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YarnHookup has a rating of 5 stars from 1 review, indicating that most customers are generally satisfied with their purchases.
At yarnhookup.com I found the yarn I had been looking for. I placed an order for $250 and upon purchasing was then given the notice that all 10 skeins were back ordered. I immediately had the fear that it was an online scam since I was not notified of the back order before purchasing. BUT, after notifying the company and getting a personal email response they apologized for the misunderstanding and explained that they are a small company and have to order in most yarn orders of large amounts. The owner, Chad, offered me a discount to re-purchase the yarn and promised a 2-3 day turnaround. So I thank them and want to make sure everyone understands that their website is a bit misleading but well meaning and backs up their promises.
At yarnhookup.com I found the yarn I had been looking for. I placed an order for $250 and upon purchasing was then given the notice that all 10 skeins were back ordered. I immediately had the fear that it was an online scam since I was not notified of the back order before purchasing.
BUT, after notifying the company and getting a personal email response they apologized for the misunderstanding and explained that they are a small company and have to order in most yarn orders of large amounts. The owner, Chad, offered me a discount to re-purchase the yarn and promised a 2-3 day turnaround. So I thank them and want to make sure everyone understands that their website is a bit misleading but well meaning and backs up their promises.
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