• Yaheetech

Yaheetech

Overview

Yaheetech has a rating of 4.26 stars from 133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yaheetech most frequently mention customer service, good quality, and cat tree. Yaheetech ranks 5th among Department Store sites.

  • Service
    46
  • Value
    47
  • Shipping
    45
  • Returns
    33
  • Quality
    46

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 55.6%
Positive
10
Neutral
0
Negative
8
2
See all photos

What reviewers want you to know

Positive highlights

  • I have had to contact customer service before, and they were very prompt and super helpfu

Critical highlights

No critical highlights yet

How would you rate Yaheetech?
Top Positive Review

“Great quality”

Rachel B.
3/9/24

They make great quality items, and provide excellent prices and customer service. I am extremely satisfied with my purchase!

Top Critical Review

“Canceled my order”

Alexandra K.
2/4/24

They canceled my order because they were out if stick and took a week to refund with customer service that didn't know what I was talking about until I spoke to three people. Now I'm being harassed with a dozen emails to review the site, so I guess you asked for it. The emails come from shady Chinese addresses and it's altogether scammy.

Reviews (133)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user rachelb1253
2 reviews
1 helpful vote
March 9th, 2024
Verified purchase
• Updated review

They make great quality items, and provide excellent prices and customer service. I am extremely satisfied with my purchase!

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

We greatly appreciate your recent feedback on our products and services. Your satisfaction is our ultimate goal and we are delighted to hear that you are extremely satisfied with your purchase.

Your kind words about the quality of our items, excellent prices, and top-notch customer service mean a lot to us. It motivates us to continue delivering high-quality products and exceptional service to our valued customers like you.

We would like to express our gratitude for taking the time to share your positive experience. Your feedback is invaluable to us and serves as a great source of encouragement.

Should you have any further feedback or queries, please do not hesitate to reach out. We look forward to serving you again in the future.

Awesome retailer!
August 24th, 2022
• Previous review

Great shopping experience with this company. Very prompt response and fast shipping, and the item quality is great. Would definitely shop from this retailer again, and would highly recommend them to anyone! They offer a good variety of items as well, and the products seem to have reasonable price points.

Value
Shipping
Quality
Thumbnail of user alexandrak229
1 review
0 helpful votes
February 4th, 2024
Verified purchase

They canceled my order because they were out if stick and took a week to refund with customer service that didn't know what I was talking about until I spoke to three people. Now I'm being harassed with a dozen emails to review the site, so I guess you asked for it. The emails come from shady Chinese addresses and it's altogether scammy.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Sorry for the inconvenience that caused to you.
Really sorry to tell you that when we are ready to send the goods to you, we find that there is only one left, and there are some flaws. We don't want you to accept a bad product.
In this situation, we need to cancel your order and arrange a full refund for you, hope you can understand.

Thumbnail of user sowmiyab
1 review
1 helpful vote
January 24th, 2024

I purchased Cat tree and it is steady, it is perfect size for them, it is so cute and even cuter with my cats. And it's comfortable, my cats now only using this cat tree. When I was putting it up, my cats were playing with those accessories. It's a really good buy! The installation is not bad, just took a little bit more time for connecting cave with the bottom base. If you are looking for cute, comfy cat tree, I have would 100% recommend this item!

Service
Value
Shipping
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thank you for your review and for choosing Yaheetech! We are so glad that you love our cat tree. Your satisfaction is our pursuit. We hope you’ll continue to shop with us and we will do our best to meet your needs!

Thumbnail of user ric7
1 review
1 helpful vote
February 1st, 2024
Verified purchase

Best experience and price! Never heard of this company but glad I came across it while comparing prices. Fire pit works great and looks good and was packaged with care!

Products used:
Fire Pit

Service
Value
Shipping
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thank you for your review and for choosing Yaheetech! We are so glad that you love our product. Your satisfaction is our pursuit. We hope you’ll continue to shop with us and we will do our best to meet your needs!

Thumbnail of user terrir422
1 review
0 helpful votes
January 31st, 2024

I have called and left 4 messages. I have sent 2 emails. I have not received any response. We are missing a piece.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Sorry for the inconvenience that caused to you.
Please let us know your order number so we could check for you.
Please do not hesitate to contact us at info@yaheetech.shop or FB: Yaheetech for any assistance.

Thumbnail of user sameenas3
2 reviews
21 helpful votes
April 6th, 2024

"Yaheteech offers a wide range of affordable household items with a focus on quality and style. Their user-friendly website and excellent customer service make shopping a breeze. A top choice for anyone looking to spruce up their living space without breaking the bank."

