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Yext has a rating of 4.21 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings, and great experience. Yext ranks 16th among Marketing sites.
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My food was great, hot, fast! The manager Mystical checked on us how the food was and offered us more breadsticks! Love this place will come back!
It all started because I wanted my business to appear on Alexa. To do that it has to be on Yahoo. To get on Yahoo you have to be on Yelp and use Yext because Yelp may or may not send your listing to Yahoo. Yelp is worthless anyway because nobody uses it. So, Yext will charge you at least $500 for it's lowest level listing to get you on such coveted sites as "hotfrog" and "citysearch" which again, no one uses anyway. You run a search of your business with them and they show you all the sites you are not listed in, or something is wrong with your listing, even though you know it's not true. For instance, I knew I had a strong Google, Facebook and Bing listing, but Yext said I didn't. So, I figured, what the heck, I will fork over the $500 this one time and see if it makes a difference. They show that within 24 hours nearly all of the sites are now updated with my information. About a week later I go to one of the sites and it prompts me to run a search for my business. Guess what? I am not found, so they will scan my listings for me. And wow! My business is missing from all the big sites, like Google, Bing, Facebook, Twitter, and... HOTFROG! And all I have to do is sign up for YEXT to improve my business rankings. So, this is an endless cycle they have you running around in never to return. You need Yext no matter which way you go - only Yext can save you. But guess what? Yext doesn't do squat. Alexa still can't find my business when asked for a local recommendation but she can give my address when asked for by name. Then again, who uses Alexa for directions? People use Apple or Google maps and my business has been on there for years. So, audios Yext.
Well developed sales process and on-boarding process, all the rest not so good. Need to wait months for issues to be finally looked into, duplicates are not being suppressed, info is incorrect on some listings... very disappointed with Yext
1st year with them yielded me NO results. I was automatically charged for year two. I called as soon as I saw the charge and was told it would be credited. Next month no credit; called again. They said they had no record of my first call and could only give me a pro-rated refund from year two. Poor customer service and possible shenanigans.
We appreciate your feedback, Joe and would like to apologize for any miscommunication that may have occurred. We understand that you spoke with our Support Team, who were able to explain how our auto-renewal process works and how it is laid out in our terms and conditions. These terms are available to view at any point throughout your Yext subscription just as you have the ability to cancel at any point, and when logged into your Yext account, the renewal date is displayed along the right half of the page with your subscription information. Additionally, we keep strict records of all correspondence via both phone and email and have no record of your first attempt to cancel. Again, our apologies if there was a miscommunication here. Lastly, we also welcome any further feedback you have regarding our services and why it wasn't a fit for your business. We will have our team reach out to you again to speak with you. Thank you again for leaving your feedback.
Your site was great. Your account serivce great.
However my investment was a waste. I saw no rise in awareness. I have no desire to build Yext by posting updates about my company on your site. I realized I need to change MY site regularly. And adjust MY SEO and keywords on MY site. Live and learn.
Hi Dave! I'm glad you enjoyed our product and service - that means a lot to us! And you're right, updating your website to improve your SEO is incredibly important! Keep in mind that building citations with correct and enhanced local listings plays a crucial part in your local SEO. I always recommend coupling that with Yext, as they go hand in hand. Regardless, if down the road there comes a time where your interested in managing your local listings through Yext again, just give us a call and we'd love to give it another go!
Yext may be helpful but business practices not the usual have an auto renewal in policy like many on line scams charged my credit card without contacting me like they said they would i have a right to choose to renewal rather than to it be forced on me and a partial refund is not acceptable likely not to trust them in the future
Tip for consumers:
watch for auto renewal policy
Hi Thomas,
I know we have already spoken privately but I wanted to address your review as well to make sure everything is squared away. Our service is billed annually as a subscription so it is set to renew unless cancelled. Although we notify you about the renewal in a few different ways, most notably inside of your account, I am sorry if you missed it. I know you have already received your pro-rated refund for all of the unused service, but if you have any other questions or concerns about our service or your account we are happy to address them. Remember, you can always contact our support team at (888) 921-8247 or by emailing support@yext.com.
Thanks and have a happy New Year!
Supervisor of Client Support - Yext
The girl on the phone was very helpful and informative. It took awhile to get her on the phone though! My number one problem that i called about didn't get resolved. A work ticket went in so lets see what happens.
My listings are NOT very robust and to date there has NOT been much adtl website traffic.
Hi Wayne,
One of our support reps reached out to you regarding your concerns. I want to make sure you know that the support team is always here for you if you ever need any help! We have a lot of tips, tricks, and best practices we can share so you are happy with the product that we love! If you need to get in touch, our support team can be reached at (888) 921-8247 or at support@yext.com. We are here Mon-Fri 9am-5pm EST.
Best wishes,
Supervisor of Client Support - Yext
Gain trust and grow your business with customer reviews.
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Thank you for reaching out. We apologize for the inconvenience. Our Support Team would like to look into this issue further. If you'd like assistance, please email your business name and contact information to support@yext.com.