Yandy has a rating of 3.65 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, free pair, and next day. Yandy ranks 9th among Lingerie sites.
This company responds to reviews on average within 1 hour
Needed a costume for an upcoming production of the 'Enchanted Bookshop' musical where they said, 'hey you, you're going to play Long John Silver.' I said great but there was suddenly a need to look like a pirate that was really more than a pirate and that made it difficult to make or find a costume until I discovered 'Yandy. ' They had the perfect getup and at a very reasonable price. It quickly shipped and arrived without incident and now I will bring Long John Silver to life. Thanks Yandy. You saved the day!
Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either
Needed a costume for an upcoming production of the 'Enchanted Bookshop' musical where they said, 'hey you, you're going to play Long John Silver.' I said great but there was suddenly a need to look like a pirate that was really more than a pirate and that made it difficult to make or find a costume until I discovered 'Yandy. ' They had the perfect getup and at a very reasonable price. It quickly shipped and arrived without incident and now I will bring Long John Silver to life. Thanks Yandy. You saved the day!
Products used:
The Pirate costume
Sexy panties, but there were no returns and customer service didn't want to take responsibility for wrong sizing on the website. I ordered according to the table but they pretty much told me that I DID get a right size (but panties were pretty much falling off of me). They were fighting with me for those pathetic 5$, asking me to send pictures and stuff. I might never come back to this website because of the way they handled the situation. If you do decide to order that's at your own risk, just know that you are risking your money if something doesn't fit (even if it's their fault). Quality is ok at best.
Tip for consumers:
Buy at your own risk, they won't refund your money no matter what
Products used:
Panties
Hey Oxana I am sorry you felt your pantie was the wrong size we ask for documentation for our records to make sure there was not an issue with you receiving the wrong sizing. It is sometimes easier than having to return the item. It looks like you did not want to proceed so we were unable to provide a resolution. I am sorry for the inconvenience.
Everything I've ordered from Yandy has made a gorgeous addition to my growing lingerie collection! As an Erotic Model I expect items I order to be as described when I receive them. Yandy never disappoints! Most things fit me just right and finish off my outfits with "picture perfect" results!
Tip for consumers:
Looking sexy doesn't have to cost a fortune. I like that a place like Yandy exists so women can feel sexy at affordable rates.
Products used:
Choker/Leash, Busier, Corsets, Bra/Panties, Garters, Stockings, etc.
My girlfriend and I both LOVE buying from Yandy. Everything is sexy AND affordable! PLUS, great customer service!
Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either
We received our lingerie super fast and were both super excited. Once we opened it, one of the panties (held together by chains) was broken and couldn't be worn. We reached out to customer support and they quickly apologized and shipped out a new item. No return required. Excellent customer service and deserving of this review. Thanks yandy!
Products used:
Lingerie!
Generally Yandy is a decent product since you get what you pay for. It's not high end but it's functional and enjoyable. I've had no problems with sizing, fit, or shipping times.
I've placed 4 orders with them and only ever had one problem with an order. Unfortunately this one problem has been quite a headache. I ordered one type of panty (the one on the tag in my picture) and received a completely different panty.
When I immediately contacted customer service via their contact form to get a refund (since I didn't get what I ordered) they sent the issue to three different teams. The last team told me that the panty I ordered (the one on the tag in my picture) is exactly what I received when that's literally not true. And yes, I provided the exact same pictures to them. They apparently have no reading comprehension skills and don't look at the pictures they demanded I provide.
Fortunately, I called and the service rep understood the problem better and refunded me. But the runaround I got with the email-based customer service is enough to make me wary about placing orders in the future.
Tip for consumers:
Call if you have problems with an order. Do not bother with the contact form!
Products used:
Lingerie, underwear basics.
I bought my costume for halloween with yandy even tho I had a rush with my order which I placed it by last minute. I got my package the next day delivered. The quality is amazing. And the customer service experience as well! Also thanks Holly for helping me with my previous order and the store credit I requested. Yandy customer service representatives are very friendly and informative. I'm so happy with my stuff! Definitely going to buy more soon!
Ordered the items and never received them for promised time! The product quality is not very good.
Ryan I apologize your item did not arrive on time. I know we are experiencing delays. I would be happy to look into your situation if you supply your order number.
Regards
Kiki
Sexy lingerie and clothing. Prices very reasonable. Delivery rapid. Customer service is first rate!
Very satisfied with Yandy products!
Products used:
Lingerie and dresses
I had a promotion code from an order they royally screwed up. Yandy wouldn't even honor the promotion they gave me. TERRIBLE CUSTOMER SERVICE. Will use Spicy Lingerie from here on out. Whoever runs your email customer service responses is about as useless as the Bud Light employee who put the dude on the beer can and literally ruined the company with the push of a button.
