dashboard that I had no idea existed. Now I'll give Yodle 4 stars. Bonnie actually deserves the credit, now it's up to me to do my part and wait to see if the program really works it's "magic".

Thumbnail of user jamesk80
1 review
16 helpful votes
April 1st, 2015

Yodle has been a great company to work with. After trying many different SEO companies who promised us the moon and back, we tried Yodle. They provided an increase in our sales volume as we were also able to track where our calls came from and how our employees handled those phone calls. These are great managerial tools to help you focus on what areas and customers to target. This company has been a great tool to have in our advertising arsenal.

Thumbnail of user louk179
1 review
0 helpful votes
April 16th, 2016
Verified purchase

Paul was really helpful. We went through the dashboard together and he gave me simple instructions about what I need to do to get myself out there with potential clients. 2016 will be the year my business takes off.

Thumbnail of user paulk85
1 review
1 helpful vote
February 21st, 2015
Verified purchase

I was prepared for a difficult conversation but Treavor made it easy. He could not do what I needed himself but he provided outstanding help and I am sure the issue will be resolved satisfactorily.

Thumbnail of user jenniferb51
1 review
1 helpful vote
November 13th, 2013

Yodle has a very straight forward and user friendly interface for those wanting to get a handle on their SEO. This is a great way to get familiar with the capabilities of pay-per-click advertising and see how potential clients are finding your business. By offering recorded calls you can monitor the type of clients that are reaching you and also find out how to better close a sale from the staff side. I have appreciated the ease of tracking our leads and am confident that it has helped patients find our office more efficiently.

Thumbnail of user path42
1 review
1 helpful vote
January 8th, 2014

I’m new with Yodle and my season (tax season) hasn’t started yet, so it’s too early to expect a ton of work but I feel confident that things will roll out nicely and I already have a potential client. I like the structure of my website and I believe that it’s going to work for me. The people at Yodle are also really nice and constructive

Thumbnail of user carolk31
1 review
1 helpful vote
February 17th, 2015
Verified purchase

The staff person I worked with was very helpful and patient with my lack of competence navigating through the process!

Thumbnail of user jamesh153
1 review
0 helpful votes
February 17th, 2015
Verified purchase

We have been a Yodel customer for several years now. We believe the costs certainly out way the ROI. Two thumbs up.
J. D. With Delaware Moving and Storage

Thumbnail of user scotts87
1 review
1 helpful vote
May 23rd, 2014

It's a little early in my experience, as I haven't had any business come thru as of yet... but they are very communicative and set the right expectations. Hopefully my money will be well spent eventually...

Thumbnail of user juani51
1 review
0 helpful votes
March 13th, 2015
Verified purchase

I have been with yodel for one month and I have already made a sale. Great way to get web present.

Thumbnail of user carenj
1 review
2 helpful votes
April 13th, 2015
Verified purchase

I was having a tough time uploading my over 800 contacts from my e-mail to my Yodle account. I tried the direct routes on Yodle's help page to no avail, and before giving up, I e-mailed customer care asking for a call. Within an hour, Jordan Sanchez was on the phone walking me through the process. When he and I got the same outcome, he quickly conferred with an IT colleague and they solved the problem! Kind, empathetic, calm and rational customer care made me happy that I chose Yodle. I'll call customer care again without hesitation!

Service
Value
Quality
Thumbnail of user jeremyb35
1 review
1 helpful vote
May 22nd, 2014

I had yodle for a little over 3 weeks now and it generated 3 leads. It's too early to say, but it's worth a try. They followed up & gave regular tips on how to get more leads. I think they know what they're doing. I just hope that that they will be fair in their dealings & deliver what they have promised.

Thumbnail of user rodneya15
1 review
1 helpful vote
May 11th, 2015
Verified purchase

I am extremely pleased with the marketing program, overall wide array of options to increase the business online exposure. I look expectantly to see a robust growth in business in the next few months.

Thumbnail of user alr37
2 reviews
0 helpful votes
April 4th, 2016
Verified purchase

Learn alot in a few minuets... just have to follow up

Thumbnail of user davidh141
1 review
1 helpful vote
December 11th, 2013

They have been great to deal with on the phone or via email. Any changes to the website that I need to make are done pretty fast, and they help you with deciding if something will look out of place or flow good. The SEM part of it is great, has generated a good amount of business for me in the first year of starting a new company. I will continue to use Yodle with my SEM and website hosting.

Thumbnail of user rodm29
1 review
0 helpful votes
October 25th, 2014
Verified purchase

Yodle's customer service has been energetic and responsive. My firm's advertising with Yodle has more than paid for itself.

Thumbnail of user rayf27
1 review
0 helpful votes
April 26th, 2016
Verified purchase

Yodle has been very helpful in rasing our internet presence. Would reccomend them to help with the marketing of your buisness.

Thumbnail of user brendap13
1 review
0 helpful votes
January 29th, 2015
Verified purchase

Great customer service and one on one technical support to walk you through the process

Thumbnail of user jimin2
1 review
4 helpful votes
August 11th, 2015
Verified purchase

Great job designing website and getting my name out there. 1 star off for the over excessive amount of time required on the phone. Almost 2 hours initially, then they call and require you go through phone training of their CUI. Although I explained that I understood it all, they insist. Then it's another hour as they walk me through what I already know.

Other than that, it's grown my business and I would recommend it.

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From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

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