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thank you for taking the time to share your wonderful experience with Yaheteech. We are thrilled to hear that our wide range of affordable household items focusing on quality and style, along with our user-friendly website and excellent customer service, have made your shopping experience a breeze.

Your review is invaluable to us as we strive to provide top-notch products and service to all our customers. Your kind words motivate us to continue delivering the best for your living space needs.

Please feel free to reach out to us for any further assistance or product recommendations. We look forward to serving you again soon!

Thumbnail of user cp481
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

I emailed the company with issues regarding my order received (missing part, didn't fit…) and got no response.
Updated...I was contacted by the seller to regarding the issues because of my review, but it's been over 2 months since I got the bed frame so parts are not needed anymore as I've had to get them myself and have someone fix the frame so I could use it. It would have been nice if they responded right away to the email sent and fixed the situation.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

We apologize for any inconvenience brought to you.
We have contacted you via email cpeterx2@gmail.com to arrange the missing parts. Please check it.
Or please email us at info@yaheetech.shop or FB: Yaheetech for assistance.

Thumbnail of user lizo121
1 review
0 helpful votes
November 23rd, 2023

I got a sofa bed and it was delivered without arm rest, I felt so bad after paying about 200£,I have asked to get the arm rest delivered but no reply

Service
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

We apologize for the unpleasant shopping experience.Please let us know your order number and we will ship the missing parts to you ASAP.
Or please email us at info@yaheetech.shop or FB: Yaheetech for assistance.

Thumbnail of user lowellm74
1 review
1 helpful vote
March 2nd, 2024
Verified purchase

Satisfied with the product easy setup and take down, easy adjustable legs feels comfortable when laying on it.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thanks for taking time to leave this valuable review.
We are very glad to hear that Yaheetech product could satisfy our customers. We will try our best to provide high quality products.

Thumbnail of user ruthannv2
1 review
0 helpful votes
August 14th, 2023
Verified purchase

Received product in quick turn around time, much appreciated. The product was unfortunately, not the best fit for our decking needs. Immediately emailed and tried to reach customer service to return and how to proceed. (on the second day after it arrived)
Was told to send a picture of the shipment, I did and again explained my reason for return. Didn't hear back again from company. I emailed and tried to reach a live person to talk with; was sent to an automated messaging system. Would not recommend using this company again.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Sorry for any inconvenience caused. Please provide us your order number,we will help address your issue immediately.
Or feel free to contact us at info@yaheetech.shop or FB: Yaheetech.We will help solve your problem.

Thumbnail of user jackb1484
1 review
0 helpful votes
May 8th, 2022

I have seen review videos and you can look, this chair has manufacture defect design. Wood cracks and causes severe injury to neck and back. Needs to be removed from USA store. If I were to get hurt, I would sue for damages and injuries and future restitutions. So I am canceling order. Contacted Amazon to escalate investigation of past injuries... POOR DESIGN DUDES!

Tip for consumers:
I have seen review videos and you can look, this chair has manufacture defect design. Wood cracks and causes severe injury to neck and back. Needs to be removed from USA store. If I were to get hurt, I would sue for damages and injuries and future restitutions. So I am canceling order. Contacted Amazon to escalate investigation of past injuries......POOR DESIGN DUDES!!!

Products used:
I have seen review videos and you can look, this chair has manufacture defect design. Wood cracks and causes severe injury to neck and back. Needs to be removed from USA store. If I were to get hurt, I would sue for damages and injuries and future restitutions. So I am canceling order. Contacted Amazon to escalate investigation of past injuries......POOR DESIGN DUDES!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Dear Customer, sorry for unpleasant experience happened on you, we have reported this design flaw to our R&D department for the next round of product upgrades to make sure things like this do not happen again. Please accept our sincere apology for causing you so much inconvenience. Please kindly reply to this message and provide us with your reference platform and order number, our customer service team will get back to you within 48 business hours. Thank you for your patience.
In case we could not reach your email, feel free to contact us via email: info@yaheetech.shop or FB: Yaheetech.

Thumbnail of user normab272
1 review
0 helpful votes
May 13th, 2022

My Gazebo didn't last 24 hrs, Light wind blew it down and the gazebo was thrown in garbage. I'm very disappointed $200 down the drain because NO ONE from this company has contacted me after leaving messages. I don't have money to throw away. Please don't waste your time purchasing

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Dear Customer, sorry for unpleasant experience happened on you, we have reported this design flaw to our R&D department for the next round of product upgrades to make sure things like this do not happen again. Please accept our sincere apology for causing you so much inconvenience. Please kindly reply to this message and provide us with your reference platform and order number, our customer service team will get back to you within 48 business hours. Thank you for your patience.
In case we could not reach your email, feel free to contact us via email: info@yaheetech.shop or FB: Yaheetech.