Tip for consumers:
If you are worried about service after the sale, buyer beware
Hi Dustin - I would be happy to look into this for you. Please provide your order# and promo code. https://support.yandy.com/hc/en-us/articles/360020806953-Terms-Conditions-of-Discounts-Promo-Codes
Consistently delivered on what was advertised. Only wish knew of member rewards sooner. Any errors were on us.
I've been shopping with Yandy since 2020, and each purchase has been a new surprise with every package I open. They've always been quick, affordable and efficient. My girlfriend and I get excited whenever we get to try something new from Yandy. Whenever I had questions, their customer services never failed to get me the answers I needed. Yandy is truly a jewel among pebbles. Don't count them out and give them a chance. I'm glad I did!
Products used:
Lingerie, bodysuits, and swim wear
Wow! My wife looked extra hot in this, customer service was excellent and shipping was fast. The bonus is my wife felt sexy and looked sexy.
I've been purchasing from Yandy for some time now and never had a bad experience thus far. Ive continuously order from Yandy without an issue. They are always helpful when I contact customer service(which is rare) and they never seem to disappoint. Always friendly and prompt with a response. Haven't had an issues with an item either. I'll continue to do business with Yandy because of their customer service, sale items, shipping and over selection of items to include new stock. I'm very happy with Yandy.
Products used:
Used many items from past orders, but my recent hasn't been used, given that I just received yesterday.
Customers shouldn't have to beg you to ship their orders 2 weeks later. Reputable companies ship in a timely fashion and at least contact you/offer upgraded shipping if that's not possible. Yandy just wants to hold onto your money. My (reasonable) request for upgraded shipping was ignored. The second I asked for a full refund, all their fulfillment delay issues were magically solved and my order was shipped... economy, so I still won't get it on time. Every aspect of this transaction has been unacceptable.
Tip for consumers:
Don't.
Products used:
None, it's been weeks and they finally decided to even ship the items!
The problem was the cut is extremely small. Not for plus size women. The bottom would fit but not the top. I am going to try ordering the largest size they have, I tried ordering one size up.
Hi Antoinette I am sorry the sizing did not work for you. We offer a variety of brands and style that we would be more than happy to assist you with finding the correct size.
I read the reviews on how long it takes for yandy to ship out and was impressed by their timeline. I am from Ontario and ordered 2 items (free panties) on November 12th, and did not receive the package until november 25th. That is no where near the timeline i was reading about. Over 2 weeks... but the products were the correct color and everything was in the package. For everyone bashing this company, you clearly need to give your head a shake. Everything was up to par and I really enjoy the product
Item are of very good quality, they fit very good.
Customer service is excellent
Only issue is that you cannot choose the size of the bra, it's classic sizes and they are paired with the bottom
Since the trip to Budapest was last minute but important, I required expedited delivery of select special outfits fitting the mood and occasion. However, holiday demand and COVID caused delay in many vendors. Yandy offered gorgeous outfits including everything from swimsuits, cocktail/party dresses and lingerie, and delivered them on time. Although packed in less than attractive plastic wrap, everything arrived timely and was as ordered. Thank you Yandy for helping make the trip special.
Tip for consumers:
Check sizes before ordering.
Products used:
Cocktail dresses, swimwear and lingerie
I received my order with like 4 or 5 days of purchasing which is a good thing.
Some of the items do seem a bit cheap in quality but overall "okay" I guess.
My issue is the Garter belt I bought, the clip on the right back is broke then the bustier is supposed to be a large and it apparently runs SMALL so their size chart is wrong. I find it a bit sour that I have to pay for shipping on a defective item and an item that is advertised wrong but whatever... they're going back!
Hi Taelor, Please understand if you receive a defective item you need to contact customer care 800-883-0860 right away. Did you contact Yandy Customer Care? I cannot locate your order based on the information you provide. I suggest you Yandy right away so the defective product can be taken care of.
I do apologize for any inconvenience.
Regards
Kiki
Just spent 30 minutes on hold with their customer service number and they never picked up the phone. I ordered something intended for Halloween this year and it has been a week since the order was placed and still has not shipped. Most of these reviews are accurate with how long they take to ship. I won't order from here ever again! I really regret not looking at the reviews prior to ordering from them. Take these reviews seriously! You can find the exact same stuff on Amazon!
Great prices and shipped right away. But when I tried on what I had bought there was a huge hole in the front of it. Kind of upsetting since it was for a special occasion. Probably will stick to the other website I order from. I would rather pay a few extra dollars for better quality.
I found the lingerie very exciting and fashionable with beautiful color selection. Style is absolutely stunning and make me feel confident
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Kenneth You are a great looking Long John Silver. Best Wishes with the production. Team Yandy