Xtralights

"Received the order no problem but the fit and finish of the tail lights were poor. I had to pay for return shipping and after waiting over a month for my refund, they deducted another 20% restocking fee.
I wished I would have read these reviews prior to ordering. My mistake. What I did see is they have in big letters on their homepage "We promise 100% (80%) satisfaction. If you dont absolutely love it, we'll take it back.!"
Stay away from this company."

Stay away is the best advice I can give. Unfortunately this company has no integrity and a lackluster quality inspection team. I was sent defective headlights and after numerous emails and calls Xtralightd refused to replace the defective product and refused to refund my money. They actually said I needed to send them more money to get another light. This was a waste of time and money. STAY AWAY! I would rate lower than 1 if possible.

Unethical, if not criminal business practices! Hundreds if not thousands of the same problem - They take your money, but won't respond if a problem. Been trying for months to exchange a damaged item. Promised return authorization months ago. No my calls and chats are terminated before anyone will talk with me.It's a shell game. Anyone know a good attorney? If you have a problem start with Better Business Bureau, then an attorney

Other sufferers have already described what I have experienced.
These are scammers and I see my lost $130 bucks as a learn by money. 5

DO not use this company!
I just called because the product I ordered came incomplete. WhenI spoke to the woman she refused to listen and called me stupid, continued on to say my mother was a lying b***ch. They refused to listen or even make any attempt to provide any customer service! I rarely write reviews but this company needs to be put out of business.

If you choose to use be prepared to get screwed!

This is our converstation
Livechat Agent (California): You bought a bad product from us do ( I assume you mean due) to bad customer service? Regardless the request has been made and will be issued at the end of the business day
[10:49:07] Livechat Agent (California): Alright
[10:49:15] Livechat Agent (California): For a return you'll pay the shipping (:
[10:49:23] Livechat Agent (California): No return label for you!
[10:49:49] Visitor: this is your customer service?
MAKES me not want to deal with this company. Insulting customers

I ordered new headlights from xtralighs.com The passenger light fell apart before the 90 day warranty, but I didn't see it until 4 months. They said sorry! No warranty. They were not exactly the same as the originals and where very hard to install because of differences. I won't order from them again. They really don't care about you after the sale.

We bought two sounder headlamps, and twice they were shipped to us faulty. Went round and round with the customer service dept for months trying to get a replacement, only after making another 100$ deposit did they actually send out a replacement, now they tell us the only way to get our 100$ refunded is by paying the shipping back on their faulty unit. Will never recommend or use this company again!

Ordered 12Dec2014 with an assurance of delivery by 24Dec2104. After many confusing and conflicting emails and phone calls, the tail lights arrived 28Jan2015. This was exact day we received taillights ordered from Amazon 3 days earlier. Complete cluster of unaware customer service. They lied to us about why it was delayed. We even called and asked about the availability of the same product. We were told they were in stock and would be shipped in a week. This was the same day we received an email saying the item was backordered. LIES at every turn. Refused the order and will never order from them again.

What a joke! The customer NO service you get from these people is terrible. I simply called in to follow up on two emails that I sent via their email link on the order confirmation to cancel an order that I never got a response from. First, the lady that answered the phone didn't even answer it Xtralights, so I had to ask. Then with attitude she answered like it was a stupid question. Here's a thought, answer your business phone with the company name! Then I proceeded to tell her I was calling to follow up on 2 emails I had sent to cancel an order and her response was, "Well sir, it would help if I had a name or email address to start with" in again, a smart $#*! tone. So I obliged her with an order number I had right in front of me from my email. Then with even more attitude, she tells me she's going to put me on hold until I calm down before she processes my cancellation and refund. If this is any reflection of how the company conducts business with their customers, I sure am glad I canceled my order with them and went with another online vendor. Guess I wasn't as important as their website claims their customers to be. Don't waste your time or money with these people!

"Every client is important to us and we put our optimum efforts to satisfy needs of our customers. We deliver every order without wasting any time. Need help choosing the right product for your vehicle? Our team of highly trained experts has the knowledge and passion to help. Just call, live chat or email us. Our experts love solving problems and lending a hand (or ear)! "

Received lights they looked great. One was dead out of box, so I called talked to Alvin. He said they were out of stock. No problem be back in stock 10 days. Promised to ship and never arrived. Called back today and was told be few more weeks. This was a build for a magazine. So now I'm out ton of money my contract and have one headlight. My order was #*******. Welcome these classless liars to dispute this review... Pay more elsewhere you will be lot happier.

Purchase set of LED lights on sale. The did not work properly. After several contacts with both importer, Spyder, and Xtralights, requested refund. Would only replace lights if sent them $150.00 "refundable" amount with no hope of them working properly. One CS rep even referred to the lights as cheap rip-offs of Spyder lights!

