Yodle

They have charged my small business over $900 a month to establish a website and to drive leads on google. When I had my now internet savvy children check out my small business google account as my business has been suffering it was barely populated, not complete, not linked to all of the other websites- yellow pages, uber, yelp, etc. Whenever I have complained with yodle their response is that I need to pay more and more money. Complete waste of money. Do not use.

This is not so much a complaint against Yodel but a complaint against their delivery drivers.

One particular driver is bad mannered, argumentative & lazy.
He refuses to deliver items to residents accomodation expecting to dump them at our concierge office.

Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour.

My boyfriend started a business and found Yodle and was promised all these things and that his business would be listed on the first page of Google if he has 3 good reviews. The website design was horrendous. We're still on page 4. He's complained several times about the company name that they messed up on. It's cost us more than we can afford. He's currently cancelling.

I just had the exact same experience. I paid almost $2k for 6 mos in advance. After that i never heard from anyone until May 5th where they charged my account $299. I called to tell them I didn't get anything from their service and wanted a refund and they said no refund for this months charge. That is BS. Not only poor product, poor representation, but they should sent a notice of upcoming charge. It like stealing money.

They've been charging me forever... they never call me to check on me, never emailed me, never sent me a letter, just kept charging my card w/o my consent--and then they did nothing worthwhile for my business. When I tried to cancel, they made it hard on me to cancel too!

As a 4 month customer of theirs, and an upstart business I was ensured first page listing on the search engines and received none. I was also informed that they would work to ensure I would get more new clients with their services, which I received NONE! And when I finally was informed on my services they said I was on the first page "just not for what I wanted" as she said I've spent $750 with them and have gotten no return on investment.

Paid for a few months of advertising for property and casualty insurance. Received about 40-50 calls and not one of them was anything remotely close to insurance. ALL WRONG NUMBERS. They changed my display number and this still occurred. Called to discuss my displeasure because we haven't received one call that would allow us to attempt to quote or sale a policy. Spoke to someone that tried to offer us more advertising. See summary below of what was explained to me around the beginning of our campaign. Why would you even sell me this if it wasn't going to work initially? Also, I will never do the online advertising with ANY company unless it's directly through YP.com where I know how my money is spent the correct way by my representative reviewing it for. And please, oh please, reply with a snide comment like you did on another post saying you do not know if this is a competitor or a client, and I'll gladly post my business name and account number. I actually hope all of your competitors read this too because I've been receiving multiple calls from them saying they see I'm with Yodle.

Out of our total budget, we are only spending $150 on ad words a month. That's $5 a day. Derek from Yodle just told me that it is worthless. Since we running all of the "ad words", that $5 a day they are budgeting on those words, gives us nothing. He also said with all of our ad words, we prob are not getting any. He also mentioned that the photos and reviews are for "Organic" web leads, which does not effect our phone campaign leads, but only clicks to the website.
I explained we received 13 calls total and 95% are the wrong number. The only reason this isn't 100% is because I cannot get a hold of the a number or 2 that called, but didn't leave a message. 3 calls today from the same woman wanting terminex.

Just trust the feeling in your gut that says STAY AWAY, and do it. I've been with Yodle for 3 months (due to my agreement), and have gotten ONE lead, who did not show up to his appointment and wasted my time. I've dealt with numerous spam callers, time lost dealing with Yodle, frustrations over my Adversite being shown in search rankings rather than my actual website (which I spend a lot of time on!). I knew I should have stayed away, but was tempted by the alluring promises of the sales people. Don't lose your hard-earned money!

Talked to their representative for a while because I wanted to check out what they had to say. The representative would never answer my questions directly. He was very pushy. I ended by indicating that I would check them out and if they wanted to follow-up with me later they could call back.

They did and was extremely rude to my customer service representative and my wife. He ranted and made demands. No customer service skills what so ever. I checked them out and I would stay away. Same scam different name.

After reading dozens of these reviews, now I understand why I've been receiving so many unsolicited and illegal marketing phone calls on my celphone number (which has been on my state and the national do-not-call lists since the day I got it in 1997) from Yodle. And I was really surprised at first to see that the ratings chart was a "bathtub curve" (the opposite of a bell curve), but after reading reviews I saw why -- Yodle appears to have stacked the five-star reviews with shill reviews. Add to that -- "Syvenna" and Radley Moss ask the more vociferous complainants to call them to discuss problems -- but not on a toll-free number. Instead, it's on the disgruntled customer's nickel.

