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Yext has a rating of 4.21 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings, and great experience. Yext ranks 16th among Marketing sites.
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My food was great, hot, fast! The manager Mystical checked on us how the food was and offered us more breadsticks! Love this place will come back!
It all started because I wanted my business to appear on Alexa. To do that it has to be on Yahoo. To get on Yahoo you have to be on Yelp and use Yext because Yelp may or may not send your listing to Yahoo. Yelp is worthless anyway because nobody uses it. So, Yext will charge you at least $500 for it's lowest level listing to get you on such coveted sites as "hotfrog" and "citysearch" which again, no one uses anyway. You run a search of your business with them and they show you all the sites you are not listed in, or something is wrong with your listing, even though you know it's not true. For instance, I knew I had a strong Google, Facebook and Bing listing, but Yext said I didn't. So, I figured, what the heck, I will fork over the $500 this one time and see if it makes a difference. They show that within 24 hours nearly all of the sites are now updated with my information. About a week later I go to one of the sites and it prompts me to run a search for my business. Guess what? I am not found, so they will scan my listings for me. And wow! My business is missing from all the big sites, like Google, Bing, Facebook, Twitter, and... HOTFROG! And all I have to do is sign up for YEXT to improve my business rankings. So, this is an endless cycle they have you running around in never to return. You need Yext no matter which way you go - only Yext can save you. But guess what? Yext doesn't do squat. Alexa still can't find my business when asked for a local recommendation but she can give my address when asked for by name. Then again, who uses Alexa for directions? People use Apple or Google maps and my business has been on there for years. So, audios Yext.
Things were a little confusing after my companies Yext purchase. There was no receipt and I didn't receive a login after processing the credit card. They redeemed themselves with their customer service over the phone and I was granted access to our account quickly. I'd like to thank them for their help!
Hi Gavin,
Thanks for your feedback! We'd like to make your Yext experience better than just "okay." I have located your account and an agent will reach out to you shortly in order to discuss any concerns you may have with your account. If you'd like to contact us, our support team can be reached at (888) 921-8247 or by emailing support@yext.com. We are here Mon-Fri 9am-5pm EST.
Best,
Supervisor of Client Support - Yext
We now have two businesses on Yext.
Speed: The listings start going live immediately after you pay, and it takes a few days for your information to populate throughout the networked directories and sites.
SEO: We were able to measure a quick SEO boost from the 20% of the links that have SEO value (not all 50 links have SEO value).
50 Extra Websites Where they Can Do Some Good: But the greatest value is having a very strong appearance in searches where you might otherwise have not been outstanding or not visible at all. Despite fairly strong websites and SEO presence for both of our first two test businesses, we're finding that the Yext network sites might see as many as 200 related searches per month for our little, local, rural test businesses. It's easy to make an argument, that if actively searching customers are in those directories, we want to have an impressive presence. Yext has lived up to all their promises and answered direct questions directly.
Not Extortion: I read a number of other reviews that accuse Yext of extortion for offering a paid service to correct incorrect data on their "Partner Sites." This is incorrect, because Yext does not own the "partner sites." It's not extortion to get paid to fix a third party's mistake. Partner sites only means that Yext has an agreement with that site to allow Yext to insert very informative directory listings and to suppress information that Yext customers declare to be wrong. Yext provides a free service to help you see if important directory listings are missing or incorrect. Then business owners have a choice. Create a profile with each of those websites, manually, one at a time (because they are all separate businesses), or pay for a Yext account to upgrade and correct all of those listings at once.
Tip for consumers:
Don't order it with the expectation of updating listings and then cancelling it. Yext works by inserting their frames over the directory's normal display. Yext serves all the new, correct, and enhanced information off their own servers. The majority of updates and all the enhanced information will be lost when / if you cancel the subscription. Think of Yext as a hosting provider that can get your website in 50+ important places to give you a competitive advantage.
I received a few good reviews from customers, but thought I would have received a better response considering the amount I paid YEXT for a year.
Gain trust and grow your business with customer reviews.
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Thank you for your review. We're happy to have you as a customer, and glad our Customer Service Team was able to help you!