I have had an order cancelled for over a month now due to a back order and on numerous calls to check on receiving a refund I receive the same excuse. The customer service agent who claims to be the boss Ruby is the nastiest person I have delt with in customer service period. I haven't received a refund from my cancelled purchased and have to look forward to a phone call with the devil once a week. STAY AWAY from this company by all means.

WORST CUSTOMER SERVICE EVER! JOANNE AX140 LIED TO ME

Have been waiting for a refund since nov 2014. They keep telling me next week it will be done. They won't let you talk to a supervisor or accounting. Customer service gives you a run around. Now they tell me all my info has been deleted because it has been too long and can only give a paypal credit. Still nothing. Worst company ever!

The most amazingly poor customer service, and ability to deliver.
Ordered on 19OCT; Shipped on 23OCT; NEVER arrived,
UPS notified Xtralights of exception and rerouted product back to Xtralights.
Xtralights never updated me on the exception, never provided a new delivery date.
When I called them, I got an abusive/sarcastic customer service representative that tried to blame me for their failure, then refused to give me a new delivery date, and refused to allow me to speak with a supervisor, or to contact the owner.
Not really expecting any better from them, as they use a review service that enables them to screen out reviews from customers that don't receive their product by wording their review link i communications to customers as the link to click to confirm you received your product!
Slimey tactic. Thank goodness for sites like sitejabber, and the BBB.

There full of bull s... they take you're money and make you wait. The Suck BIG TIME none of the numbers work the just keep blowing u off and it goes on on don't get caught like I did. 90.00 next day delivery is a lie you not get it

Dont waste your time with this company. I placed my order a week ago and my order still shows as processing. This would be tolerable if they would have at least responded with an explanation to my inquiries for an update. Upon e-mailing them however, all youll receive is a canned response that says We will look into this matter for you, once we have confirmation on your order status, we will update you with an email. If you have any additional questions, please reply or contact customer service. So now I am stuck in a nightmare trying to cancel my order. Lesson learned but rest assured, I will never deal with this company again.

UPDATE: There are no words to describe just how BAD the customer service is for Xtralights. I ultimately had to open a PayPal claim to retrieve my refund. After reading many other negative reviews from people with similar experiences as myself, I find it difficult to believe that any of the 4 or 5 star reviews are from actual customers.

I was going to write about my nightmare but take a look at the rest of the reviews on this crook company. What a huge loss for me and my family!

Please help us close this company <Xralight> worst customer service. Also they follow part of their police and not follow the other.

Police:
Get this their Police indicate that for return items they will charge you 20% refund. Are they serious, why doesnt that information display during item selling. That way we can decide if we want to deal with refund fee or not. Another police or rulls that display when you buy item is, after you buy some amount of product you will get 3-7days free shipping. But if they mess up on you product they will not follow that police. And you have to wait for 3-7days more. I mean WTF is with that kind police, they follow one police and not the other.

Customer service:
Worst Customer service ever i deal with, they dont have single respect for their customer. They talk to their customer like they give you money or give you product. I have never been disrespect by customer service and this was the first time. I all ways speak with them with respect and honor. This company special "the live chat" you say some type greeting and their respond is "Yes". Its like 0 respect for their Customer, also if they dont like the way you talk to them expect to be banned from Live chat or get hang off on call.

Xralight worth company ever, i report to paypal and open claim against them. And if paypal continues dealing with such company i will have to stop using their payment options. I already request from paypal to do something about this company, please help us to something about xralight. So you dont have to deal with such company ever again

Hi, I placed an order with merchant Xtralights.com on July 24,2018 for Four (4) KC HiLiTES Rally 800 Series 130w Halogen 8" Round Driving Light without Wire Harness - Black (Single) (Qty 4), Item #FR******* at a cost of $615.80
It has now been two full months and I have yet to receive the merchandise or any communication regarding the status of the order. The company provides a phone number for order tracking purposes which i have been calling on and off since August 17th. When i called the main number to get some resolution and complain, they told me to keep on calling it and hung up! Not sure if this is a real merchant or bogus company; I will be cancelling my order, seek refund of the money which they promptly withdrew on July 24th, report the company to the FTC in case it is a fake and tell everyone i know to never buy anything from them
Lee

No support from the customer service at XTRALIGHTS. Just towed the party line with the 90 day warranty. Very disappointing after having spent close to $400. Plus they are LEDs and they never burn. These did. Very poor quality product.

Had an issue with a Spyder headlight. Spyder said they would warranty the headlight but i would have to do it through xtralights. They won't even take the time to help. They say there is only a 90 day warranty. Spyder says there is a 1 year warranty on all their headlights. This has been going on for a month and a half. Now they banned me from the customer chat and blocked my number because i won't stop calling to try to get this handled. WORST COMPANY EVER. BUY YOUR HEADLIGHTS SOMEWHERE ELSE. DO YOURSELF A FAVOR.