The reason I'm writing this? I got email SPAM through careerbuilder.com from Yodle. They want me to sell ads for them. Well, after being illegally phone-SPAMmed by them for the last two years, and now seeing what their actual customers have to say... thanks but NO THANKS, both to their proffered services and to their solicitation of employment. And I'll continue my web-based commerce without their meddling, since my inventory turnover is always near 100% in the first 15 days after inventory acquisition.

I recently agreed to a six month contract with Yodle and this has, as far as i am concerned, a total waste of money. My clients are not able to leave ratings of their opinions of my services despite the fact that i have been sending them emails to invite them to do so as per directives from the company. Individuals i know are not able to locate my website. I received a message that i had a lead yet had difficulty retrieving the message and when i emailed back i never received a response therefore i am very unsure whether or mot the individual ever received the email given that my clients who wished to leave a review never received my email invitation to do so. This website has not been helpful at all. Given the amount of money i have to pay now for 6 months i am SO sorry i did not pay a local company to do my website

I have had nothing but issues with this company. Paid way too much money with no return. Upon completing a survey that I was not satisfied, I heard from not one single rep at the company. When I asked for a refund of payment after my contract ended at it was month to month, I was informed that they cannot provide ANY refunds. Read the fine print of our legal contract. Definitely not good business.

First of all they tell you one thing on the call and another in the contract, which makes it hard to cancel service. I was told that I could cancel anytime with no additional charges, but now I'm told that the contract states that their is a cancellation fee,

The major issue that I discovered is that they want you to pay for service for at least 3 months (although they try to sell you on six months) before you see any results. WTF! Why not charge you when the results pour in?

I'll let my AMEX card deal with them. AMEX has always come through for me.

Like many on here my experience begins and ends with the initial sales call, which was overly scripted and painfully time consuming. The sales person felt the need to repeat my name dozens of times throughout the discussion, which always sets off alarm bells in my head, this is an outdated sale ploy that is supposed to gain trust, but in my mind has the opposite effect. When we finally cut to the chase, I suggested that prior to making a $1500 commitment I do some independent research on Yodle and their services, this was met with a rather aggressive sales pitch where the rep began to machine gun their credentials and endorsements at me. I spent 18 years as a corporate purchasing manager, so I know when a sales person is trying to close me and keep me on the phone until they do. If those achievements and endorsements are legitimate why not let me off the call to do my own research? My guess is because I would end up on this site where over 180 people gave them 1 star and many for the very reason I am now.

I don't know if their service is worth the price, or if it will do anything to improve your business, and it appears I will never find out. Whether they believe it or not they had a serious lead in me, but when I had to resort to shouting into the phone to stop the sales rep from talking non stop over me, I knew I would never be a client.

I am a small business, and I have been contacted several time by yodle sales representatives. First, I would like to say that I have dealt with many sales people in the past. I am also a sales person to some extent for my business. The experience I had with the sales person who contacted me (Josh) started off kind of pushy. I am busy so when I get sales calls period I am hestitant to talk long as I do not sit at a desk all day I am out in the field, and my time is precious for the most part. I decided to give josh a chance by scheduling a meeting. I was pretty straight forward with him, but he coaxed me into the meeting somewhat although I admit I was going in to the meeting with a closed mind. During the web meeting he proceeded to talk over me, and not let me finish explaining myself which was very rude. It was certainly not any way to gain my business, but I was polite and I proceeded to listen to the presentation. After telling him multiple times I did not want to take on the monthly plan or 6 month committment he proceeded to continue to try to sell me he even lowered the pricing which is common to any sales agent I speak with. I remained calm, and after almost 2 hours he finally realized that nothing he could do was going to get me to make a committment so he proceeded to get real angry, and insulted me before basically hanging up the phone.

I've asked to terminate my contract due to not only a data problem but with the overall results Yodle provides. I have comparative data from others in the industry and in close proximity. Their results for PPC are significantly better.

Yodle is a set it and forget it. The account rep has changed at least three times in one year and there is no consistency between what each recommends. You really need to provide your own analysis and recommendations to them to optimize your results. If they will do it. Unfortunately my account is locked down so I cannot increase the frequency of report generation (weekly and monthly) and add other metrics for comparison as other vendors provide.

I have a signed contract for 12 months and I am asking to be let out of it two months early. Unfortunately they are not willing to do that. They did offer to try for one more month but I felt like my case warranted immediate termination.

The message below was received from Yodle in March 2015. They admit to data problems. We are only now realizing the extent of the problem. They will not admit to the data issues being a breach of contract.

