Xoticpc

Disastrous; faulty unit had a complete blowout in less a year.

Had a need for a new computer; never went with XOTICPC before, but heard good things, so I figured I'd give them a try; MSI laptop ran fine for about a year, then had a blowout; at first, I thought it just needed a new power supply; XOTICPC arranged shipping to MSI; MSI inspected the unit, determined the entire laptop had a blowout, needed full replacement, and provided a quote which was roughly the cost of the entire unit; I refused this course of action, and instead requested the unit be shipped back to myself so I could get a hard drive restore/transfer performed once I had a new laptop.

At the time of initial purchase, I figured I had gotten a decent deal on a model that was going out of circulation. In retrospect, now, I get the feeling I only ended up dropping ~$1.5k on failed hardware MSI was offloading.

They also have the audacity to send you a link to review their product - which goes to a dead page, so you can't review their garbage.

They sent me factory faulty laptop. Then I've sent it back and they refunded. In refund they included stocking fee. So they stole from me 700$ for faulty laptop + transportation payments. Disappointing.

I checked with customer service to see if my specific model was in stock right before ordering. I was assured that it was. 3 weeks later I ask again since nothing has changed on my account since ordering. Suddenly I'm told that I'd have to wait until late June for the laptop they had in stock to arrive. Not to me but, to them so that they could them customize it. Didn't even offer a solution or ask if maybe we could look into a different model.

Had the Laptop less than two years and motherboard fried. Buy from other site avoid pcxotic.com
It was also a very loud laptop. At first I thought it was normal since it was an expensive beast but then realized it was a piece of junk. Very disappointed.

Overall I was happy with my laptop, but when there was an accident and the casing needed repair I sent it in. That was more than four months ago, and I still don't have it back. There seems to be no communication between the various departments, everything takes forever, and when I attempt to confront a member of management I get nothing but excuses and no accountability.

Never received my order *******, lost 2500$. My package was delivered to different state! Support does not helping to resolve the problem

I have bought to Sager laptops from Xoticpc. The first one had the display hinge separate which led to the display failing, when it was less that three years old. It cost me something like 700 dollars to get it repaired.

The second laptop had the motherboard burn up before it was four years old!

Total JUNK!

Ordered a laptop from them and they sent a worse model than I paid for. I reported this and they refused a refund. I bought from them through Amazon who actually sided with them and kept my money. Well looking more into this company, they've posted tons of fake reviews on themselves on sites like Trustpilot to hide their shady practices. They even report to have trustpilot take down reviews, which they did mine. I then went nuclear, provided video proof to Amazon of their scam, and Amazon refunded me. I sent all of this to tustpilot to verify my 1 star review against them. Absolutely terrible business, avoid at all costs.

I ordered one computer for my son for college, ended up getting charged for two computers. After speaking with Jeff and then Alex from exotic PCs they assured me they would take care of it and asked me to drop my dispute, bad move on my part. I had no idea they were going to not advocate for me, their customer, at all and keep my $2,145.35 for themselves. This is not a reputable company and business. I have spoken to them and emailed them on approximately 25 separate occasions. They assured me they had spoken with my credit card, Chase, and that everything was going to be worked out. That began in June and I'm still fighting with this company. I would not recommend this business to my worst enemy, and judging from the reviews on this site, I'm not the only one that feels this way. Stay away from this company as they are deceitful, dishonest and complete liars. I would give zero stars if that were an option. STAY AWAY FROM XOTIC PC!

Please look for your laptop somewhere else. They clearly do not value customers. There is so much inconsistency within each and every representative. Each time you call there is a completely different responce.

Ordered a computer in August with a September arrival prediction. Now it's mid October and I just learned they're still trying to fulfill orders placed in May. My estimated arrival just changes every 2 weeks, other companies are fulfilling orders for the same model in a week. Go to newegg or asus directly. Hopefully this company with finally die out for the good of us all. Avoid xotixpc like your life depends on it

Awful customer service. Sales phone line actually cuts you off after 10 mins wait. No one is on the same page and no one returns your calls. If I had it to do over again I wouldn't have bought a flash drive from them. I would have had better luck ad Dollar General

God forbid you pre-order from this website. If they give you an eta add about 3+ months and then plan on canceling the order because they keep on pushing the date back. When you ask why they blame the carriers, and not themselves for ordering only 1 product at a time. This was confirmed by me setting auto notify dog stock on other websites which constantly got stock when this website never did. DO NOT BUY THROUGH THEM! Save your time and give your money to a site that needs it, that's what I did and wound up getting the product I wanted in 3 days.

