Xoticpc

Xotic-PC is the kind of company that once they put their name on a product, they keep their customers' happiness and satisfaction bundled with an unmatchable customer care experience. About two years ago, I accidentally found their advertisement on Instagram and decided that I no longer had the urge to build my own PCs. Buying parts from Newegg just seemed like too much of a hassle, so I went with Xotic. My new Avanger arrived beautifully packaged and fully functional, equipped with blinding LED lights and a fresh copy of Windows. I was impressed, to say the least. But about twenty months later, the motherboard crashed and the drive followed. Given that the PC was under constant pressure from running 24/7, I could not blame Xcotic-PC, not even could I blame myself for that matter, but my lack of time and effort to fix it, led me to the point where I decided to just place this responsibility in someone else's hands, and trust me, even Geek Squad asked me if I wished to donate it. Then, just when I finally forced myself to take the matter into my own hands, I sent an email to the company requesting help with saving time on digging up the information for the new parts, when they just asked, "would like to ship it". Zero obligations, 100% free. WOW, was I surprised not even two weeks later. And the best part is that the warranty wasn't even included when I originally purchased my desktop, it was added on later as a "Limited Lifetime Service Policy" to every model ever purchased from the company that actually cares for what they sell to the masses, and if you value trust, I wouldn't spend my dime elsewhere.

After trying unsuccessfully to buy a laptop from antonline and newegg, I ended up getting it here. They have real people you can talk to, and want to take care of you. The one downside I will warn about in advance is this: They are much smaller than most online vendors, and they are primarily centered on upgraded laptops. The big guys have automated pickers and will ship it the day you order. These guys require humans to pick the order, do any necessary upgrades, and then ship, so it may take a day or two before it is shipped. Personally, I'd rather have real humans, and personalized service than speed most of the time.

Like one of the negative reviewers here mentioned, I actually went with Dell initially because it's a well known, established company. However, after 4 weeks with no laptop (high end, > $3,500USD), and multiple calls to India with no help, terrible customer service, I just cancelled my order.

I came to ZOTICPC's website and opened an online chat. They were very responsive, helpful, and knowledgeable. I built a system with better specs, added rush delivery and 3-day shipping and it was still $100 less than what I was going to pay with Dell. I placed my order on a Friday and it shipped out Monday evening, this was a custom build, not something ready to be shipped.

The laptop showed up a day early on Wednesday, looks and works great! That's less than 5 business days from clicking the Order button until it was in my hands on the other side of the country.

Like any business dealing with hardware that, let's face it, is not being manufactured here in the U.S. (by any company), there are going to be some bad apples. Perhaps I was lucky, who knows, what I do know is that every single step of the process was handled in a friendly and professional manner, and I would definitely recommend them to anyone.

Decided to get the G3 Avenger from them as a treat for myself. This is by far the best best gaming pc I have gotten. It is amazing and the product is amazing. I had no problems with the G3 I got. It stands out well from the other PCs because of the sleek design and the beauty of it. Solid purchase!

Xoticpc carries really good prices and configurations for MSI computers along with a great 3 year warrenty. Same configuration on other pcs like hp envy and asus run over $2500 but on msi through xoticpc I got it for around $1600, big savings.