"I wanted to reach out and let you know of a recent analysis we did on your website. When testing some back end formulas we realized that the contact form on your website is not routing properly into the Yodle Live website.
What this means for you= the email leads are still being routed to the email address you have on file with us, however it is not synching with the Yodle Live dashboard. Therefore you can't get an exact lead total or ROI because the email leads are not being counted."

I would not use Yodle again. The price is too high, service to low and lack of accountability by anyone in the organization speaks to their level of customer service.

This company is using hard sell tactics to get agents to sign up. Here is their new trick, contact you through your Zillow or Trulia profile because they know you will answer the phone when you hear you have an incoming lead call right? Sales people won't take NO for an answer, very irritating.

FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD
LIES LIES LIES LIES LIES LIES LIES LIES LIES
RESULTS 000 RESULTS 000 RESULTS 000 RESULTS 000
CALLS TO ASK ABOUT PROGRESS AND RESULTS WHAT IS THAT?!
CHARGING YOUR CC WITH PERMISSION OR SENDING YOU BILL WHAT IS THAT?!
Do not do it, don't be naive as I was. But if you do, remember I called you a fool first.

Just like Nemo... lost clown fish.
CoRey started off on me and despite the mediocre reading skills displayed as he worked through the obvious scripts, I was on the hook. But... I sell, therefore I am and I do not need to advertise. I've done a little as a trial but I don't really care to have unnecessary bills.

Stage 2, the rep wanted to get me in front of a computer so I could be presented with the opportunity to spend my money. He could not make it to our appointment so a super douche named Matthew called me and attempted to close a deal I told him was not gonna happen before I got a chance to investigate the program. Long story short, I flushed the douche.
Here'are proof that they must suck and can't deliver... just look at this site. They claim to do something for your business but they can't do it for themselves! Lol

THE WORST DECISION I MADE. DON'T GET YODLE.

Don't do it! I signed up, then got their training, wanted out. They wouldn't let me. Now I pay $$$ for a webpage that I don't own and hasn't produced any leads. Literally the worst business decision I have ever made. I still have 2 months left and wish I could get out from under them because it's expensive!

UPDATE -- They took over 24 hours before they replied to this review -- I email them instantly -- Over another 24 hours I still have no response. Please listen, they don't help, they don't respond, they literally just take my money and leave me with nothing! Run now!

THE WORST DECISION I MADE. DON'T GET YODLE.

Talk about pushy sales reps. This company preys on other companies that have no knowledge in technology. They makeup their own pricing on the fly. The price they came up with was a cut and paste of different services from godaddy, yellow pages and other that came to over $1100 a month LOL. 6 MONTH REQUIRED TERMS MINIMUM. Advertising so good they lock you into a 6 month contract.

You should NEVER do business with a company that will take control of you web presence. They will make you use SEPARATE DOMAIN NAME, SCREW YOUR BRAND. If you part ways with this company all the link juice (backlinks, social mentions, etc) you would have had is GONE. Im surprised they dont require you to use a different phone number as well.

I had no intention of leaving a review until the sales rep decided to try and force the sale.

UPDATE. 1-6-2016
If you receive a call from yodle I suggest you tell them you are out of business.
Now they are calling every week.
First they tell you that they don't want to take your valuable time, then its IM NOT TRYING TO SELL YOU ANYTHING but now that I have you on the phone I want to take 60 secs to tell you blah blah.
Yodle is adding fake 5 star reviews to pad all the bad reviews! Look at all the one sentence reviews about the site. FAKE FAKE FAKE. +1200 reviews LOL?

We are an Interior Design Studio in Miami. From the time that we originally purchased, which was in March, no one from Yodle ever cared to check on the status of our marketing campaign, until I reached out to them in September to cancel.

From March to September, we only received 8 leads, and all of them were wrong numbers, solicitors, or contractors looking for work. The SEO keywords that they focused on were so irrelevant for our business, and we weren't even ranked in the top 35 for any of these keywords on Google over a period of 6 months.

Yodle billed us on the 5th of the month and I cancelled on the 7th, and they refused to give me a refund or even a prorated amount for the month.

I spoke with one customer service rep, and 2 account managers, Sheila Kelly & Chuck McCann. They were actually very nice but couldn't resolve my billing issue.

I try to gove business such as this one the benifit of a doubt. Yodle seems to be expecting me to pay $199/month only for me to put in all of the work and get nothing From it. BBB will be contacted if I dont see leads coming in with in the next 3 weeks.