"They sold me a pc they didn't have! I waited 12 days for them to tell me (When I complained) that they didnt have it in stock! It was coming from the manufacturer. Not the way to do bussiness or keep steady customer base. They might want to adjust their business practices or go out of. I CANCELED!" IN STOCK SHOULD MEAN IN STOCK! Not Drop shipper! Go ANYWHERE ELSE! UPDATE: If you finance your PC you lose the deposit. Xotic claims to the PC is "IN STOCK" with a MONTH out wait!

I bought a $2500 PC from this company and had to RMA it after only having it for a month. After I got it back everything was fine for about 5 months and then the PC started randomly shutting down and XoticPC wanted 90 dollars just to send it back to them to have them fix it and another 60 to have them ship it back to me. So, 150 dollars later I receive my PC back from them only to find out they didn't fix the problem. I'm sure they'll want another 150 just to not fix it again. They only issue refunds to machines bought in the last 30 days. Steer clear of this company.

This was a multiple bid process for a company. After speaking with their staff directly, and multiple times, an order was placed on December 13th. They did advise it would take upwards of 20 days, but that all the parts were available.

Instead of waiting till the shipping date before charging our credit card, they charged it immediately. You would think if they charged us for it, that all of the parts would be set aside in a bin to wait in line so they could build it.

No.

The CPU wasn't actually in stock and they knew this, or they were exceptionally incompetent with an inadequate inventory tracking system.

They never told us that our parts weren't available, and wouldn't be till the end of January 2022. Today is Feb 10th, 2022, and they're still not available.

COVID and international shipping delays are not XoticPC's fault, but it is their fault for lying about part availability for a month. We weren't told about the availability problem till the end of December. Just empty promises that we would need to be patient for the normal build process that could take 20 days.

NEVER buy anything from this company. They charge you up front regardless of whether or not they actually have to the stock to fulfill the order.

They're customer service is abhorrent. A bunch of empty platitudes, and they couldn't even answer questions about the laser etching of our company logo on the side after two months.

A horrible deceptive company that only cares to take your money, but not deal with you honestly.

I am the owner of a boutique architecture firm in Colorado and we recently decided to begin the exciting shift to MSI workstation laptops. After working with Xotic staff to set up/build our first $5400 machine, it was recommended that we add on extra services to ensure a prompt delivery and the highest quality control, which we agreed to. We received shipment weeks later to find that the laptop had been incorrectly built with a series of partitions (that we did not request) placed on the incorrectly located hard drives.

Xotic accepted fault but offered no support. Initially Xotic requested that our company open up the computer ourselves and begin by switching hard drives around and reinstalling the OS. I was not willing to have our staff do this due to warranty issues and the inappropriateness of this request after such an expensive purchase. After a series of painful emails and calls my company made the decision to send back the laptop due to the lack of faith in Xotic's customer service and professionalism.

When our company requested a return label for the PC, Xotic refused to provide it saying that we needed to pay for return shipping in addition to a series of other charges that totaled nearly $400. All this, just to return a problem product we never ordered, at no fault of our own. I will not name any individuals, but the support staff I personally worked with offered no professionalism and management refused to speak with us.

My company has amazing clients and staff to take care of. Computers are one of our greatest tools, but this process has taken so much time and effort. I will never work with Xotic again. If you are looking for a professional/business solution I recommend looking elsewhere. This company is absolutely horrible.

Horrible customer service, did not receive a product i payed for, they left me no options, ignored me completely at some point, and i never received a refund, avoid XTOPIC at all costs, go with someone else by all means dont make the same mistake i have, READ THE REVIEWS BUT NOT ON GOOGLE

Xotic PC has to have the worst customer service in the United States. I recommend no one purchase from them. They refuse to answer any call one they have identified your phone number. I spend $ 2,800.00 on a PC and I am getting nickeled and dime about a bad 2TB drive that has never worked. Trevor H is my sales person. Useless. I totally recommend for no one to use them.

Years back when I was about to buy an Asus I was very excited to find one on Xoticpc. That died out really fast when I placed an order they gave me an email saying would you like a 750Gb instead of an 1Tb. I cancelled the order, because apparently they didn't have what I was looking for instock despite the product being on their sales page. It wasn't out of stock as it said on there. They charged me a restock fee anyways even though I didn't have the product shipped to us at all. Do not trust this company or buy MSI or Asus products.

Within 24 hours of initially receiving my computer (in November of 2018) & taking it out of the box I experienced an unrecoverable BSOD loop that required RMA. This was reported to them within 1 day of the initial receipt & within 2 days of their shipping the unit to me.

