BEWARE PAYING ONLINE,,, I asked for assistance in April to pay my bill. I was directed to a site online. They helped me complete the transaction.
What I was unaware of was that by paying online my card was signed up for payments to be taken from my card the 1rst of every month.
I did not catch the charges until August. I contacted the YMCA concerning the issue.
I NEVER EVER WOULD HAVE SIGNED UP FOR PAYMENTS TO COME OUT OF MY ACCOUNT ON THE 1RST AS I DON'T GE PAID UNTIL THE 4TH.
ALSO, I WAS BEING CHARGED $37. AND IN APRIL THE PAYMENT CHANGED TO $18.50 PLUS ONLINE PAYMENT CHARGES.
They did refund $18.50 minus the online charges because those are non refundable... but basically inferred I was an idiot because I didn't read every word on the page or disclosure.

I tried to tell Margret there was a problem with their online program. I do not believe I am the only person effected.
They got this New 360 page which is totally confusing as I was told I needed to pay on there. I am not sure why they have 2 pages for the YMCA to get info and to find out their schedules, make payments and so on. Why not just have it all on 1 site?
I have been going to the YMCA since I was 5yeaars old with my father. I am 65years old. I LOVE THE YMCA. IT HAS PROVIDED MYSELF AND MY FAMILY WITHWONDWERFUL OPPORTUNITIES. I RECOMMEND IT FOR ALL OF THE SERVICES THAY PROVIDE AND ALMOST ALL OF THE STAFF IS FRIENDLY, HELPFULLY AND UPLIFTING.
THIS ACCOUNT WAS FOR MY GRANDCHILDREN and now my account is gone.

Toledo one off Tremainsville was dirty, had mold in shower, rude staff. Treated badly. Noone helps!

Most recently rejoined: YMCA. Only to find hostility. Reason for joining. The use of shower. One occasion shower out of service with no explanation. Except the incompetent maintenance employee could not fix it. Next: On: March 21,2016, spoke with two incompetent at will employee managers: Mr. Weezer. Ms. Berrie. I asked them to not have their at will employees address me by first name. They claimed they would leave a foot note. March 28,2016. It appeared strange: At will employee front desk clerk: Chance a male white adult. Went into the male locker room. It did appear suspicious. When he was finished showering he stood by the lockers and squatted around with his zipper down. The motive and intent is unknown. Although it did appear to be gay. He yelled out my first name prior to leaving the male locker room. As follows: " Are you almost done, he then yelled out my first name". This was March 28,2016. Monday. I called that same day spoke with at will employee manager: Berrie. I informed this manager I wanted to cancel my membership. Also to reimbursed for the amount paid. I paid for three months. I'm not using the gym. So if service is not rendered I should be able to be reimbursed. She claims I can't be reimbursed. This is a so called Christian based company. There is no reason I can't get reimbursed. It was formed in: 1844, by: George Williams. In London. Supposedly it started out Christian based. Not too also mention some of the gym members are arrogant. Some block the exit of the men's locker to pose. Even after you, say excuse me. To give the impression they want to instigate provocation. Next: A. K. A. Alex a so called at will employee. His so called job: Is a physical instructor. I had to ask him not to slap my shoulder or any other part of my body. Why do we have to ask any at will employee to not commit a act against public policy? California Penal Code: 240. He stopped. Yet the very same day: The male white adult named: Chance yelled out my name, it was strange that Alex looked in the mirror prior to: A. K. A. Chance yelling out my name and gave a smirk. What was the motive and intent? Was it because it was part of some scheme for constructive discharged. For retaliation for making a complaint? California Labor Code: 6310. Or constructive discharge? California Labor Code: 2922? Harassment is suppose to be an act against public policy. California Government Code: *******. The proper way to address a customer is: Sir or Ms. Then by the last name. I already wrote up company with: Better Business Bureau and Consumer Affairs. I asked the manager to cancel membership. She said so gladly. However: Is refusing to reimburse me. If I am not using the gym. I should be able to get reimbursed. Or its theft. Not Christian by action. Will write up this franchise and all the rest. Why? If any customer go's to the manager and asks to not be called by first name its not a unreasonable request. The excuse: Lame duck, empty suit manager: Berrie provided was: ( It will take time). Thats because she can't do her job.