Thumbnail of user mariea453
1 review
0 helpful votes
May 4th, 2022

Purchased a recliner chair through Amazon in July 2021 after 9 months of use the chair has broken underneath on the right hand side from April 26th I started send messages through my Amazon account and then endless messages through Facebook messenger all seen and ignored until finally after 8 days a message come back telling me has I had the item over 6 months they wouldn't do anything so I have a chair that is broken after only 9 months at a cost of 145.99 the customer service has been diabolical it is non existent and they don't want to know when things go wrong well I'm not taking this and will be taking it further avoid this company at all costs

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Dear Customer, we apologize for the problem you have met. Please kindly reply to this message and provide us with your reference platform and order number, our customer service team will solve your problem ASAP.If you still hold inquiries about your order after the problem is solved, feel free to contact us via email: info@yaheetech.shop or FB: Yaheetech.

Thumbnail of user matthewg1319
1 review
1 helpful vote
July 1st, 2022
Verified purchase

I ordered this fire pit because it said 3 day delivery time. I'm in NJ and this was coming from GA. I ordered it a week before Mother's Day as a gift to my wife. Order leaves Ga on mon to southern Ga. From Ga to Virginia on tues. Only 200 miles away. On Thursday it overshoots my Fed Ex location by 60 miles north NJ. On sat it is in upstate NY. Monday after Mother's Day, arrives at my door with million pieces of glass coming out of the bottom of the box. Can't *******@fedex would take this off their truck. I asked for refund and call tickets to return this piece of $#*!. They gave me my money back but refused to send return labels. I can't just throw this in my trash because it has foam and metal and chards of glass.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Dear Customer, sorry for unpleasant experience happened on you, Please accept our sincere apology. Could you please kindly reply to this message and provide us with your reference platform and order number? And then our customer service team will get back to you within 48 business hours. Thank you for your patience.
In case we could not reach your email, feel free to contact us via email: info@yaheetech.shop or FB: Yaheetech.

Thumbnail of user kcbequine
1 review
0 helpful votes
December 15th, 2023

I have had the chance to order so many different products from their company and I have been happy with them all.
This is my first cat tree and what a bar to set for the first purchase. It arrived quickly, was easy to unpackage (although the box is a bit heavy, you may need help to bring it inside) and each piece was wrapped securely to keep in good shape. The directions were easy to follow, and assembly was easy. It is very sturdy, and it comes with a wall anchor which I chose to use given the tree is so tall and the cats like to jump up and down. Cat tree isn't really the right description, we have begun calling it the cat castle because there are so many platforms and hideaways, scratchers, and toys. I have two cats, one is average size, and one is fairly big, and they can both fit comfortably in the walkways, platforms and 'scoop' style bed areas. They have both taken to it right away and I can always find them lounging on it. I am very pleased with this product and would recommend it to any cat owner.

Products used:
Cat tree. Office chair, potting table, wood rack

Service
Value
Shipping
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thank you for your review and for choosing Yaheetech! We are so glad that you love our products. Your satisfaction is our pursuit. We hope you’ll continue to shop with us and we will do our best to meet your needs!

Thumbnail of user angelal927
2 reviews
1 helpful vote
September 20th, 2023

I recently discovered this shop and my experience was great! I was very impressed with their selection of products and they had exactly what I was looking for! The checkout process was fast and easy, I received my order quickly, and their customer service was very helpful. The packaging was excellent and all the items I ordered arrived in perfect condition. Overall, I highly recommend this shop and I am looking forward to buying more stuff!

Products used:
Cat tree

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thanks for taking time to leave this valuable review.
We are very glad to hear that Yaheetech product could satisfy our customers. We will try our best to provide high quality product.

Thumbnail of user abhis30
1 review
0 helpful votes
October 20th, 2021

I bought a Side table at first and the quality and instructions of assembly was up to the mark. Since then I have bought many items from this company right from office chair to Cat tree and I have to say that Yaheetech doesn't compromise on quality. They stand by their items and their customer service is next level. I am truly satisfied and would highly recommend!

Thumbnail of user mattf302
1 review
0 helpful votes
January 7th, 2022
Verified purchase

I purchased the plant table for my wife as a Christmas present. One of the legs came cracked. My wife has emailed twice since Christmas to get a replacement part and has received no response.

Thumbnail of user hollyg244
1 review
0 helpful votes
September 30th, 2021
Verified purchase

Product was delivered sooner than expected although one package was missing they quickly fixed the issue. The price was on par with the quality. Okay price = okay product. If I get a few years of use out of them I would be happy. Ridiculously easy to install which is okay if they don't last many seasons cause I didn't spend much time on this project.