Over the next 2 years XoticPC "serviced" the unit for RMA 2 times due to their supports intentional stalling, in one instance even holding the computer for months at a time when they did have it, & band-aid fixes involving the CPU that never fully resolved the issues the unit had Since Day 1.

After their two attempts at the CPU, I began to notice the GPU overheating & intermittently failing, also causing the computer to crash; These failures became more & more frequent over time, with the initial BSOD issue also remaining as a recurring, if slightly less frequent, problem.

Over the 4 years+ since my initial purchase the unit never functioned correctly without regular BSOD & Graphics Card Crashing.

Sager has serviced the unit 2 times within the last 12 months, also failing to remedy the issues present. Their approach was to replace the GPU. This approach also had minimal impact in resolving the issues present, with the unit still experiencing both the BSOD & Graphics Card Crashes even with both the GPU & CPU now having been replaced.

On 01/10/2023 I contacted XoticPC to initiate a refund as I no longer had faith in either their or Sagers ability to provide a suitably repaired or replacement product.

As a disabled adult my (former) Representative Payee (mother) completed the initial purchase on my behalf in exchange for my money.

I informed XoticPC of the situation at hand & began going back & forth with their "support agent" (I use this term as lightly today as I ever have in my life) via email.

During this "back & forth" (which was still ongoing as of the morning of 1/12/2023) I was repeatedly lied to, asked questions I had already provided answers for, & my claims summarily belittled, dismissed & ignored.

Their "support agent" refused to acknowledge my issues the majority of the day until I provided a detailed, complex breakdown of each and every detail of each crash I could along with screenshots.

My every message was met with replies from their agent containing lies, misinformation & more dismissal of my claims. At every turn their agent chose to belittle my claims & insist upon allowing them to continue wasting my time & treating me with disrespect by stalling, refusing my refund & insisting I let them repair it again.

During the course of this, XoticPC chose to respond to my BBB complaint with inaccurate information that was provided to them by Sager. When confronted with their responses inaccuracies & proof of such, the agent blamed me for their mistake instead of taking responsibility for their own failure.

After proving my case thoroughly & beyond impeachment over email; When the "support agent" ran out of excuses, stall tactics & reasons to deny my request; The agent then resorted to ableism, informing me they had contacted my former payee & stating "We just spoke to your mother" (former payee) in an attempt to bypass me entirely & obtain a resolution to their satisfaction without my consent.

They also stated the following "I would be willing to see if can assist with Sager to move your hard drives and ram to a new similar-performance machine instead of using the funds to replace the GPU? Is that an option?"

Still trying everything they could to avoid giving me the refund I am due.

Additionally, after doing so they insisted we continue the discussion over the phone & refused to continue by email; This is a denial of handicap accessible service as I require email to respond in an accurate manner. As such the agent has violated the Americans With Disabilities Act, Title III & has been reported to the Department of Justice, Civil Rights Division for doing so.

At this time (01/12/2023) I have received the following after sending the full thread to their management email listed here.

"We have followed our warranty agreement and have exceeded our obligations under this warranty. You have received our offers to assist you, it is up to you to accept these offers. Your parts warranty has expired in 2021. Your laptop is 4+ years since purchase and over 1 Year ourside of that warranty term.

If you have nothing more to add there is nothing more to discus on this.
​
Please let us know if you would like to proceed on the offers on or before end of day January 13th 2023 through this email address."

To which I replied:
"You provided a faulty product and failed to meet your obligations under warranty...
If you refuse my refund we can proceed to court, regardless of any unreasonable & legally unenforceable "deadline" you claim to impose."

"Agent" needs a new job & XoticPC needs a Class Action.

I custom ordered a $3900 AMD desktop from Xotic PC. I specified a normal fan cooler but they sent a liquid cooler. The CPU runs at 70C idle and 90C with any app includuing just surfing the net! If I multitask on three screens it shutsdown for overheat protection. I complained and they gave me things to try. I am now past the 30 day return window and although they are offering to fix it, under my 3 yr warranty, shipping is on the customer! Even for warranty work on a part I didn't want! A new cooler would be cheaper than one way shipping. So void the remainder of the 3 yr warranty and fix it myself? Yes!
If you don't have the ability to fix a broken PC, don't purchase from Xotic PC!

They give you nothing but the around. Purchased a laptop and no where on the site did it say pre-order. These models are in stores. They pushed it back a month. I waited patiently. Called again. Pushed another month. And that just kept being the deal every month. I finally gave up and canceled my order. I'm just going to best buy since I know they have it.