Thumbnail of user jennyt253
1 review
0 helpful votes
April 21st, 2022

I usually prefer to purchase furniture pieces in stores so I can see the quality of a product. However, I couldn't find one suitable for my needs in store. I purchased a storage cabinet from Yaheetech because it fit the requirements I need at a reasonable price. When it arrived, I was very surprised at how well packaged the cabinet was to ensure it was damage free in shipping. Quality was also very good and durable. I had a few questions regarding installation and did have to contact them but they responded back quick and were very helpful. Excellent customer service and would recommend their furniture pieces!

Products used:
Storage cabinet

Service
Value
Shipping
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Dear Customer, thank you for shopping with Yaheetech. We devote ourselves to the business of making your life more comfortable and we always develop products that are aesthetic and quality-assured. Yaheetech aims to offer the best after-sale service to our customers in terms of return & refund policies. Our customer service team normally replies to emails within 48 business hours and there will be a delay on weekends and holidays. It is our pleasure to know that our customers are enjoying Yaheetech products very much. Thank you for your patience and we look forward to more feedback from you in the future. If there are any inquiries about after-sale service, please contact us via email info@yaheetech.shop or just send us a message to our FB page: Yaheetech, our customer service will help you out.

Thumbnail of user camillar30
1 review
0 helpful votes
March 2nd, 2023
Verified purchase

The chair design was as expected, however the fabric was not. I found the fabric too industrial in feel and appearance. I called the company twice and sent an email to arrange for return. I was never contacted to make arrangements to return. Now the time has expired and I have a chair boxed up to return. I will not be using the chair. I would like to return it and recoup my costs. Please contact me so that a return can be arranged. Regards, Camilla Roush

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

We apologize for the unpleasant shopping experience.We are willing to solve the problem in a way to your satisfaction.
We have contacted you via email,please check it out. And the return will be arranged for you as soon as possible.

Thumbnail of user brycet50
1 review
0 helpful votes
September 27th, 2022

Bought a bed and some dining Stools. I love the look and they are really good quality. In their description it also mentions that these are made with eco-friendly material so that's a plus on top. Also love how quickly it arrived very fast shipping

Service
Value
Shipping
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thanks for taking time to leave this valuable review.
We are very glad to hear that Yaheetech products could satisfy our customers. We will try our best to provide high quality products.

Thumbnail of user barbarah1699
2 reviews
2 helpful votes
June 29th, 2021

I purchased a mobile tv stand, which came for home assembly. Ran into a problem when the screws to fasten parts 12 and 13 to Part 4, were not the right length to do the job, and as a result, I couldn't go further to assemble the stand. Contacted Yaheetech, made a report through Amazon, on which the Stand is marketed and sold, sent Yaheetech emails asking for resolution, never heard from them. So I'm stuck with a partially assembly item that is beyond sending back through UPS, but willing to send back the parts remaining, after emailing Yaheetech several times, receiving no response. I would like to finish the job, but without the proper screws, I'm done. I recommend do not do business with this company that doesn't care about its customer, and has no customer care department.

Tip for consumers:
Yaheetech is a Canadian company, selling through Amazon. I am a middle-aged attorney used to reading directions, and Yaheetech packaging of this TV stand for home assembly was very good; all pieces numbered, and instruction manual very clear. The hangup came when screws that were supposed to fasten parts 12 and 13 to Part 4--integral to completing the tv stand--were too short, and I couldn't go further with assembling the product to its finish. No help from Yahee after multiple email.

Products used:
Purchased a self-assembly Mobile TV Stand. Able to partially assemble the stand (maybe 50%), but came to a dead end when screws provided with product were too short, and screwing that part integral to the finished product, could not move forward to complete the assembly, which is now a piece of unfinished junk that is too large to ship back via UPS. As of now, I still do not have a mobile tv stand.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chenelw1
2 reviews
2 helpful votes
September 2nd, 2022

I really love this store itd awesome they sell a variety of products and there are great, not to speak about there shipping services it is great and really fast, the customers service there with employees is also great i would recommend every one.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Many thanks for this kind review.
Its so reassuring to hear that our products are meeting your expectations.
Thanks for choosing Yaheetech.

Thumbnail of user davidg5426
1 review
0 helpful votes
December 1st, 2022
Verified purchase

At first after looking at the tree i was going to send it back, but after i worked with branches for a while it looks ok for the money, you only get what you pay for.

Thumbnail of user monicah378
Monica H. – Yaheetech Rep

Thanks a lot for your comment. We are delighted to know that you keep and like Yaheetech's product.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user monicah378
Monica H.
Typically responds within 7 days

How do I know I can trust these reviews about Yaheetech?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Yaheetech?